{
    "version": "https://jsonfeed.org/version/1",
    "title": "ScreenMeet Product Updates",
    "home_page_url": "https://announcekit.co/screenmeet-2/product-updates",
    "icon": "https://img.announcekit.app/88a6efa8092737e13fcedb26f1e66b1b?w=150&h=50&fit=max&s=10267d78e3722ca852630e0782868f1d",
    "items": [
        {
            "id": "438676",
            "content_html": "<h1>&lt;hr style=\"border: none; border-top: 10px solid lightgray; margin-top: 20px; margin-bottom: 10px;\"&gt;</h1><h1><strong>Security</strong></h1><h3>Improvements</h3><ul><li>Enhanced security across all products and completed the monthly scans for vulnerabilities.</li></ul><hr /><h1><strong>AI for Remote Support</strong></h1><h3>Improvements</h3><ul><li><span>The full AI Summary is displayed in the session's Summary tab in </span><a href=\"http://console.screenmeet.com/\" rel=\"noopener\" target=\"_blank\"><span>console.screenmeet.com</span></a><span>.</span></li><li>Added API support to retrieve the AI Summary for a support session.</li></ul><hr /><h1><strong>Beam</strong></h1><h3>Improvements</h3><ul><li><span>Added an attended connection option for Beam devices that prompts the end user to accept the agent connection.</span></li><li>Refined the ScreenMeet service process to better manage service restarts.</li></ul><hr /><h1><strong>Console</strong></h1><h3>Improvements</h3><ul><li><span>The full AI Summary is displayed in the session's Summary tab in </span><a href=\"http://console.screenmeet.com/\" rel=\"noopener\" target=\"_blank\"><span>console.screenmeet.com</span></a><span>.</span></li><li><span>Updated My Session History to include a Beam column for easier identification of Beam sessions.</span></li><li>Updated Global Session History to include a Beam column for easier identification of Beam sessions.</li></ul><hr /><h1><strong>Live</strong></h1><h3>Improvements</h3><ul><li><span style=\"text-align:start\">A new option is available to apply the background to the agent only, leaving the guest without a background.</span> </li></ul><hr /><h1><strong>Remote Support</strong></h1><h3>Improvements</h3><ul><li>Updated <a href=\"http://myhelpscreen.com\" target=\"_blank\">myhelpscreen.com</a> with a modernized UI design and improved security.</li><li>MSI command line parameters will be applied when updating the client.</li></ul><h3>Fixes</h3><ul><li>A session on iOS will now stay connected when the phone is locked.</li></ul><h3>Windows 3.125.14</h3><p>Introduced the new Windows client with a redesigned interface, enhanced performance and stability, more security, new features, and full feature parity with the previous version. Click <a href=\"https://docs.screenmeet.com/docs/new-remote-support-client-for-windows\" rel=\"noopener noreferrer\" target=\"_blank\">here</a> for our documentation to learn more!</p><h3>Improvements</h3><ul><li>Introduced Remote Support Branding to allow ScreenMeet Administrators to configure client branding.</li><li>Log Viewer provides agents more visibility for troubleshooting during a session.</li><li>Screen Display allows end users to share and switch between multiple screens when connected to external monitors.</li></ul><h3><strong>Mac 3.125.1688</strong></h3><h3>Improvements</h3><ul><li><span style=\"text-align:start\">Added the Screen Annotation feature.</span> </li></ul><hr /><h1><strong>Salesforce</strong></h1><h3><strong>Improvements</strong></h3><ul><li><span style=\"text-align:start\">Updated the Agent Obfuscation logic to display the correct agent name or alias in the Live session lobby.</span> </li></ul><hr /><p><a href=\"http://www.screenmeet.com/\" rel=\"noopener noreferrer\" target=\"_blank\">ScreenMeet</a><span style=\"text-align:start\"> April 2026 Release Notes</span><br /><a href=\"https://www.screenmeet.com/\" rel=\"noopener noreferrer\" target=\"_blank\">https://www.screenmeet.com</a><br /><span style=\"text-align:start\">Contact us at </span><a href=\"mailto:success@screenmeet.com\" target=\"_blank\">success@screenmeet.com</a><br /><span style=\"text-align:left\">582 Market St. #1005, San Francisco, CA 94104</span></p>",
            "url": "https://announcekit.co/screenmeet-2/product-updates/screenmeet-april-2026-release-notes-2IPd3G",
            "title": "ScreenMeet April 2026 Release Notes",
            "summary": "&lt;hr style=\"border: none; border-top: 10px solid lightgray; margin-top: 20px; margin-bottom: 10px;\"&gt;SecurityImprovementsEnhanced securi...",
            "date_modified": "2026-04-27T21:40:41.710Z",
            "tags": []
        },
        {
            "id": "437133",
            "content_html": "<h2>Product: Remote Support for Windows</h2><h2>Planned Release Window: April 15 - 22 (phased rollout)</h2><hr /><h3><br /></h3><h3>Summary of Changes:</h3><p>ScreenMeet will introduce an updated user interface for the Remote Support client on Windows devices. The new interface provides a more modern design, improved navigation for menus and controls, clearer visibility into session activity, and updated options for customer branding.</p><h3>Required Action:</h3><p>No action is required at this time</p><h3>Optional Actions:</h3><p>Customers may wish to take the following steps to prepare for the update:</p><ul><li>Review the new user interface documentation: <a href=\"https://docs.screenmeet.com/docs/new-remote-support-client-for-windows\" rel=\"noopener noreferrer\" target=\"_blank\">https://docs.screenmeet.com/docs/new-remote-support-client-for-windows</a></li><li>Share this notification and the documentation with support agents</li><li>Update internal job aids or agent scripts that guide customers or employees during support sessions</li><li>If you have <strong>pre-deployed the Remote Support Client</strong>, consider scheduling an upgrade within the next six months to begin using the new interface</li></ul><h3>Custom Branding:</h3><ul><li>Review the updated branding options:  <a href=\"https://docs.screenmeet.com/docs/new-custom-branding\" rel=\"noopener noreferrer\" target=\"_blank\">https://docs.screenmeet.com/docs/new-custom-branding</a></li><li>Customers who previously configured branding will see their existing color scheme automatically adapted to the new interface using a simplified palette</li></ul><h3>Mac Remote Support Client:</h3><p>The updated interface for the <strong>Mac Remote Support Client</strong> was released in February</p>",
            "url": "https://announcekit.co/screenmeet-2/product-updates/screenmeet-pre-release-notification-for-remote-support-customers-2AQN7G",
            "title": "ScreenMeet Pre-Release Notification for Remote Support Customers",
            "summary": "Product: Remote Support for WindowsPlanned Release Window: April 15 - 22 (phased rollout) Summary of Changes:ScreenMeet will introduce an up...",
            "date_modified": "2026-03-31T17:18:12.804Z",
            "tags": []
        },
        {
            "id": "438670",
