Security

Improvements

• Enhanced security across all products and completed the monthly scans for vulnerabilities.

AI for Remote Support

Improvements

• Enhanced AI logging for improved summary processing.

Live

Fixes

• Resolved an issue that caused the Live session to become unavailable for the agent after scrolling.

Remote Support

Windows 2.118.2

Fixes

• Resolved an issue that caused the browser auto-suggestion dropdown to appear more frequently than expected.
• When Remote Control is disabled at the organization level, the end user acceptance screen will no longer state that the agent has Administrator-level access.

Mac 3.121.1647

Fixes

• Fixed an issue where the previously selected streaming display was not retained when the user rejoined the session.
• Fixed an issue that would show the agent the end user was typing after the chat message had already been sent.
• Fixed the privacy screen to ensure it covers the entire window.

Android 2.120.0

Fixes

• The scrollbar shows in the chat window even when the message length exceeds the visible area.

ServiceNow

Improvements

• Updated ScreenMeet Session records in ServiceNow so the 'OS' field is populated when a session is launched from an iOS device.

ScreenMeet February 2026 Release Notes
https://www.screenmeet.com
Contact us at [email protected]
582 Market St. #1005, San Francisco, CA 94104

Security

Improvements

• Enhanced security across all products and completed the monthly scans for vulnerabilities.

Salesforce 1.27

Improvements

• Updated the OAuth workflow to support Salesforce's JWT requirement.
• Compatibility with the Salesforce Winter '26 Release.

Fixes

• Increased the contrast of the 'X' in the 'Confirm Close Session' box to improve visibility when closing a session.
• Fixed an issue to prevent the 'Room is Closed' message from appearing after an agent clicks the 'Pop-in' button.
• The Live PIN URL will not be displayed if it has been disabled for your organization.

ScreenMeet January 2026 Release Notes
https://www.screenmeet.com
Contact us at [email protected]
582 Market St. #1005, San Francisco, CA 94104

Security

Improvements

• Enhanced security across all products and completed the monthly scans for vulnerabilities.

Beam

Improvements

• The Beam Configuration window will obscure the Beam Device Group Key after validation.
• Multiple enhancements were made to provide a smoother application update and auto-update process.

Live

Fixes

• Updated language handling to ensure Japanese translations display correctly throughout the session.
• Fixed an issue in Salesforce to prevent the 'Room is Closed' message from appearing after an agent clicks the 'Pop-in' button.
• The Live PIN URL will not be displayed in Salesforce if it has been disabled for your organization.

Remote Support

Windows 2.116.6

Improvements

• Copy and Paste commands on Windows and Mac will translate to the corresponding key when the agent and end-user are on different operating systems.
• Updated the MSI workflow so the end user receives a pop-up to allow or deny the agent from elevating the session after the agent has entered their admin credentials.
• Updated 'Custom Consent' to allow saving text that exceeds 500 characters.
• 'Custom Consent' now allows you to add the {Agent Name} placeholder multiple times or remove it entirely.
• Additional improvements were made to the 'Custom Consent' logic to ensure a smoother editing experience.

Mac 3.116.1600

Improvements

• Multiple enhancements were made to provide a smoother application update and auto-update process.

Android 2.116.0

Fixes

• Resolved an issue ensuring the ScreenMeet icon remains visible when ScreenMeet has been minimized.
• Fixed the 'End Session' button to ensure it functions on all screens.

ScreenMeet December 2025 Release Notes
https://www.screenmeet.com
Contact us at [email protected]
582 Market St. #1005, San Francisco, CA 94104

Security

Improvements

• Enhanced security across all products and completed the monthly scans for vulnerabilities.

AI for Remote Support

Improvements

• Added 'AI Summary Privacy' to control which applications, processes, or domains are excluded from AI Summarization on Windows and Mac.

Console

Improvements

• Improved the error message displayed when an AI Summary is not generated to provide a more user-friendly experience.
• Improved the accuracy in our logging to ensure values such as 'Serial Number' are recorded correctly.

Fixes

• Updated the 'AI Summary' tab to display only for Remote Support sessions.

Remote Support

Windows 2.115.4

Improvements

• Updated the 'Request with Admin Credentials' button to remain disabled until both username and password fields are populated.
• Display a consent box prompting end users to 'Allow' or 'Deny' administrative access after an agent has entered their admin credentials.

Mac 3.115.1544

Introduced the new Mac client with a redesigned interface, enhanced performance and stability, new features, and full feature parity with the previous version. Click here for our documentation to learn more!

Improvements

• Introduced 'Remote Support Branding' to allow ScreenMeet Administrators to configure client branding.
• Custom Consent Message allows you to display a custom message to end users when accepting and entering a session.
• Added MacOS support for certificate-based validation.
• Log Viewer provides agents more visibility for troubleshooting during a session.
• Screen Display allows end users to share and switch between multiple screens when connected to external monitors.

Fixes

• Updated behavior so that end-users who click 'Deny' to prevent a session are no longer presented the PIN Code screen.

