Security

Improvements

• Enhanced security across all products and completed the monthly scans for vulnerabilities.

AI for Remote Support

Improvements

• Introduced AI Summary Studio, giving administrators the ability to choose the summarization strategy, language model, and prompt generator. This powerful new feature makes it easy to create summaries that align with your company’s specific goals and communication style. For customers using the current AI solution, this will need to be enabled.
• Added the ability to filter out end-user remote control actions in the AI Summary.

Fixes

• Checkbox values are now properly recorded and included in the summary for improved data accuracy.
• Fixed an issue where the AI Summary would occasionally fail to generate after clicking ‘REGENERATE’.

Beam

Fixes

• Resolved an issue where sessions launched would occasionally start without the appropriate admin permissions.

Console

Improvements

• Improved backend processes to streamline new customer account creation.
• Streamlined the trial signup experience for new customers to ensure a smoother onboarding process.

Live

Fixes

• Administrators can upload images to customize the live background directly within the console.

Remote Support

Windows 2.108.4

Improvements

• Improved session connection logs to include the organization ID when an agent connects.
• Enhanced security by restricting link rendering in chat to only trusted URI schemes.

ScreenMeet April 2025 Release Notes