            "content_html": "<h1>&lt;hr style=\"border: none; border-top: 10px solid lightgray; margin-top: 20px; margin-bottom: 10px;\"&gt;</h1><h1><strong>Security</strong></h1><h3>Improvements</h3><ul><li>Enhanced security across all products and completed the monthly scans for vulnerabilities.</li></ul><hr /><h1><strong>Remote Support</strong></h1><h3><strong>Mac 3.121.1655</strong></h3><h3><span style=\"background-color:transparent;font-size:16px;font-weight:500;color:inherit\">Fixes</span></h3><ul><li>Fixed miscellaneous bugs to improve the overall experience.</li></ul><hr /><h1><strong>ServiceNow 2.9.19</strong></h1><h3><strong>Improvements</strong></h3><ul><li>Improved connection processing time between ScreenMeet and ServiceNow to enhance stability.</li></ul><hr /><p><a href=\"http://www.screenmeet.com/\" rel=\"noopener noreferrer\" target=\"_blank\">ScreenMeet</a><span style=\"text-align:start\"> March 2026 Release Notes</span><br /><a href=\"https://www.screenmeet.com/\" rel=\"noopener noreferrer\" target=\"_blank\">https://www.screenmeet.com</a><br /><span style=\"text-align:start\">Contact us at </span><a href=\"mailto:success@screenmeet.com\" target=\"_blank\">success@screenmeet.com</a><br /><span style=\"text-align:left\">582 Market St. #1005, San Francisco, CA 94104</span></p>",
            "url": "https://announcekit.co/screenmeet-2/product-updates/screenmeet-march-2026-release-notes-2C0PW8",
            "title": "ScreenMeet March 2026 Release Notes",
            "summary": "&lt;hr style=\"border: none; border-top: 10px solid lightgray; margin-top: 20px; margin-bottom: 10px;\"&gt;SecurityImprovementsEnhanced securi...",
            "date_modified": "2026-03-05T15:00:00.000Z",
            "tags": []
        },
        {
            "id": "438664",
            "content_html": "<h1>&lt;hr style=\"border: none; border-top: 10px solid lightgray; margin-top: 20px; margin-bottom: 10px;\"&gt;</h1><h1><strong>Security</strong></h1><h3>Improvements</h3><ul><li>Enhanced security across all products and completed the monthly scans for vulnerabilities.</li></ul><hr /><h1><strong>AI for Remote Support</strong></h1><h3>Improvements</h3><ul><li><span>Enhanced AI logging for improved summary processing.</span></li></ul><hr /><h1><strong>Live</strong></h1><h3>Fixes</h3><ul><li><span style=\"text-align:start\">Resolved an issue that caused the Live session to become unavailable for the agent after scrolling.</span></li></ul><hr /><h1><strong>Remote Support</strong></h1><h3><strong>Windows 2.118.2</strong></h3><h3><span style=\"background-color:transparent;font-size:16px;font-weight:500;color:inherit\">Fixes</span></h3><ul><li>Resolved an issue that caused the browser auto-suggestion dropdown to appear more frequently than expected.</li><li>When Remote Control is disabled at the organization level, the end user acceptance screen will no longer state that the agent has Administrator-level access.</li></ul><h3><strong>Mac 3.121.1647</strong></h3><h3>Fixes</h3><ul><li>Fixed an issue where the previously selected streaming display was not retained when the user rejoined the session.</li><li>Fixed an issue that would show the agent the end user was typing after the chat message had already been sent.</li><li>Fixed the privacy screen to ensure it covers the entire window.</li></ul><h3>Android 2.120.0</h3><h3>Fixes</h3><ul><li>The scrollbar shows in the chat window even when the message length exceeds the visible area.</li></ul><hr /><h1><strong>ServiceNow</strong></h1><h3><strong>Improvements</strong></h3><ul><li>Updated ScreenMeet Session records in ServiceNow so the 'OS' field is populated when a session is launched from an iOS device.</li></ul><hr /><p><a href=\"http://www.screenmeet.com/\" rel=\"noopener noreferrer\" target=\"_blank\">ScreenMeet</a><span style=\"text-align:start\"> February 2026 Release Notes</span><br /><a href=\"https://www.screenmeet.com/\" rel=\"noopener noreferrer\" target=\"_blank\">https://www.screenmeet.com</a><br /><span style=\"text-align:start\">Contact us at </span><a href=\"mailto:success@screenmeet.com\" target=\"_blank\">success@screenmeet.com</a><br /><span style=\"text-align:left\">582 Market St. #1005, San Francisco, CA 94104</span></p>",
            "url": "https://announcekit.co/screenmeet-2/product-updates/screenmeet-february-2026-release-notes-2vcsOA",
            "title": "ScreenMeet February 2026 Release Notes",
            "summary": "&lt;hr style=\"border: none; border-top: 10px solid lightgray; margin-top: 20px; margin-bottom: 10px;\"&gt;SecurityImprovementsEnhanced securi...",
            "date_modified": "2026-02-11T15:00:00.000Z",
            "tags": []
        },
        {
            "id": "438663",
            "content_html": "<h1>&lt;hr style=\"border: none; border-top: 10px solid lightgray; margin-top: 20px; margin-bottom: 10px;\"&gt;</h1><h1><strong>Security</strong></h1><h3>Improvements</h3><ul><li>Enhanced security across all products and completed the monthly scans for vulnerabilities.</li></ul><hr /><h1><strong>Salesforce 1.27</strong></h1><h3><strong>Improvements</strong></h3><ul><li>Updated the OAuth workflow to support Salesforce's JWT requirement.</li><li>Compatibility with the Salesforce Winter '26 Release.</li></ul><h3>Fixes</h3><ul><li>Increased the contrast of the 'X' in the 'Confirm Close Session' box to improve visibility when closing a session.</li><li>Fixed an issue to prevent the 'Room is Closed' message from appearing after an agent clicks the 'Pop-in' button.</li><li>The Live PIN URL will not be displayed if it has been disabled for your organization.</li></ul><hr /><p><a href=\"http://www.screenmeet.com/\" rel=\"noopener noreferrer\" target=\"_blank\">ScreenMeet</a><span style=\"text-align:start\"> January 2026 Release Notes</span><br /><a href=\"https://www.screenmeet.com/\" rel=\"noopener noreferrer\" target=\"_blank\">https://www.screenmeet.com</a><br /><span style=\"text-align:start\">Contact us at </span><a href=\"mailto:success@screenmeet.com\" target=\"_blank\">success@screenmeet.com</a><br /><span style=\"text-align:left\">582 Market St. #1005, San Francisco, CA 94104</span></p>",
            "url": "https://announcekit.co/screenmeet-2/product-updates/screenmeet-january-2026-release-notes-2u44ik",
            "title": "ScreenMeet January 2026 Release Notes",
            "summary": "&lt;hr style=\"border: none; border-top: 10px solid lightgray; margin-top: 20px; margin-bottom: 10px;\"&gt;SecurityImprovementsEnhanced securi...",
            "date_modified": "2026-01-27T15:00:00.000Z",
            "tags": []
        },
        {
            "id": "430039",
            "content_html": "<h1>&lt;hr style=\"border: none; border-top: 10px solid lightgray; margin-top: 20px; margin-bottom: 10px;\"&gt;</h1><h1><strong>Security</strong></h1><h3>Improvements</h3><ul><li>Enhanced security across all products and completed the monthly scans for vulnerabilities.</li></ul><hr /><h1><strong>Beam</strong></h1><h3>Improvements</h3><ul><li>The Beam Configuration window will obscure the Beam Device Group Key after validation.</li><li>Multiple enhancements were made to provide a smoother application update and auto-update process.</li></ul><hr /><h1><strong>Live</strong></h1><h3>Fixes</h3><ul><li>Updated language handling to ensure Japanese translations display correctly throughout the session.</li><li>Fixed an issue in Salesforce to prevent the 'Room is Closed' message from appearing after an agent clicks the 'Pop-in' button.</li><li>The Live PIN URL will not be displayed in Salesforce if it has been disabled for your organization.</li></ul><hr /><h1><strong>Remote Support</strong></h1><h3><strong>Windows 2.116.6</strong></h3><h3>Improvements</h3><ul><li>Copy and Paste commands on Windows and Mac will translate to the corresponding key when the agent and end-user are on different operating systems.