Security

Improvements

• Enhanced security across all products and completed the monthly scans for vulnerabilities.

AI for Remote Support

Improvements

• Introduced AI Summary Studio, giving administrators the ability to choose the summarization strategy, language model, and prompt generator. This powerful new feature makes it easy to create summaries that align with your company’s specific goals and communication style. For customers using the current AI solution, this will need to be enabled.
• Added the ability to filter out end-user remote control actions in the AI Summary.

Fixes

• Checkbox values are now properly recorded and included in the summary for improved data accuracy.
• Fixed an issue where the AI Summary would occasionally fail to generate after clicking ‘REGENERATE’.

Beam

Fixes

• Resolved an issue where sessions launched would occasionally start without the appropriate admin permissions.

Console

Improvements

• Improved backend processes to streamline new customer account creation.
• Streamlined the trial signup experience for new customers to ensure a smoother onboarding process.

Live

Fixes

• Administrators can upload images to customize the live background directly within the console.

Remote Support

Windows 2.108.4

Improvements

• Improved session connection logs to include the organization ID when an agent connects.
• Enhanced security by restricting link rendering in chat to only trusted URI schemes.

ScreenMeet April 2025 Release Notes

Security

Improvements

• Enhanced security across all products and completed the monthly scans for vulnerabilities.

AI for Remote Support

Improvements

• Enhanced the default settings to provide a smoother and quicker setup experience. These updates eliminate unnecessary configuration steps, allowing you to get up and running faster with optimized settings right out of the box.
• Upgraded AI Summarization capabilities to deliver more accurate, concise, and insightful summaries, specifically for longer sessions.

Beam

Improvements

• Key improvements to the logging system to enhance efficiency and reduce system load.

Cobrowse

Fixes

• Mitigated an issue where recordings may not have been properly displayed in Salesforce.
• Fixed an issue that could cause a white screen to be displayed during a session.

Console

Improvements

• Enhancements to the upload process to ensure that session recordings always upload successfully, even in very specific edge cases.

Fixes

• Updated the sorting option for Beam Devices to ensure that all devices are properly displayed after sorting.

Live

Improvements

• Improved video streaming for rare cases where background image or blurring is used on uncommon devices.

Remote Support

Windows 2.107.11

Improvements

• Enhanced the remote control experience by removing the need for users to reconfirm acceptance if they have already granted consent on the first screen.

Fixes

• Fixed an issue where downloaded files were not being deleted from the end user’s computer after a reboot and reconnect was performed. This fix ensures that temporary files are properly removed as expected.
• Fixed an issue where, in certain scenarios, Admin PowerShell and Admin CMD would not open after execution from remote support tools.
• Resolved an issue on the iOS app that closed the remote support session when the user left the ScreenMeet application and returned.
• Ensure that the iOS application successfully reconnects to the session if the end users network disconnects while in background mode.

Mac 2.102.623

Fixes

• Resolved an issue that could cause the ScreenMeet application to quit unexpectedly and display the error message “ScreenMeet quit unexpectedly” in certain cases.

Salesforce 1.24

Improvements

• Completed the yearly Salesforce security review.

Fixes

• Corrected a problem causing the screenmeet__ScreenMeet_Session_Feature__c data to not be populated in Salesforce.

ScreenMeet March 2025 Release Notes

Security

Improvements

• Enhanced security across all products and completed the monthly scans for vulnerabilities.

Console

Improvements

• Enhanced security measures for customers using Cognito authentication.
• Implemented smoother error handling for back-end monitoring.

Fixes

• Resolved an issue that caused an error when administrators attempted to reset a user's password.
• Resolved an issue where the ‘Next’ and ‘Previous’ page options were missing on the session pages.
• Resolved an issue with audio measurements in the back end.

Live

Improvements

• Improved the regional port monitoring to ensure optimal system performance for the users.
• Improved agent obfuscation functionality.

Remote Support

Windows 2.106.8

Fixes

• Auto-login no longer persists in subsequent sessions.

Salesforce 1.23

Improvements

• Added a custom Salesforce permission to grant users access to manage Beam groups in Salesforce.

Fixes

• Fixed an issue that prevented agents from submitting a CSAT review after joining the session through the host URL via their calendar.

ServiceNow 2.9.14

Improvements

• Now supported in ServiceNow's Yokohama version.

ScreenMeet February 2025 Release Notes

Security

Improvements

• Enhanced security across all products and completed the monthly scans for vulnerabilities.

Beam

Fixes

• Resolved an issue where an incomplete session closure on the end user's side could prevent new sessions from starting. The next session creator would receive a message stating that a session was already active.

Console

Fixes

• Resolved an issue that caused an error when loading a large number of sessions in ‘Global Session History’.

Live

Improvements

• The video player now buffers the entire recording before playback, ensuring a smoother and uninterrupted viewing experience.

Remote Support

Windows 2.105.4

Improvements

• Added an option during installation to enable or disable users from checking for updates to the installed ScreenMeet application.
• Enhanced clipboard handling for a smoother and more reliable copy-paste experience.

Fixes

• Resolved an issue where full admin permissions would not remain enabled after entering User Account Control (UAC) credentials. Admin privileges now persist as expected, ensuring seamless access to administrative functions.

Replay

Improvements

• The video player now buffers the entire recording before playback, ensuring a smoother and uninterrupted viewing experience.

ServiceNow 2.11

Improvements

• Introduced an option for managing Beam group users through ServiceNow roles and groups, streamlining user administration.

Fixes

• Fixed the custom feature roles option.

ScreenMeet January 2025 Release Notes