Summary: We released three new metrics that can be leveraged in the agents configurable table. These metrics have been shipped with inspect capabilities. This means users can hover over the cells associated with these metrics in the agents table and click on the cell and it will bring up the tickets that are being used to make the calculation. We also added inspect capabilities to the tickets by qualitative question donut chart. 

Unique Tickets Commented: A count of tickets that agents have left private notes on or responded to users to with a ticket comment. This does not double count tickets. 

Unique Tickets Messaged: A count of tickets that agents have sent a Zendesk message on. This does not double count tickets. 

Unique Tickets Worked: A count of tickets that an agent has either sent a Zendesk message on or left a comment on. This metric is a combination of the other two metrics and does not double count tickets.

Added Inspect to Existing Widget: The 'tickets by qualitative question' donut chart now has a magnifying glass that allows users to inspect the underlying tickets.