</li><li>Updated the MSI workflow so the end user receives a pop-up to allow or deny the agent from elevating the session after the agent has entered their admin credentials.</li><li>Updated 'Custom Consent' to allow saving text that exceeds 500 characters.</li><li>'Custom Consent' now allows you to add the {Agent Name} placeholder multiple times or remove it entirely.</li><li>Additional improvements were made to the 'Custom Consent' logic to ensure a smoother editing experience.</li></ul><h3><strong>Mac 3.116.1600</strong></h3><h3>Improvements</h3><ul><li>Multiple enhancements were made to provide a smoother application update and auto-update process.</li></ul><h3>Android 2.116.0</h3><p><strong>Fixes</strong></p><ul><li>Resolved an issue ensuring the ScreenMeet icon remains visible when ScreenMeet has been minimized.</li><li>Fixed the 'End Session' button to ensure it functions on all screens.</li></ul><hr /><p><a href=\"http://www.screenmeet.com/\" rel=\"noopener noreferrer\" target=\"_blank\">ScreenMeet</a><span style=\"text-align:start\"> December 2025 Release Notes</span><br /><a href=\"https://www.screenmeet.com/\" rel=\"noopener noreferrer\" target=\"_blank\">https://www.screenmeet.com</a><br /><span style=\"text-align:start\">Contact us at </span><a href=\"mailto:success@screenmeet.com\" target=\"_blank\">success@screenmeet.com</a><br /><span style=\"text-align:left\">582 Market St. #1005, San Francisco, CA 94104</span></p>",
            "url": "https://announcekit.co/screenmeet-2/product-updates/screenmeet-december-2025-release-notes-3WKmfS",
            "title": "ScreenMeet December 2025 Release Notes",
            "summary": "&lt;hr style=\"border: none; border-top: 10px solid lightgray; margin-top: 20px; margin-bottom: 10px;\"&gt;SecurityImprovementsEnhanced securi...",
            "date_modified": "2025-12-04T20:26:23.711Z",
            "tags": []
        },
        {
            "id": "429926",
            "content_html": "<p><br /></p><h1>&lt;hr style=\"border: none; border-top: 10px solid lightgray; margin-top: 20px; margin-bottom: 10px;\"&gt;</h1><h1><strong>Security</strong></h1><h3>Improvements</h3><ul><li>Enhanced security across all products and completed the monthly scans for vulnerabilities.</li></ul><hr /><h1><strong>Beam</strong></h1><h3>Improvements</h3><ul><li>The Beam Configuration window will obscure the Beam Device Group Key after validation.</li><li>Multiple enhancements were made to provide a smoother application update and auto-update process.</li></ul><hr /><h1><strong>Live</strong></h1><h3>Fixes</h3><ul><li>Updated language handling to ensure Japanese translations display correctly throughout the session.</li><li>Fixed an issue in Salesforce to prevent the 'Room is Closed' message from appearing after an agent clicks the 'Pop-in' button.</li><li>The Live PIN URL will not be displayed in Salesforce if it has been disabled for your organization.</li></ul><hr /><h1><strong>Remote Support</strong></h1><h3><strong>Windows 2.116.6</strong></h3><h3>Improvements</h3><ul><li>Copy and Paste commands on Windows and Mac will translate to the corresponding key when the agent and end-user are on different operating systems.</li><li>Updated the MSI workflow so the end user receives a pop-up to allow or deny the agent from elevating the session after the agent has entered their admin credentials.</li><li>Updated 'Custom Consent' to allow saving text that exceeds 500 characters.</li><li>'Custom Consent' now allows you to add the {Agent Name} placeholder multiple times or remove it entirely.</li><li>Additional improvements were made to the 'Custom Consent' logic to ensure a smoother editing experience.</li></ul><h3><strong>Mac 3.116.1600</strong></h3><h3>Improvements</h3><ul><li>Multiple enhancements were made to provide a smoother application update and auto-update process.</li></ul><h3>Android 2.116.0</h3><p><strong>Fixes</strong></p><ul><li>Resolved an issue ensuring the ScreenMeet icon remains visible when ScreenMeet has been minimized.</li><li>Fixed the 'End Session' button to ensure it functions on all screens.</li></ul><hr /><h1><strong>Salesforce 1.27</strong></h1><h3><strong>Improvements</strong></h3><ul><li>Compatibility with the Salesforce Winter '26 Release.</li></ul><h3>Fixes</h3><ul><li><span style=\"text-align:left\">Increased the contrast of the 'X' in the 'Confirm Close Session' box to improve visibility when closing a session. </span></li><li>Fixed an issue to prevent the 'Room is Closed' message from appearing after an agent clicks the 'Pop-in' button.</li><li>The Live PIN URL will not be displayed if it has been disabled for your organization.</li></ul><hr /><p><a href=\"http://www.screenmeet.com/\" rel=\"noopener noreferrer\" target=\"_blank\">ScreenMeet</a><span style=\"text-align:start\"> November 2025 Release Notes</span><br /><a href=\"https://www.screenmeet.com/\" rel=\"noopener noreferrer\" target=\"_blank\">https://www.screenmeet.com</a><br /><span style=\"text-align:start\">Contact us at </span><a href=\"mailto:success@screenmeet.com\" target=\"_blank\">success@screenmeet.com</a><br /><span style=\"text-align:left\">582 Market St. #1005, San Francisco, CA 94104</span></p>",
            "url": "https://announcekit.co/screenmeet-2/product-updates/screenmeet-december-2025-release-notes-1SrFsI",
            "title": "ScreenMeet December 2025 Release Notes",
            "summary": "  &lt;hr style=\"border: none; border-top: 10px solid lightgray; margin-top: 20px; margin-bottom: 10px;\"&gt;SecurityImprovementsEnhanced secu...",
            "date_modified": "2025-12-03T18:56:03.791Z",
            "tags": []
        },
        {
            "id": "428058",
            "content_html": "<h1>&lt;hr style=\"border: none; border-top: 10px solid lightgray; margin-top: 20px; margin-bottom: 10px;\"&gt;</h1><h1><strong>Security</strong></h1><h3>Improvements</h3><ul><li>Enhanced security across all products and completed the monthly scans for vulnerabilities.</li></ul><hr /><h1><strong>AI for Remote Support</strong></h1><h3>Improvements</h3><ul><li>Added 'AI Summary Privacy' to control which applications, processes, or domains are excluded from AI Summarization on Windows and Mac.</li></ul><hr /><h1><strong>Console</strong></h1><h3>Improvements</h3><ul><li>Improved the error message displayed when an AI Summary is not generated to provide a more user-friendly experience.</li><li>Improved the accuracy in our logging to ensure values such as 'Serial Number' are recorded correctly.</li></ul><h3>Fixes</h3><ul><li>Updated the 'AI Summary' tab to display only for Remote Support sessions.</li></ul><hr /><h1><strong>Remote Support</strong></h1><h3><strong>Windows 2.115.4</strong></h3><h3>Improvements</h3><ul><li>Updated the 'Request with Admin Credentials' button to remain disabled until both username and password fields are populated.</li><li>Display a consent box prompting end users to 'Allow' or 'Deny' administrative access after an agent has entered their admin credentials.</li></ul><h3><strong>Mac <span style=\"text-align:left\">3.115.1544</span></strong></h3><p>Introduced the new Mac client with a redesigned interface, enhanced performance and stability, new features, and full feature parity with the previous version. Click <a href=\"https://docs.screenmeet.com/docs/beta-mac-client\" rel=\"noopener noreferrer\" target=\"_blank\">here</a> for our documentation to learn more!