Security

Improvements

• Enhanced security across all products and completed the monthly scans for vulnerabilities.
• Made additional backend improvements to enhance overall performance and reliability.

AI for Remote Support

Improvements

• Added support for AI Summary Notes to post to 'Work Notes' in Service Catalog Task records.

Beam

Fixes

• Fixed an issue that could cause the session to disconnect after clicking 'Apply Changes' in the Beam Configuration Screen.

Console

Improvements

• Added a new setting to prevent agents from creating sessions from console, ensuring all sessions are initiated directly from the CRM.

Fixes

• Fixed an issue preventing custom webhooks from posting.

Remote Support

Windows 2.114.7

Improvements

• Added the ability for administrators to customize the consent verbiage shown to end users before joining a session, ensuring legal compliance. Available in all supported languages for the Remote Support Windows client.

Fixes

• Fixed an issue that caused agents to be prompted to sign into Salesforce CRM when joining a session, resulting in unexpected logouts.
• Updated the Japanese consent screen verbiage to provide clearer and more precise language.
• Fixed an issue that prevented agents from using CTRL+ALT+DELETE on the Windows login screen.

Salesforce

Improvements

• Added a new setting to prevent agents from creating sessions from the console, ensuring all sessions are initiated directly from the CRM.

Fixes

• Fixed an issue that caused agents to be prompted to sign into Salesforce CRM when joining a session, resulting in unexpected logouts.

ServiceNow 2.9.18

Improvements

• Certified on ServiceNow Zurich.
• Added support for AI Summary Notes to post to 'Work Notes' in Service Catalog Task records.
• Added a new setting to prevent agents from creating sessions from the console, ensuring all sessions are initiated directly from the CRM.

ScreenMeet October 2025 Release Notes

Security

Improvements

• Enhanced security across all products and completed the monthly scans for vulnerabilities.
• Multiple infrastructure and back-end enhancements were implemented to strengthen security.

AI for Remote Support

Improvements

• Updated log files to ensure consistent logging across all systems.

Fixes

• Updated AI Summary to display quotation marks correctly in ServiceNow notes.
• Improved AI Summary to prevent agents from submitting duplicate notes.

Console

Improvements

• Enhanced the user sign-up flow for a smoother experience.
• Updated the 'Organization Details and Usage Stats' page to show accurate and up to date information.

Live

Fixes

• Fixed an issue in the latest version of Chrome that prevented an agent’s camera from displaying when enabled.

Remote Support

Windows 2.111.10

Fixes

• Removed the occasional screen prompting agents to 'Sign in with CRM' when joining or closing a session.
• Resolved an issue on Linux that could occasionally prevent remote control from functioning as expected.
• Corrected agent name display in sessions to follow locale-specific formats.

Android 2.113.0

Fixes

• Updated the Android app to improve color contrast, laser pointer functionality, and session closure behavior

Salesforce 1.26

Improvements

• Added an option to display the user’s nickname as the agent’s name during a session.

Fixes

• Corrected agent name display in sessions to follow locale-specific formats.

ScreenMeet September 2025 Release Notes

Security

Improvements

• Enhanced security across all products and completed the monthly scans for vulnerabilities.
• Improved server configuration for better connection handling.
• Strengthened platform security to ensure more reliable protection of data.  

AI for Remote Support

Fixes

• Corrected an issue that caused the page to become unresponsive after setting the temperature to 2.
• Updated the Agent Hint option to ensure it consistently displays when enabled.

Cobrowse

Improvements

• Optimized legacy code to enhance performance and maintainability.

Live

Improvements

• Updated the interface to ensure the background button consistently appears active.

Remote Support

Windows 2.111.9

Fixes

• Corrected an issue that prevented a session PIN from being generated when scheduling a session from Salesforce, ensuring users can successfully join their scheduled session.
• Optimized the 'Custom Tools' options to ensure icons display consistently across all views.

Android 2.112.1 

Improvements

• Added support for Chrome OS devices.
• Ensured alignment with Google Play API level requirements for Android.

Salesforce

Fixes

• Corrected an issue that prevented a session PIN from being generated when scheduling a session from Salesforce, ensuring users can successfully join their scheduled session.

ScreenMeet August 2025 Release Notes

Security

Improvements

• Enhanced security across all products and completed the monthly scans for vulnerabilities.
• Streamlined the handling of CAPTCHA content to provide a smoother and more reliable experience.
• Improved session identification to ensure enhanced security and usability. 
• Strengthened encryption measures to further improve data protection and secure communications.

AI for Remote Support

Improvements

• Redesigned the layout so that a long device names no longer overlaps the select box.

Fixes

• Ensured consistent prompting at session completion for users to generate an AI report or proceed to the feedback screen.
• Updated Summary Studio so the viewer correctly shows or hides the Agent Hint based on the toggle.
• Implemented restrictions to ensure AI Summarizer Templates are only accessible to authorized users.
• Updated AI Summary Studio to disable the “Regenerate” button during active generation, preventing additional clicks until processing completes.

Console

Fixes

• Enhanced session handling to ensure all sessions load reliably.
• Corrected an issue to ensure the appropriate icon displays for each newly created session type.

