We’ve improved our alerting system by adding a fixed floor to percentage threshold alerts. This enhancement ensures you won’t receive alerts during low-volume periods unless ticket volume exceeds a set minimum, making your notifications more relevant and focused on meaningful changes in ticket volume.

How It Works: Users will see a new input in the alert condition form for "Percent threshold fixed floor". If added, alerts will not trigger unless ticket volume surpasses that minimum threshold AND the set percent threshold.