</p><h3>Improvements</h3><ul><li>Introduced 'Remote Support Branding' to allow ScreenMeet Administrators to configure client branding.</li><li>Custom Consent Message allows you to display a custom message to end users when accepting and entering a session.</li><li><span style=\"text-align:start\">Added MacOS support for </span>certificate-based validation.</li><li>Log Viewer provides agents more visibility for troubleshooting during a session.</li><li>Screen Display allows end users to share and switch between multiple screens when connected to external monitors.</li></ul><h3>Fixes</h3><ul><li>Updated behavior so that end-users who click 'Deny' to prevent a session are no longer presented the PIN Code screen.</li></ul><p><strong>Android SDK 3.0.12</strong></p><h3>Improvements</h3><ul><li>Validated Android app support for 16 KB memory page sizes.</li></ul><hr /><h1><strong>ServiceNow 2.9.18</strong></h1><h3>Fixes</h3><ul><li>Session recording uploads are to set the correct content type so recordings play in the embedded video player.</li></ul><hr /><div><a href=\"http://www.screenmeet.com/\" rel=\"noopener noreferrer\" target=\"_blank\">ScreenMeet</a> November 2025 Release Notes<br /><a href=\"https://www.screenmeet.com/\" rel=\"noopener noreferrer\" target=\"_blank\">https://www.screenmeet.com</a><br />Contact us at <a href=\"mailto:success@screenmeet.com\" target=\"_blank\">success@screenmeet.com</a><br /><span style=\"text-align:left\">582 Market St. #1005, San Francisco, CA 94104</span></div><p><br /></p>",
            "url": "https://announcekit.co/screenmeet-2/product-updates/screenmeet-november-2025-release-notes-u7GzS",
            "title": "ScreenMeet November 2025 Release Notes",
            "summary": "&lt;hr style=\"border: none; border-top: 10px solid lightgray; margin-top: 20px; margin-bottom: 10px;\"&gt;SecurityImprovementsEnhanced securi...",
            "date_modified": "2025-11-06T15:00:00.000Z",
            "tags": []
        },
        {
            "id": "427753",
            "content_html": "<h1>&lt;hr style=\"border: none; border-top: 10px solid lightgray; margin-top: 20px; margin-bottom: 10px;\"&gt;</h1><h1><strong>Security</strong></h1><h3>Improvements</h3><ul><li>Enhanced security across all products and completed the monthly scans for vulnerabilities.</li></ul><hr /><h1><strong>AI for Remote Support</strong></h1><h3>Improvements</h3><ul><li>Added 'AI Summary Privacy' to control which applications, processes, or domains are excluded from AI Summarization on Windows and Mac.</li></ul><hr /><h1><strong>Console</strong></h1><h3>Improvements</h3><ul><li>Improved the error message displayed when an AI Summary is not generated to provide a more user-friendly experience.</li><li>Improved the accuracy in our logging to ensure values such as 'Serial Number' are recorded correctly.</li></ul><h3>Fixes</h3><ul><li>Updated the 'AI Summary' tab to display only for Remote Support sessions.</li></ul><hr /><h1><strong>Remote Support</strong></h1><h3><strong>Windows 2.115.4</strong></h3><h3>Improvements</h3><ul><li>Updated the 'Request with Admin Credentials' button to remain disabled until both username and password fields are populated.</li><li>Display a consent box prompting end users to 'Allow' or 'Deny' administrative access after an agent has entered their admin credentials.</li></ul><h3><strong>Mac <span style=\"text-align:left\">3.115.1544</span></strong></h3><p>Introduced the new Mac client with a redesigned interface, enhanced performance and stability, new features, and full feature parity with the previous version. Click <a href=\"https://docs.screenmeet.com/docs/beta-mac-client\" rel=\"noopener noreferrer\" target=\"_blank\">here</a> for our documentation to learn more!</p><h3>Improvements</h3><ul><li>Introduced 'Remote Support Branding' to allow ScreenMeet Administrators to configure client branding.</li><li>Custom Consent Message allows you to display a custom message to end users when accepting and entering a session.</li><li><span style=\"text-align:start\">Added MacOS support for </span>certificate-based validation.</li><li>Log Viewer provides agents more visibility for troubleshooting during a session.</li><li>Screen Display allows end users to share and switch between multiple screens when connected to external monitors.</li></ul><h3>Fixes</h3><ul><li>Updated behavior so that end-users who click 'Deny' to prevent a session are no longer presented the PIN Code screen.</li></ul><p><strong>Android SDK 3.0.12</strong></p><h3>Improvements</h3><ul><li>Validated Android app support for 16 KB memory page sizes.</li></ul><hr /><h1><strong>ServiceNow 2.9.18</strong></h1><h3>Fixes</h3><ul><li>Session recording uploads are to set the correct content type so recordings play in the embedded video player.</li></ul><hr /><div><a href=\"http://www.screenmeet.com/\" rel=\"noopener noreferrer\" target=\"_blank\">ScreenMeet</a> November 2025 Release Notes<br /><a href=\"https://www.screenmeet.com/\" rel=\"noopener noreferrer\" target=\"_blank\">https://www.screenmeet.com</a><br />Contact us at <a href=\"mailto:success@screenmeet.com\" target=\"_blank\">success@screenmeet.com</a><br /><span style=\"text-align:left\">582 Market St. #1005, San Francisco, CA 94104</span></div><p><br /></p>",
            "url": "https://announcekit.co/screenmeet-2/product-updates/screenmeet-november-2025-release-notes-4h90be",
            "title": "ScreenMeet November 2025 Release Notes",
            "summary": "&lt;hr style=\"border: none; border-top: 10px solid lightgray; margin-top: 20px; margin-bottom: 10px;\"&gt;SecurityImprovementsEnhanced securi...",
            "date_modified": "2025-11-02T01:46:55.806Z",
            "tags": []
        },
        {
            "id": "425821",
            "content_html": "<h1>&lt;hr style=\"border: none; border-top: 10px solid lightgray; margin-top: 20px; margin-bottom: 10px;\"&gt;</h1><h1><strong>Security</strong></h1><h3>Improvements</h3><ul><li>Enhanced security across all products and completed the monthly scans for vulnerabilities.</li><li>Made additional backend improvements to enhance overall performance and reliability.</li></ul><hr /><h1><strong>AI for Remote Support</strong></h1><h3>Improvements</h3><ul><li>Added support for AI Summary Notes to post to 'Work Notes' in Service Catalog Task records.</li></ul><hr /><h1><strong>Beam</strong></h1><h3>Fixes</h3><ul><li>Fixed an issue that could cause the session to disconnect after clicking 'Apply Changes' in the Beam Configuration Screen.</li></ul><hr /><h1><strong>Console</strong></h1><h3>Improvements</h3><ul><li>Added a new setting to prevent agents from creating sessions from console, ensuring all sessions are initiated directly from the CRM.</li></ul><h3>Fixes</h3><ul><li>Fixed an issue preventing custom webhooks from posting.</li></ul><hr /><h1><strong>Remote Support</strong></h1><h3><strong>Windows 2.114.7</strong></h3><h3>Improvements</h3><ul><li>Added the ability for administrators to customize the consent verbiage shown to end users before joining a session, ensuring legal compliance. Available in all supported languages for the Remote Support Windows client.