Live

Improvements

• Implemented advanced capabilities to enhance video background blurring and audio noise reduction for improved clarity and privacy.
• Introduced a new option for administrators to configure session PIN length requirements with choices of 6-digit, 9-digit, or disabling the PIN entirely.

Fixes

• Resolved an issue that occasionally allowed users to join a session using the unsupported Samsung Internet browser, users will consistently see a message stating that the browser is not supported.
• Ensured the camera loads correctly when joining a session, regardless of the 'Background Replacement' toggle status.
• Updated iOS session controls so the 'Change Camera' action reliably flips between front and rear cameras.
• Implemented multiple minor bug fixes to improve overall stability.

Remote Support

Windows 2.111.8

Improvements

• Revamped and simplified the Administrator permissions flow to provide a smoother experience and give agents a clearer understanding of the session state.
• Removed the 'Limited admin permissions' state in the MSI client so agents will only see either 'Request Administrator Permissions' or 'Full Remote Control and Administrator Permissions'.

Fixes

• Multiple improvements were made to ensure the "Request Local Admin" button consistently appears for users.
• Updated specific builds to reliably obtain admin rights at the login screen.
• Improved the administrator permissions flow to handle denied requests more reliably.

ScreenMeet July 2025 Release Notes

Security

Improvements

• Enhanced security across all products and completed the monthly scans for vulnerabilities.
• Conducted a comprehensive audit of the core APIs to ensure optimal security and compliance.
• Improved the data retention policy to strengthen data protection and regulatory adherence.

AI for Remote Support

Improvements

• Creating a new summary opens the enhanced AI Summary Studio featuring updated labels, options, and sections.
• Admins can access mock sessions to preview prompts when ‘Retain Raw Data’ is enabled.

Fixes

• Implemented multiple backend enhancements to AI Summary Studio to improve reliability and performance.

Console

Improvements

• Enhanced the Gateway API’s task scheduler to improve performance and reliability.

Fixes

• Ensured that all recordings in Tiles mode reliably upload to console.
• Resolved an issue that occasionally prevented Organization Details and Usage Stats page from displaying.
• Fixed an issue where duplicate device entries caused the device to appear offline.

Remote Support

Windows 2.110.2

Improvements

• Enhanced the in session reboot process for non-administrator users.
• Updated the dynamic Content‑Security‑Policy headers to strengthen protection against vulnerabilities.

Fixes

• Ensure all tasks are deleted upon uninstallation.
• Improved the escalation process to prevent agents from interacting with end-user prompts.
• Improved the admin escalation process to ensure all prompts operate correctly even in edge case scenarios.

Mac 2.108.629

Fixes

• Updated build scripts to notarize and staple the bundled App and DMG for improved installation security.

ServiceNow

Beam 1.89.20

Fixes

• Resolved an issue preventing remote support settings from applying to Beam sessions initiated from ServiceNow.
• Updated the ServiceNow dialog box wording to clarify that the Beam Device Group Key can be retrieved after the group is created.

ScreenMeet June 2025 Release Notes

Security

Improvements

• Enhanced security across all products and completed the monthly scans for vulnerabilities.

AI for Remote Support

Improvements

• When creating a new summarizer, your selected option will now be highlighted for easy identification.

Fixes

• A name is now required when creating a new summarizer.
• The summarizer name will no longer reset back to 'Default' after a user clicks 'Reset to default'.
• Fixed an issue where some summarizers were not appearing in the Summarizer Library.

Beam

Fixes

• Sessions started through ServiceNow now correctly display the session recording options to the agent.
• We prevent the application from updating if the ScreenMeet service is currently running.

Remote Support

Windows 2.109.5

Improvements

• Enhanced the auto-login feature to clear specific values if a session ends during an end user's computer reboot.
• The Linux client has been redesigned with a refreshed UI for an improved user experience.

Fixes

• On Android devices, sessions will now continue even if the end user chooses to opt out of recording.
• Screen Annotations work as expected after a reboot has been performed.
• 'Is UAC Enabled' status is now correctly displayed in the viewer window.
• Fixed an issue that caused a file to be deleted when it should have been saved.

Salesforce 1.25

Improvements

• Upgraded the Salesforce package to use the latest API version (v48+) for improved compatibility, security, and performance.

ServiceNow 2.9.15 

Beam Version 1.89.20

Fixes

• Beam groups set to ‘Use External ACL’ will display properly to non-admin agents in ServiceNow.
• Resolved an issue where the incorrect file type for recordings prevented users from playing the embedded video within ServiceNow.

ScreenMeet May 2025 Release Notes

Security

Improvements

• Enhanced security across all products and completed the monthly scans for vulnerabilities.

AI for Remote Support

Improvements

• Introduced AI Summary Studio, giving administrators the ability to choose the summarization strategy, language model, and prompt generator. This powerful new feature makes it easy to create summaries that align with your company’s specific goals and communication style. For customers using the current AI solution, this will need to be enabled.
• Added the ability to filter out end-user remote control actions in the AI Summary.

