March 5

Cycle time analytics

A new analytics table shows how many tickets are in each workflow status, their average quality scores, and how long they spend there. Individual ticket pages now include a visual cycle time breakdown — making it easy to spot where work flows smoothly and where it stalls.

First insights after setup

New users now see a curated set of initial findings immediately after completing setup. You get value from Liz before running your first conversation.

Linear scoring parity

Organizations using Linear can now assign quality scoring templates and have tickets automatically classified by type. This brings Linear to the same scoring capabilities previously available only for other project management tools.

March 4

Meeting intelligence and alignment

Liz now automatically categorizes Zoom meetings as customer-facing or internal and extracts recurring discussion themes from transcripts. A new alignment report cross-references these themes against your engineering work — showing which customer needs are addressed by active development and which have no coverage.

March 2

Liz without integrations

You can now use Liz before connecting your code or project management tools. Upload documents or complete the business context questionnaire, and Liz can answer questions and generate insights from that context alone.

General improvements

• A new dimension analysis view highlights your three strongest and three weakest quality scoring areas with 30-day trend comparisons
• Reports now use your full organizational context for improved accuracy and relevance
• Reports are now included directly in email bodies — no need to open attachments
• You can now invite team members directly when sharing a report or saving a preset
• Custom field filters now apply across charts and summary statistics, not just tables
• Ticket quality score pages now load faster, especially for larger organizations
• The ticket detail page has been redesigned with an updated layout, refined score display showing current workflow stage, and improved mobile support
• File uploads now accept a broader range of valid document formats
• Liz now includes a transparency note that responses should be verified for important decisions
• Fixed an issue where navigating away during a response could cause it to appear blank
• Fixed stability issues affecting ticket quality score views
• Fixed an issue where report emails could be sent without content

Security updates

Applied security patches to backend framework and document processing dependencies.