</li></ul><h3>Fixes</h3><ul><li>Fixed an issue that caused agents to be prompted to sign into Salesforce CRM when joining a session, resulting in unexpected logouts.</li><li>Updated the Japanese consent screen verbiage to provide clearer and more precise language.</li><li>Fixed an issue that prevented agents from using CTRL+ALT+DELETE on the Windows login screen.</li></ul><hr /><h1><strong>Salesforce</strong></h1><h3><strong>Improvements</strong></h3><ul><li>Added a new setting to prevent agents from creating sessions from the console, ensuring all sessions are initiated directly from the CRM.</li></ul><h3>Fixes</h3><ul><li>Fixed an issue that caused agents to be prompted to sign into Salesforce CRM when joining a session, resulting in unexpected logouts.</li></ul><hr /><h1>ServiceNow 2.9.18</h1><h3>Improvements</h3><ul><li>Certified on ServiceNow Zurich.</li><li>Added support for AI Summary Notes to post to 'Work Notes' in Service Catalog Task records.</li><li>Added a new setting to prevent agents from creating sessions from the console, ensuring all sessions are initiated directly from the CRM.</li></ul><hr /><p><a href=\"http://www.screenmeet.com/\" rel=\"noopener noreferrer\" target=\"_blank\">ScreenMeet</a> October 2025 Release Notes</p><div>Contact us at <a href=\"mailto:success@screenmeet.com\" target=\"_blank\">success@screenmeet.com</a></div>",
            "url": "https://announcekit.co/screenmeet-2/product-updates/screenmeet-october-2025-release-notes-1I9HZS",
            "title": "ScreenMeet October 2025 Release Notes",
            "summary": "&lt;hr style=\"border: none; border-top: 10px solid lightgray; margin-top: 20px; margin-bottom: 10px;\"&gt;SecurityImprovementsEnhanced securi...",
            "date_modified": "2025-10-01T14:00:00.000Z",
            "tags": []
        },
        {
            "id": "423542",
            "content_html": "<h1>&lt;hr style=\"border: none; border-top: 10px solid lightgray; margin-top: 20px; margin-bottom: 10px;\"&gt;</h1><h1><strong>Security</strong></h1><h3>Improvements</h3><ul><li>Enhanced security across all products and completed the monthly scans for vulnerabilities.</li><li>Multiple infrastructure and back-end enhancements were implemented to strengthen security.</li></ul><hr /><h1><strong>AI for Remote Support</strong></h1><h3>Improvements</h3><ul><li>Updated log files to ensure consistent logging across all systems.</li></ul><h3>Fixes</h3><ul><li>Updated AI Summary to display quotation marks correctly in ServiceNow notes.</li><li>Improved AI Summary to prevent agents from submitting duplicate notes.</li></ul><hr /><h1><strong>Console</strong></h1><h3>Improvements</h3><ul><li>Enhanced the user sign-up flow for a smoother experience.</li><li>Updated the 'Organization Details and Usage Stats' page to show accurate and up to date information.</li></ul><hr /><h1><strong>Live</strong></h1><h3>Fixes</h3><ul><li>Fixed an issue in the latest version of Chrome that prevented an agent’s camera from displaying when enabled.</li></ul><hr /><h1><strong>Remote Support</strong></h1><h3><strong>Windows 2.111.10</strong></h3><h3>Fixes</h3><ul><li>Removed the occasional screen prompting agents to 'Sign in with CRM' when joining or closing a session.</li><li>Resolved an issue on Linux that could occasionally prevent remote control from functioning as expected.</li><li>Corrected agent name display in sessions to follow locale-specific formats.</li></ul><h3>Android 2.113.0</h3><h3>Fixes</h3><ul><li><span style=\"text-align:left\">Updated the Android app to improve color contrast, laser pointer functionality, and session closure behavior</span></li></ul><hr /><h1><strong>Salesforce 1.26</strong></h1><h3><strong>Improvements</strong></h3><ul><li>Added an option to display the user’s nickname as the agent’s name during a session.</li></ul><h3>Fixes</h3><ul><li>Corrected agent name display in sessions to follow locale-specific formats.</li></ul><hr /><p><a href=\"http://www.screenmeet.com/\" rel=\"noopener noreferrer\" target=\"_blank\">ScreenMeet</a> September 2025 Release Notes</p><div>Contact us at <a href=\"mailto:success@screenmeet.com\" target=\"_blank\">success@screenmeet.com</a></div>",
            "url": "https://announcekit.co/screenmeet-2/product-updates/screenmeet-september-2025-release-notes-2av7z2",
            "title": "ScreenMeet September 2025 Release Notes",
            "summary": "&lt;hr style=\"border: none; border-top: 10px solid lightgray; margin-top: 20px; margin-bottom: 10px;\"&gt;SecurityImprovementsEnhanced securi...",
            "date_modified": "2025-09-16T14:00:00.000Z",
            "tags": []
        },
        {
            "id": "422120",
            "content_html": "<h1>&lt;hr style=\"border: none; border-top: 10px solid lightgray; margin-top: 20px; margin-bottom: 10px;\"&gt;</h1><h1><strong>Security</strong></h1><h3>Improvements</h3><ul><li>Enhanced security across all products and completed the monthly scans for vulnerabilities.</li><li>Improved server configuration for better connection handling.</li><li>Strengthened platform security to ensure more reliable protection of data.  </li></ul><hr /><h1><strong>AI for Remote Support</strong></h1><h3><span style=\"color:inherit;background-color:transparent\">Fixes</span></h3><ul><li>Corrected an issue that caused the page to become unresponsive after setting the temperature to 2.</li><li>Updated the Agent Hint option to ensure it consistently displays when enabled.</li></ul><hr /><h1><strong>Cobrowse</strong></h1><p><strong>Improvements</strong></p><ul><li>Optimized legacy code to enhance performance and maintainability.</li></ul><hr /><h1><strong>Live</strong></h1><h3>Improvements</h3><ul><li>Updated the interface to ensure the background button consistently appears active.</li></ul><hr /><h1><strong>Remote Support</strong></h1><h3><strong>Windows <span style=\"text-align:left\">2.111.9</span></strong></h3><h3>Fixes</h3><ul><li>Corrected an issue that prevented a session PIN from being generated when scheduling a session from Salesforce, ensuring users can successfully join <span style=\"text-align:left\">their scheduled session.</span></li><li>Optimized the 'Custom Tools' options to ensure icons display consistently across all views.</li></ul><p><strong>Android <span style=\"text-align:left\">2.112.1</span> </strong></p><h3>Improvements</h3><ul><li>Added support for Chrome OS devices.</li><li>Ensured alignment with Google Play API level requirements for Android.</li></ul><hr /><h1><strong>Salesforce</strong></h1><h3>Fixes</h3><ul><li>Corrected an issue that prevented a session PIN from being generated when scheduling a session from Salesforce, ensuring users can successfully join their scheduled session.</li></ul><hr /><p><a href=\"http://www.screenmeet.com/\" rel=\"noopener noreferrer\" target=\"_blank\">ScreenMeet</a> August 2025 Release Notes</p><div>Contact us at <a href=\"mailto:success@screenmeet.com\" target=\"_blank\">success@screenmeet.com</a></div>",
            "url": "https://announcekit.co/screenmeet-2/product-updates/screenmeet-august-2025-release-notes-4fUyAg",
            "title": "ScreenMeet August 2025 Release Notes",
            "summary": "&lt;hr style=\"border: none; border-top: 10px solid lightgray; margin-top: 20px; margin-bottom: 10px;\"&gt;SecurityImprovementsEnhanced securi...",
            "date_modified": "2025-08-05T14:00:00.000Z",
