Incident report 04-22-2021

On April 22nd, 2021, some users experienced service downtime, which started at around 5:40 pm CET and lasted until 6:20 pm CET (11:40 am - 12:40 pm ET).

The cause of the problem

A DDoS attack caused this problem. Our engineering team saw this in our real-time monitoring systems and reacted immediately. 

How this affected some of our users 

There were spaces that users couldn't join due to server overload caused by this DDoS attack.

Our team resolved the issue in 40 minutes. 

Solution

The solution was to identify and block sources of malicious traffic as well as scale our backend infrastructure and improve load distribution to handle several times more requests than usual.

To avoid similar problems in the future, we've prioritized our work to address our systems' threat detection and scalability earlier than was previously scheduled.

Everyone who has been affected by this issue - we bring you our apology and commit to avoiding such problems in the future. Thank you for staying with us!

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SpatialChat Engineering Team

SpatialChat Release 22/04/21

Hey guys! We have already cooked a new release of SpatialChat right after our Birthday 🥳 Try to explore now 🙂

Changelog:

  • Room Padlock - the most requested feature from our lovely users - now you can lock any Room in your Space with a password except the last because we need to leave one for new guests. 🔐
  • Clear ChatBar - now you can clear all messages in the current room or all messages from your Space. 🗑
  • ToolTips for Add Room - now, we show you the Room type description when you add a new room. Just tap on the "Add Room" button and see 🙀
  • A lot of small improvements and bug fixes from our Dev Team🧑🏽‍💻

Follow us on Twitter: https://twitter.com/spatialchatteam

Or try to explore our HelpCenter: https://help.spatial.chat/

Our weekly Demo: https://lnk.spatial.chat/demo

SpatialChat Release 02/04/21

Hey guys! Great news! We have already cooked a new big update for our users because they're the best users ever 😍 

Changelog:

  • We've added reactions and customization mode for our Stage 😎 Your presentations and performance will be better than ever. 🙋 
  • Also, we've released a full-white label mode for our Custom Plan! Now you can customize your space with your logos only. 💪 
  • Now the all Admins can turn on the requirement of all fields on the Welcome Page for their guests (check Space Settings) 👮 
  • And the last thing in this list but not the last in your wishes - now users can change their Profile Data right into space. 👻 
  • Now you can add some reactions to any messages in ChatBar😊 
  • Also, we've added some bug fixes and improvements 👷 

SpatialChat Release 15/03/21

Hey guys! We work every day for improvement and development of our cool product and now we've already cooked a new release 😎 

Change log:

  • Some improvements for our balloon-chat like mobile support 📲 
  • Some bug fixes for our beta room - Stage, now it's more better! 🎸 
  • New Share icon in ToolBar for the easiest seeking 📌 
  • Some improvements for the system stabilization and scaling  📈 


SpatialChat + Giphy = ❤

Now you can add any GIF to the room with just a few clicks.

For example, with cats


We also added a warning that you shouldn't add many objects to the room, as some users may have performance problems due to this. So don't add a lot of cats. Five is the optimal amount.

New soundwave and some fixes

We have changed the sound wave around your bubble, and thanks to this, we have significantly reduced the load on the user's processor. Hurrah!


Now SpaceID has become a Space URL - which is more understandable for users.


We've also fixed a few bugs. 😉

New Feature! Broadcast

While Megaphone allows you to speak to the whole room, there is a function of broadcasting to all rooms at once. This button is only available to admins and hosts and is located at the bottom of the screen. 

This feature will be useful when you need to make a short announcement for all participants in all rooms since you cannot get feedback on this channel.

By clicking on this button, you will need to confirm the start of broadcasting. Please note that you will not be able to hear other room members. 

When you start broadcasting, your image will be shown in every room and every participant in the upper left corner of the screen.

photo_2020-11-26_01-17-38.png

You can also turn off the camera and only use the microphone for broadcasting.

Then, instead of your image, such a sound wave will be shown.

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