Android SDK 3.0.12

Improvements

• Validated Android app support for 16 KB memory page sizes.

ServiceNow 2.9.18

Fixes

• Session recording uploads are to set the correct content type so recordings play in the embedded video player.

Security

Improvements

• Enhanced security across all products and completed the monthly scans for vulnerabilities.
• Made additional backend improvements to enhance overall performance and reliability.

AI for Remote Support

Improvements

• Added support for AI Summary Notes to post to 'Work Notes' in Service Catalog Task records.

Beam

Fixes

• Fixed an issue that could cause the session to disconnect after clicking 'Apply Changes' in the Beam Configuration Screen.

Console

Improvements

• Added a new setting to prevent agents from creating sessions from console, ensuring all sessions are initiated directly from the CRM.

Fixes

• Fixed an issue preventing custom webhooks from posting.

Remote Support

Windows 2.114.7

Improvements

• Added the ability for administrators to customize the consent verbiage shown to end users before joining a session, ensuring legal compliance. Available in all supported languages for the Remote Support Windows client.

Fixes

• Fixed an issue that caused agents to be prompted to sign into Salesforce CRM when joining a session, resulting in unexpected logouts.
• Updated the Japanese consent screen verbiage to provide clearer and more precise language.
• Fixed an issue that prevented agents from using CTRL+ALT+DELETE on the Windows login screen.

Salesforce

Improvements

• Added a new setting to prevent agents from creating sessions from the console, ensuring all sessions are initiated directly from the CRM.

Fixes

• Fixed an issue that caused agents to be prompted to sign into Salesforce CRM when joining a session, resulting in unexpected logouts.

ServiceNow 2.9.18

Improvements

• Certified on ServiceNow Zurich.
• Added support for AI Summary Notes to post to 'Work Notes' in Service Catalog Task records.
• Added a new setting to prevent agents from creating sessions from the console, ensuring all sessions are initiated directly from the CRM.

ScreenMeet October 2025 Release Notes

Security

Improvements

• Enhanced security across all products and completed the monthly scans for vulnerabilities.
• Multiple infrastructure and back-end enhancements were implemented to strengthen security.

AI for Remote Support

Improvements

• Updated log files to ensure consistent logging across all systems.

Fixes

• Updated AI Summary to display quotation marks correctly in ServiceNow notes.
• Improved AI Summary to prevent agents from submitting duplicate notes.

Console

Improvements

• Enhanced the user sign-up flow for a smoother experience.
• Updated the 'Organization Details and Usage Stats' page to show accurate and up to date information.

Live

Fixes

• Fixed an issue in the latest version of Chrome that prevented an agent’s camera from displaying when enabled.

Remote Support

Windows 2.111.10

Fixes

• Removed the occasional screen prompting agents to 'Sign in with CRM' when joining or closing a session.
• Resolved an issue on Linux that could occasionally prevent remote control from functioning as expected.
• Corrected agent name display in sessions to follow locale-specific formats.

Android 2.113.0

Fixes

• Updated the Android app to improve color contrast, laser pointer functionality, and session closure behavior

Salesforce 1.26

Improvements

• Added an option to display the user’s nickname as the agent’s name during a session.

Fixes

• Corrected agent name display in sessions to follow locale-specific formats.

ScreenMeet September 2025 Release Notes

Security

Improvements

• Enhanced security across all products and completed the monthly scans for vulnerabilities.
• Improved server configuration for better connection handling.
• Strengthened platform security to ensure more reliable protection of data.  

AI for Remote Support

Fixes

• Corrected an issue that caused the page to become unresponsive after setting the temperature to 2.
• Updated the Agent Hint option to ensure it consistently displays when enabled.

Cobrowse

Improvements

• Optimized legacy code to enhance performance and maintainability.

Live

Improvements

• Updated the interface to ensure the background button consistently appears active.

Remote Support

Windows 2.111.9

Fixes

• Corrected an issue that prevented a session PIN from being generated when scheduling a session from Salesforce, ensuring users can successfully join their scheduled session.
• Optimized the 'Custom Tools' options to ensure icons display consistently across all views.

Android 2.112.1 

Improvements

• Added support for Chrome OS devices.
• Ensured alignment with Google Play API level requirements for Android.

Salesforce

Fixes

• Corrected an issue that prevented a session PIN from being generated when scheduling a session from Salesforce, ensuring users can successfully join their scheduled session.

ScreenMeet August 2025 Release Notes

Security

Improvements

• Enhanced security across all products and completed the monthly scans for vulnerabilities.
• Streamlined the handling of CAPTCHA content to provide a smoother and more reliable experience.
• Improved session identification to ensure enhanced security and usability. 
• Strengthened encryption measures to further improve data protection and secure communications.

AI for Remote Support

Improvements

• Redesigned the layout so that a long device names no longer overlaps the select box.