            "tags": []
        },
        {
            "id": "422060",
            "content_html": "<h1>&lt;hr style=\"border: none; border-top: 10px solid lightgray; margin-top: 20px; margin-bottom: 10px;\"&gt;</h1><h1><strong>Security</strong></h1><h3>Improvements</h3><ul><li>Enhanced security across all products and completed the monthly scans for vulnerabilities.</li><li>Streamlined the handling of CAPTCHA content to provide a smoother and more reliable experience.</li><li>Improved session identification to ensure <span style=\"text-align:left\">enhanced security and usability.</span> </li><li>Strengthened encryption measures to further improve data protection and secure communications.</li></ul><hr /><h1><strong>AI for Remote Support</strong></h1><h3>Improvements</h3><ul><li>Redesigned the layout so that a long device names no longer overlaps the select box.</li></ul><h3>Fixes</h3><ul><li>Ensured consistent prompting at session completion for users to generate an AI report or proceed to the feedback screen.</li><li>Updated Summary Studio so the viewer correctly shows or hides the Agent Hint based on the toggle.</li><li>Implemented restrictions to ensure AI Summarizer Templates are only accessible to authorized users.</li><li>Updated AI Summary Studio to disable the “Regenerate” button during active generation, preventing additional clicks until processing completes.</li></ul><hr /><h1><strong>Console</strong></h1><h3>Fixes</h3><ul><li>Enhanced session handling to ensure all sessions load reliably.</li><li>Corrected an issue to ensure the appropriate icon displays for each newly created session type.</li></ul><hr /><h1><strong>Live</strong></h1><h3>Improvements</h3><ul><li>Implemented advanced capabilities to enhance video background blurring and audio noise reduction for improved clarity and privacy.</li><li>Introduced a new option for administrators to configure session PIN length requirements with choices of 6-digit, 9-digit, or disabling the PIN entirely.</li></ul><h3>Fixes</h3><ul><li>Resolved an issue that occasionally allowed users to join a session using the unsupported Samsung Internet browser, users will consistently see a message stating that the browser is not supported.</li><li>Ensured the camera loads correctly when joining a session, regardless of the 'Background Replacement' toggle status.</li><li>Updated iOS session controls so the 'Change Camera' action reliably flips between front and rear cameras.</li><li>Implemented multiple minor bug fixes to improve overall stability.</li></ul><hr /><h1><strong>Remote Support</strong></h1><h3><strong>Windows <span style=\"text-align:left\">2.111.8</span></strong></h3><h3>Improvements</h3><ul><li>Revamped and simplified the Administrator permissions flow to provide a smoother experience and give agents a clearer understanding of the session state.</li><li>Removed the 'Limited admin permissions' state in the MSI client so agents will only see either 'Request Administrator Permissions' or 'Full Remote Control and Administrator Permissions'.</li></ul><h3>Fixes</h3><ul><li>Multiple improvements were made to ensure the \"Request Local Admin\" button consistently appears for users.</li><li>Updated specific builds to reliably obtain admin rights at the login screen.</li><li>Improved the administrator permissions flow to handle denied requests more reliably.</li></ul><hr /><p><a href=\"http://www.screenmeet.com/\" rel=\"noopener noreferrer\" target=\"_blank\">ScreenMeet</a> July 2025 Release Notes</p><div>Contact us at <a href=\"mailto:success@screenmeet.com\" target=\"_blank\">success@screenmeet.com</a></div>",
            "url": "https://announcekit.co/screenmeet-2/product-updates/screenmeet-july-2025-release-notes-39MPmM",
            "title": "ScreenMeet July 2025 Release Notes",
            "summary": "&lt;hr style=\"border: none; border-top: 10px solid lightgray; margin-top: 20px; margin-bottom: 10px;\"&gt;SecurityImprovementsEnhanced securi...",
            "date_modified": "2025-07-17T14:00:00.000Z",
            "tags": []
        },
        {
            "id": "422023",
            "content_html": "<h1>&lt;hr style=\"border: none; border-top: 10px solid lightgray; margin-top: 20px; margin-bottom: 10px;\"&gt;</h1><h1><strong>Security</strong></h1><h3>Improvements</h3><ul><li>Enhanced security across all products and completed the monthly scans for vulnerabilities.</li><li>Conducted a comprehensive audit of the core APIs to ensure optimal security and compliance.</li><li>Improved the data retention policy to strengthen data protection and regulatory adherence.</li></ul><hr /><h1><strong>AI for Remote Support</strong></h1><h3>Improvements</h3><ul><li>Creating a new summary opens the enhanced AI Summary Studio featuring updated labels, options, and sections.</li><li>Admins can access mock sessions to preview prompts when ‘Retain Raw Data’ is enabled.</li></ul><h3>Fixes</h3><ul><li>Implemented multiple backend enhancements to AI Summary Studio to improve reliability and performance.</li></ul><hr /><h1><strong>Console</strong></h1><h3>Improvements</h3><ul><li>Enhanced the Gateway API’s task scheduler to improve performance and reliability.</li></ul><h3>Fixes</h3><ul><li>Ensured that all recordings in Tiles mode reliably upload to console.</li><li>Resolved an issue that occasionally prevented Organization Details and Usage Stats page from displaying.</li><li>Fixed an issue where duplicate device entries caused the device to appear offline.</li></ul><hr /><h1><strong>Remote Support</strong></h1><h3><strong>Windows 2.110.2</strong></h3><h3>Improvements</h3><ul><li>Enhanced the in session reboot process for non-administrator users.</li><li>Updated the dynamic Content‑Security‑Policy headers to strengthen protection against vulnerabilities.</li></ul><h3>Fixes</h3><ul><li>Ensure all tasks are deleted upon uninstallation.</li><li>Improved the escalation process to prevent agents from interacting with end-user prompts.</li><li>Improved the admin escalation process to ensure all prompts operate correctly even in edge case scenarios.</li></ul><h3><strong>Mac 2.108.629</strong></h3><h3>Fixes</h3><ul><li>Updated build scripts to notarize and staple the bundled App and DMG for improved installation security.</li></ul><hr /><h1><strong>ServiceNow</strong></h1><p><strong>Beam 1.89.20</strong></p><h3>Fixes</h3><ul><li>Resolved an issue preventing remote support settings from applying to Beam sessions initiated from ServiceNow.</li><li>Updated the ServiceNow dialog box wording to clarify that the Beam Device Group Key can be retrieved after the group is created.</li></ul><hr /><p><a href=\"http://www.screenmeet.com/\" rel=\"noopener noreferrer\" target=\"_blank\">ScreenMeet</a> June 2025 Release Notes</p><div>Contact us at <a href=\"mailto:success@screenmeet.com\" target=\"_blank\">success@screenmeet.com</a></div>",
            "url": "https://announcekit.co/screenmeet-2/product-updates/screenmeet-june-2025-release-notes-2tMc7e",
            "title": "ScreenMeet June 2025 Release Notes",
            "summary": "&lt;hr style=\"border: none; border-top: 10px solid lightgray; margin-top: 20px; margin-bottom: 10px;\"&gt;SecurityImprovementsEnhanced securi...",
            "date_modified": "2025-06-11T14:00:00.000Z",
            "tags": []
        },
        {
            "id": "414920",