Fixes

• Checkbox values are now properly recorded and included in the summary for improved data accuracy.
• Fixed an issue where the AI Summary would occasionally fail to generate after clicking ‘REGENERATE’.

Beam

Fixes

• Resolved an issue where sessions launched would occasionally start without the appropriate admin permissions.

Console

Improvements

• Improved backend processes to streamline new customer account creation.
• Streamlined the trial signup experience for new customers to ensure a smoother onboarding process.

Live

Fixes

• Administrators can upload images to customize the live background directly within the console.

Remote Support

Windows 2.108.4

Improvements

• Improved session connection logs to include the organization ID when an agent connects.
• Enhanced security by restricting link rendering in chat to only trusted URI schemes.

ScreenMeet April 2025 Release Notes

Security

Improvements

• Enhanced security across all products and completed the monthly scans for vulnerabilities.

AI for Remote Support

Improvements

• Enhanced the default settings to provide a smoother and quicker setup experience. These updates eliminate unnecessary configuration steps, allowing you to get up and running faster with optimized settings right out of the box.
• Upgraded AI Summarization capabilities to deliver more accurate, concise, and insightful summaries, specifically for longer sessions.

Beam

Improvements

• Key improvements to the logging system to enhance efficiency and reduce system load.

Cobrowse

Fixes

• Mitigated an issue where recordings may not have been properly displayed in Salesforce.
• Fixed an issue that could cause a white screen to be displayed during a session.

Console

Improvements

• Enhancements to the upload process to ensure that session recordings always upload successfully, even in very specific edge cases.

Fixes

• Updated the sorting option for Beam Devices to ensure that all devices are properly displayed after sorting.

Live

Improvements

• Improved video streaming for rare cases where background image or blurring is used on uncommon devices.

Remote Support

Windows 2.107.11

Improvements

• Enhanced the remote control experience by removing the need for users to reconfirm acceptance if they have already granted consent on the first screen.

Fixes

• Fixed an issue where downloaded files were not being deleted from the end user’s computer after a reboot and reconnect was performed. This fix ensures that temporary files are properly removed as expected.
• Fixed an issue where, in certain scenarios, Admin PowerShell and Admin CMD would not open after execution from remote support tools.
• Resolved an issue on the iOS app that closed the remote support session when the user left the ScreenMeet application and returned.
• Ensure that the iOS application successfully reconnects to the session if the end users network disconnects while in background mode.

Mac 2.102.623

Fixes

• Resolved an issue that could cause the ScreenMeet application to quit unexpectedly and display the error message “ScreenMeet quit unexpectedly” in certain cases.

Salesforce 1.24

Improvements

• Completed the yearly Salesforce security review.

Fixes

• Corrected a problem causing the screenmeet__ScreenMeet_Session_Feature__c data to not be populated in Salesforce.

ScreenMeet March 2025 Release Notes

Security

Improvements

• Enhanced security across all products and completed the monthly scans for vulnerabilities.

Console

Improvements

• Enhanced security measures for customers using Cognito authentication.
• Implemented smoother error handling for back-end monitoring.

Fixes

• Resolved an issue that caused an error when administrators attempted to reset a user's password.
• Resolved an issue where the ‘Next’ and ‘Previous’ page options were missing on the session pages.
• Resolved an issue with audio measurements in the back end.

Live

Improvements

• Improved the regional port monitoring to ensure optimal system performance for the users.
• Improved agent obfuscation functionality.

Remote Support

Windows 2.106.8

Fixes

• Auto-login no longer persists in subsequent sessions.

Salesforce 1.23

Improvements

• Added a custom Salesforce permission to grant users access to manage Beam groups in Salesforce.

Fixes

• Fixed an issue that prevented agents from submitting a CSAT review after joining the session through the host URL via their calendar.

ServiceNow 2.9.14

Improvements

• Now supported in ServiceNow's Yokohama version.

ScreenMeet February 2025 Release Notes

Security

Improvements

• Enhanced security across all products and completed the monthly scans for vulnerabilities.

Beam

Fixes

• Resolved an issue where an incomplete session closure on the end user's side could prevent new sessions from starting. The next session creator would receive a message stating that a session was already active.

Console

Fixes

• Resolved an issue that caused an error when loading a large number of sessions in ‘Global Session History’.

Live

Improvements

• The video player now buffers the entire recording before playback, ensuring a smoother and uninterrupted viewing experience.

Remote Support

Windows 2.105.4

Improvements

• Added an option during installation to enable or disable users from checking for updates to the installed ScreenMeet application.
• Enhanced clipboard handling for a smoother and more reliable copy-paste experience.

Fixes

• Resolved an issue where full admin permissions would not remain enabled after entering User Account Control (UAC) credentials. Admin privileges now persist as expected, ensuring seamless access to administrative functions.

Replay

Improvements

• The video player now buffers the entire recording before playback, ensuring a smoother and uninterrupted viewing experience.

ServiceNow 2.11

Improvements

• Introduced an option for managing Beam group users through ServiceNow roles and groups, streamlining user administration.

Fixes

• Fixed the custom feature roles option.

ScreenMeet January 2025 Release Notes