Favoriting Dashboards

• From the dashboards table, click the heart icon in the actions menu of any dashboard row to mark it as a favorite. Favorited dashboards appear in a separate list at the top of the page.

Account Member Management

• In the account members settings section, a new search bar lets admins quickly locate members and adjust permissions.

Editable Column Headers

• Users with Edit Dashboard permission can rename any table column header (including drill‑down tables) to match internal terminology and reduce column width.

New Metrics & Components

• Donut Chart: Tickets Created by Static Attribute – groups tickets by any static attribute within the selected date range.
• Quick Stat: Sunshine Agent Chats Open – optional setting to count only chats waiting on an agent reply longer than X seconds.

• Agents Table – Live Sunshine Metrics (open chats only):

  • Open Longest Duration
  • Open Agent Message Count
  • Open Avg Agent Reply Time
  • Open Longest First Touch Time After Assignment

• Agents Table – Historical Sunshine Metrics:

  • Avg First Touch Time After Assignment
  • Median First Touch Time After Assignment

Zendesk User Field Sync - Agent Custom Field Filtering

• When enabled, agent objects now include Zendesk user‑field values, unlocking agent custom field filtering. Reach out if you’d like this enabled for your account.

Google SAML Integration

• Support for custom SAML login pages and role‑based enforcement. Reach out if you’d like this enabled for your account.

Live Conversation Stream

• For accounts with Sunshine Conversations and users granted conversation access, the ticket details page now streams live chat activity with no refresh required.