            "content_html": "<h1>&lt;hr style=\"border: none; border-top: 10px solid lightgray; margin-top: 20px; margin-bottom: 10px;\"&gt;</h1><h1><strong>Security</strong></h1><h3>Improvements</h3><ul><li>Enhanced security across all products and completed the monthly scans for vulnerabilities.</li></ul><hr /><h1><strong>AI for Remote Support</strong></h1><h3>Improvements</h3><ul><li>When creating a new summarizer, your selected option will now be highlighted for easy identification.</li></ul><h3>Fixes</h3><ul><li>A name is now required when creating a new summarizer.</li><li>The summarizer name will no longer reset back to 'Default' after a user clicks 'Reset to default'.</li><li>Fixed an issue where some summarizers were not appearing in the Summarizer Library.</li></ul><hr /><h1><strong>Beam</strong></h1><h3>Fixes</h3><ul><li>Sessions started through ServiceNow now correctly display the session recording options to the agent.</li><li>We prevent the application from updating if the ScreenMeet service is currently running.</li></ul><hr /><h1><strong>Remote Support</strong></h1><h3><strong>Windows 2.109.5</strong></h3><h3>Improvements</h3><ul><li>Enhanced the auto-login feature to clear specific values if a session ends during an end user's computer reboot.</li><li>The Linux client has been redesigned with a refreshed UI for an improved user experience.</li></ul><h3>Fixes</h3><ul><li>On Android devices, sessions will now continue even if the end user chooses to opt out of recording.</li><li>Screen Annotations work as expected after a reboot has been performed.</li><li>'Is UAC Enabled' status is now correctly displayed in the viewer window.</li><li>Fixed an issue that caused a file to be deleted when it should have been saved.</li></ul><hr /><h1><strong>Salesforce 1.25</strong></h1><p><strong>Improvements</strong></p><ul><li>Upgraded the Salesforce package to use the latest API version (v48+) for improved compatibility, security, and performance.</li></ul><hr /><h1><strong>ServiceNow <span style=\"text-align:left\">2.9.15</span> </strong></h1><h3>Beam Version 1.89.20</h3><h3>Fixes</h3><ul><li>Beam groups set to ‘Use External ACL’ will display properly to non-admin agents in ServiceNow.</li><li>Resolved an issue where the incorrect file type for recordings prevented users from playing the embedded video within ServiceNow.</li></ul><hr /><p><a href=\"http://www.screenmeet.com/\" rel=\"noopener noreferrer\" target=\"_blank\">ScreenMeet</a> May 2025 Release Notes</p><div>Contact us at <a href=\"mailto:success@screenmeet.com\" target=\"_blank\">success@screenmeet.com</a></div>",
            "url": "https://announcekit.co/screenmeet-2/product-updates/screenmeet-may-2025-release-notes-3Fscz6",
            "title": "ScreenMeet May 2025 Release Notes",
            "summary": "&lt;hr style=\"border: none; border-top: 10px solid lightgray; margin-top: 20px; margin-bottom: 10px;\"&gt;SecurityImprovementsEnhanced securi...",
            "date_modified": "2025-05-14T15:05:17.821Z",
            "tags": []
        },
        {
            "id": "413956",
            "content_html": "<h1>&lt;hr style=\"border: none; border-top: 10px solid lightgray; margin-top: 20px; margin-bottom: 10px;\"&gt;</h1><h1>Security</h1><h3>Improvements</h3><ul><li>Enhanced security across all products and completed the monthly scans for vulnerabilities.</li></ul><hr /><h1>AI for Remote Support</h1><h3>Improvements</h3><ul><li>Introduced AI Summary Studio, giving administrators the ability to choose the summarization strategy, language model, and prompt generator. This powerful new feature makes it easy to create summaries that align with your company’s specific goals and communication style. For customers using the current AI solution, this will need to be enabled.</li><li>Added the ability to filter out end-user remote control actions in the AI Summary.</li></ul><h3>Fixes</h3><ul><li>Checkbox values are now properly recorded and included in the summary for improved data accuracy.</li><li>Fixed an issue where the AI Summary would occasionally fail to generate after clicking ‘REGENERATE’.</li></ul><hr /><h1>Beam</h1><h3>Fixes</h3><ul><li>Resolved an issue where sessions launched would occasionally start without the appropriate admin permissions.</li></ul><hr /><h1>Console</h1><h3>Improvements</h3><ul><li>Improved backend processes to streamline new customer account creation.</li><li>Streamlined the trial signup experience for new customers to ensure a smoother onboarding process.</li></ul><hr /><h1>Live</h1><h3>Fixes</h3><ul><li>Administrators can upload images to customize the live background directly within the console.</li></ul><hr /><h1>Remote Support</h1><h3>Windows 2.108.4</h3><h3>Improvements</h3><ul><li>Improved session connection logs to include the organization ID when an agent connects.</li><li>Enhanced security by restricting link rendering in chat to only trusted URI schemes.</li></ul><hr /><p><a href=\"http://www.screenmeet.com\" rel=\"noopener noreferrer\" target=\"_blank\">ScreenMeet</a> April 2025 Release Notes</p><div>Contact us at <a href=\"mailto:success@screenmeet.com\" target=\"_blank\">success@screenmeet.com</a></div>",
            "url": "https://announcekit.co/screenmeet-2/product-updates/screenmeet-april-2025-release-notes-4TRrq",
            "title": "ScreenMeet April 2025 Release Notes",
            "summary": "&lt;hr style=\"border: none; border-top: 10px solid lightgray; margin-top: 20px; margin-bottom: 10px;\"&gt;SecurityImprovementsEnhanced securi...",
            "date_modified": "2025-04-23T17:21:43.000Z",
            "tags": []
        },
        {
            "id": "413954",
            "content_html": "<h1>&lt;hr style=\"border: none; border-top: 10px solid lightgray; margin-top: 20px; margin-bottom: 10px;\"&gt;</h1><h1><strong>Security</strong></h1><h3>Improvements</h3><ul><li>Enhanced security across all products and completed the monthly scans for vulnerabilities.</li></ul><hr /><h1><strong>AI for Remote Support</strong></h1><h3>Improvements</h3><ul><li>Enhanced the default settings to provide a smoother and quicker setup experience. These updates eliminate unnecessary configuration steps, allowing you to get up and running faster with optimized settings right out of the box.</li><li>Upgraded AI Summarization capabilities to deliver more accurate, concise, and insightful summaries, specifically for longer sessions.</li></ul><hr /><h1><strong>Beam</strong></h1><h3>Improvements</h3><ul><li>Key improvements to the logging system to enhance efficiency and reduce system load.</li></ul><hr /><h1><strong>Cobrowse</strong></h1><h3>Fixes</h3><ul><li>Mitigated an issue where recordings may not have been properly displayed in Salesforce.</li><li>Fixed an issue that could cause a white screen to be displayed during a session.</li></ul><hr /><h1><strong>Console</strong></h1><h3>Improvements</h3><ul><li>Enhancements to the upload process to ensure that session recordings always upload successfully, even in very specific edge cases.</li></ul><h3>Fixes</h3><ul><li>Updated the sorting option for Beam Devices to ensure that all devices are properly displayed after sorting.</li></ul><hr /><h1><strong>Live</strong></h1><h3>Improvements</h3><ul><li>Improved video streaming for rare cases where background image or blurring is used on uncommon devices.