We have had several reports from customers over the last week of orders that are being placed into their shopify system and not making it into spiff.
Upon investigation we found that this was in fact a problem with the shopify webhooks and seems to be affecting random orders.
Shopify Engineers have committed to having the problem fixed over the next couple of days. We will notify customers once the bug has been fixed.
Important note - You will not loose any orders. All of the order meta-data should be in the line item of your shopify order and if you do not want to wait until shopify has fixed the problem you can re-rerun the order as an internal order within spiff.
Please contact email@example.com if you need any help retrieving or replaying orders.