Fixes

• Ensured consistent prompting at session completion for users to generate an AI report or proceed to the feedback screen.
• Updated Summary Studio so the viewer correctly shows or hides the Agent Hint based on the toggle.
• Implemented restrictions to ensure AI Summarizer Templates are only accessible to authorized users.
• Updated AI Summary Studio to disable the “Regenerate” button during active generation, preventing additional clicks until processing completes.

Console

Fixes

• Enhanced session handling to ensure all sessions load reliably.
• Corrected an issue to ensure the appropriate icon displays for each newly created session type.

Live

Improvements

• Implemented advanced capabilities to enhance video background blurring and audio noise reduction for improved clarity and privacy.
• Introduced a new option for administrators to configure session PIN length requirements with choices of 6-digit, 9-digit, or disabling the PIN entirely.

Fixes

• Resolved an issue that occasionally allowed users to join a session using the unsupported Samsung Internet browser, users will consistently see a message stating that the browser is not supported.
• Ensured the camera loads correctly when joining a session, regardless of the 'Background Replacement' toggle status.
• Updated iOS session controls so the 'Change Camera' action reliably flips between front and rear cameras.
• Implemented multiple minor bug fixes to improve overall stability.

Remote Support

Windows 2.111.8

Improvements

• Revamped and simplified the Administrator permissions flow to provide a smoother experience and give agents a clearer understanding of the session state.
• Removed the 'Limited admin permissions' state in the MSI client so agents will only see either 'Request Administrator Permissions' or 'Full Remote Control and Administrator Permissions'.

Fixes

• Multiple improvements were made to ensure the "Request Local Admin" button consistently appears for users.
• Updated specific builds to reliably obtain admin rights at the login screen.
• Improved the administrator permissions flow to handle denied requests more reliably.

ScreenMeet July 2025 Release Notes

Security

Improvements

• Enhanced security across all products and completed the monthly scans for vulnerabilities.
• Conducted a comprehensive audit of the core APIs to ensure optimal security and compliance.
• Improved the data retention policy to strengthen data protection and regulatory adherence.

AI for Remote Support

Improvements

• Creating a new summary opens the enhanced AI Summary Studio featuring updated labels, options, and sections.
• Admins can access mock sessions to preview prompts when ‘Retain Raw Data’ is enabled.

Fixes

• Implemented multiple backend enhancements to AI Summary Studio to improve reliability and performance.

Console

Improvements

• Enhanced the Gateway API’s task scheduler to improve performance and reliability.

Fixes

• Ensured that all recordings in Tiles mode reliably upload to console.
• Resolved an issue that occasionally prevented Organization Details and Usage Stats page from displaying.
• Fixed an issue where duplicate device entries caused the device to appear offline.

Remote Support

Windows 2.110.2

Improvements

• Enhanced the in session reboot process for non-administrator users.
• Updated the dynamic Content‑Security‑Policy headers to strengthen protection against vulnerabilities.

Fixes

• Ensure all tasks are deleted upon uninstallation.
• Improved the escalation process to prevent agents from interacting with end-user prompts.
• Improved the admin escalation process to ensure all prompts operate correctly even in edge case scenarios.

Mac 2.108.629

Fixes

• Updated build scripts to notarize and staple the bundled App and DMG for improved installation security.

ServiceNow

Beam 1.89.20

Fixes

• Resolved an issue preventing remote support settings from applying to Beam sessions initiated from ServiceNow.
• Updated the ServiceNow dialog box wording to clarify that the Beam Device Group Key can be retrieved after the group is created.

ScreenMeet June 2025 Release Notes

Security

Improvements

• Enhanced security across all products and completed the monthly scans for vulnerabilities.

AI for Remote Support

Improvements

• When creating a new summarizer, your selected option will now be highlighted for easy identification.

Fixes

• A name is now required when creating a new summarizer.
• The summarizer name will no longer reset back to 'Default' after a user clicks 'Reset to default'.
• Fixed an issue where some summarizers were not appearing in the Summarizer Library.

Beam

Fixes

• Sessions started through ServiceNow now correctly display the session recording options to the agent.
• We prevent the application from updating if the ScreenMeet service is currently running.

Remote Support

Windows 2.109.5

Improvements

• Enhanced the auto-login feature to clear specific values if a session ends during an end user's computer reboot.
• The Linux client has been redesigned with a refreshed UI for an improved user experience.

Fixes

• On Android devices, sessions will now continue even if the end user chooses to opt out of recording.
• Screen Annotations work as expected after a reboot has been performed.
• 'Is UAC Enabled' status is now correctly displayed in the viewer window.
• Fixed an issue that caused a file to be deleted when it should have been saved.

Salesforce 1.25

Improvements

• Upgraded the Salesforce package to use the latest API version (v48+) for improved compatibility, security, and performance.

ServiceNow 2.9.15 

Beam Version 1.89.20

Fixes

• Beam groups set to ‘Use External ACL’ will display properly to non-admin agents in ServiceNow.
• Resolved an issue where the incorrect file type for recordings prevented users from playing the embedded video within ServiceNow.

ScreenMeet May 2025 Release Notes