</li></ul><hr /><h1><strong>Remote Support</strong></h1><h3><strong>Windows 2.107.11</strong></h3><h3>Improvements</h3><ul><li>Enhanced the remote control experience by removing the need for users to reconfirm acceptance if they have already granted consent on the first screen.</li></ul><h3>Fixes</h3><ul><li>Fixed an issue where downloaded files were not being deleted from the end user’s computer after a reboot and reconnect was performed. This fix ensures that temporary files are properly removed as expected.</li><li>Fixed an issue where, in certain scenarios, Admin PowerShell and Admin CMD would not open after execution from remote support tools.</li><li>Resolved an issue on the iOS app that closed the remote support session when the user left the ScreenMeet application and returned.</li><li>Ensure that the iOS application successfully reconnects to the session if the end users network disconnects while in background mode.</li></ul><h3><strong>Mac 2.102.623</strong></h3><h3>Fixes</h3><ul><li>Resolved an issue that could cause the ScreenMeet application to quit unexpectedly and display the error message “ScreenMeet quit unexpectedly” in certain cases.</li></ul><hr /><h1><strong>Salesforce 1.24</strong></h1><h3><strong>Improvements</strong></h3><ul><li>Completed the yearly Salesforce security review.</li></ul><h3>Fixes</h3><ul><li>Corrected a problem causing the screenmeet__ScreenMeet_Session_Feature__c data to not be populated in Salesforce.</li></ul><hr /><p><a href=\"http://www.screenmeet.com/\" rel=\"noopener noreferrer\" target=\"_blank\">ScreenMeet</a> March 2025 Release Notes</p><div>Contact us at <a href=\"mailto:success@screenmeet.com\" target=\"_blank\">success@screenmeet.com</a></div>",
            "url": "https://announcekit.co/screenmeet-2/product-updates/screenmeet-march-2025-release-notes-2D4oU",
            "title": "ScreenMeet March 2025 Release Notes",
            "summary": "&lt;hr style=\"border: none; border-top: 10px solid lightgray; margin-top: 20px; margin-bottom: 10px;\"&gt;SecurityImprovementsEnhanced securi...",
            "date_modified": "2025-03-20T15:47:17.000Z",
            "tags": []
        },
        {
            "id": "413949",
            "content_html": "<h1>&lt;hr style=\"border: none; border-top: 10px solid lightgray; margin-top: 20px; margin-bottom: 10px;\"&gt;</h1><h1><span style=\"color:inherit;letter-spacing:0px;background-color:transparent\"><strong>Security</strong></span></h1><h3>Improvements</h3><ul><li><span style=\"color:inherit;letter-spacing:0px;background-color:transparent\">Enhanced security across all products and completed the monthly scans for vulnerabilities.</span></li></ul><hr /><h1><strong>Console</strong></h1><h3>Improvements</h3><ul><li>Enhanced security measures for customers using Cognito authentication.</li><li>Implemented smoother error handling for back-end monitoring.</li></ul><h3>Fixes</h3><ul><li>Resolved an issue that caused an error when administrators attempted to reset a user's password.</li><li>Resolved an issue where the ‘Next’ and ‘Previous’ page options were missing on the session pages.</li><li>Resolved an issue with audio measurements in the back end.</li></ul><hr /><h1><strong>Live</strong></h1><h3>Improvements</h3><ul><li>Improved the regional port monitoring to ensure optimal system performance for the users.</li><li>Improved agent obfuscation functionality.</li></ul><hr /><h1><strong>Remote Support</strong></h1><h3><strong>Windows 2.106.8</strong></h3><h3>Fixes</h3><ul><li>Auto-login no longer persists in subsequent sessions.</li></ul><hr /><h1><strong>Salesforce 1.23</strong></h1><h3>Improvements</h3><ul><li>Added a custom Salesforce permission to grant users access to manage Beam groups in Salesforce.</li></ul><h3>Fixes</h3><ul><li>Fixed an issue that prevented agents from submitting a CSAT review after joining the session through the host URL via their calendar.</li></ul><hr /><h1><strong>ServiceNow 2.9.14</strong></h1><h3>Improvements</h3><ul><li>Now supported in ServiceNow's Yokohama version.</li></ul><hr /><p><a href=\"http://www.screenmeet.com/\" rel=\"noopener noreferrer\" target=\"_blank\">ScreenMeet</a> February 2025 Release Notes</p><div>Contact us at <a href=\"mailto:success@screenmeet.com\" target=\"_blank\">success@screenmeet.com</a></div>",
            "url": "https://announcekit.co/screenmeet-2/product-updates/screenmeet-february-2025-release-notes-4DC3WE",
            "title": "ScreenMeet February 2025 Release Notes",
            "summary": "&lt;hr style=\"border: none; border-top: 10px solid lightgray; margin-top: 20px; margin-bottom: 10px;\"&gt;SecurityImprovementsEnhanced securi...",
            "date_modified": "2025-02-25T15:56:13.000Z",
            "tags": []
        },
        {
            "id": "413386",
            "content_html": "<h1>&lt;hr style=\"border: none; border-top: 10px solid lightgray; margin-top: 20px; margin-bottom: 10px;\"&gt;</h1><h1>Security</h1><h3>Improvements</h3><ul><li>Enhanced security across all products and completed the monthly scans for vulnerabilities.</li></ul><hr /><h1>Beam</h1><h3>Fixes</h3><ul><li>Resolved an issue where an incomplete session closure on the end user's side could prevent new sessions from starting. The next session creator would receive a message stating that a session was already active.</li></ul><hr /><h1>Console</h1><h3>Fixes</h3><ul><li>Resolved an issue that caused an error when loading a large number of sessions in ‘Global Session History’.</li></ul><hr /><h1>Live</h1><h3>Improvements</h3><ul><li>The video player now buffers the entire recording before playback, ensuring a smoother and uninterrupted viewing experience.</li></ul><hr /><h1>Remote Support</h1><h3>Windows 2.105.4</h3><h3>Improvements</h3><ul><li>Added an option during installation to enable or disable users from checking for updates to the installed ScreenMeet application.</li><li>Enhanced clipboard handling for a smoother and more reliable copy-paste experience.</li></ul><h3>Fixes</h3><ul><li>Resolved an issue where full admin permissions would not remain enabled after entering User Account Control (UAC) credentials. Admin privileges now persist as expected, ensuring seamless access to administrative functions.</li></ul><hr /><h1>Replay</h1><h3>Improvements</h3><ul><li>The video player now buffers the entire recording before playback, ensuring a smoother and uninterrupted viewing experience.</li></ul><hr /><h1>ServiceNow 2.11</h1><h3>Improvements</h3><ul><li>Introduced an option for managing Beam group users through ServiceNow roles and groups, streamlining user administration.</li></ul><h3>Fixes</h3><ul><li>Fixed the custom feature roles option.</li></ul><hr /><p><a href=\"http://www.screenmeet.com/\" rel=\"noopener noreferrer\" target=\"_blank\">ScreenMeet</a> January 2025 Release Notes</p><div>Contact us at <a href=\"mailto:success@screenmeet.com\" target=\"_blank\">success@screenmeet.com</a></div>",
            "url": "https://announcekit.co/screenmeet-2/product-updates/screenmeet-january-2025-release-notes-3HHljq",
            "title": "ScreenMeet January 2025 Release Notes",
            "summary": "&lt;hr style=\"border: none; border-top: 10px solid lightgray; margin-top: 20px; margin-bottom: 10px;\"&gt;SecurityImprovementsEnhanced securi...",
            "date_modified": "2025-01-16T15:31:13.000Z",
            "tags": []
        }
    ]
}