Security

Improvements

• Enhanced security across all products and completed the monthly scans for vulnerabilities.

Salesforce 1.27

Improvements

• Updated the OAuth workflow to support Salesforce's JWT requirement.
• Compatibility with the Salesforce Winter '26 Release.

Fixes

• Increased the contrast of the 'X' in the 'Confirm Close Session' box to improve visibility when closing a session.
• Fixed an issue to prevent the 'Room is Closed' message from appearing after an agent clicks the 'Pop-in' button.
• The Live PIN URL will not be displayed if it has been disabled for your organization.

ScreenMeet January 2026 Release Notes
https://www.screenmeet.com
Contact us at [email protected]
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Security

Improvements

• Enhanced security across all products and completed the monthly scans for vulnerabilities.

Beam

Improvements

• The Beam Configuration window will obscure the Beam Device Group Key after validation.
• Multiple enhancements were made to provide a smoother application update and auto-update process.

Live

Fixes

• Updated language handling to ensure Japanese translations display correctly throughout the session.
• Fixed an issue in Salesforce to prevent the 'Room is Closed' message from appearing after an agent clicks the 'Pop-in' button.
• The Live PIN URL will not be displayed in Salesforce if it has been disabled for your organization.

Remote Support

Windows 2.116.6

Improvements

• Copy and Paste commands on Windows and Mac will translate to the corresponding key when the agent and end-user are on different operating systems.
• Updated the MSI workflow so the end user receives a pop-up to allow or deny the agent from elevating the session after the agent has entered their admin credentials.
• Updated 'Custom Consent' to allow saving text that exceeds 500 characters.
• 'Custom Consent' now allows you to add the {Agent Name} placeholder multiple times or remove it entirely.
• Additional improvements were made to the 'Custom Consent' logic to ensure a smoother editing experience.

Mac 3.116.1600

Improvements

• Multiple enhancements were made to provide a smoother application update and auto-update process.

Android 2.116.0

Fixes

• Resolved an issue ensuring the ScreenMeet icon remains visible when ScreenMeet has been minimized.
• Fixed the 'End Session' button to ensure it functions on all screens.

ScreenMeet December 2025 Release Notes
https://www.screenmeet.com
Contact us at [email protected]
582 Market St. #1005, San Francisco, CA 94104

Security

Improvements

• Enhanced security across all products and completed the monthly scans for vulnerabilities.

AI for Remote Support

Improvements

• Added 'AI Summary Privacy' to control which applications, processes, or domains are excluded from AI Summarization on Windows and Mac.

Console

Improvements

• Improved the error message displayed when an AI Summary is not generated to provide a more user-friendly experience.
• Improved the accuracy in our logging to ensure values such as 'Serial Number' are recorded correctly.

Fixes

• Updated the 'AI Summary' tab to display only for Remote Support sessions.

Remote Support

Windows 2.115.4

Improvements

• Updated the 'Request with Admin Credentials' button to remain disabled until both username and password fields are populated.
• Display a consent box prompting end users to 'Allow' or 'Deny' administrative access after an agent has entered their admin credentials.

Mac 3.115.1544

Introduced the new Mac client with a redesigned interface, enhanced performance and stability, new features, and full feature parity with the previous version. Click here for our documentation to learn more!

Improvements

• Introduced 'Remote Support Branding' to allow ScreenMeet Administrators to configure client branding.
• Custom Consent Message allows you to display a custom message to end users when accepting and entering a session.
• Added MacOS support for certificate-based validation.
• Log Viewer provides agents more visibility for troubleshooting during a session.
• Screen Display allows end users to share and switch between multiple screens when connected to external monitors.

Fixes

• Updated behavior so that end-users who click 'Deny' to prevent a session are no longer presented the PIN Code screen.

Android SDK 3.0.12

Improvements

• Validated Android app support for 16 KB memory page sizes.

ServiceNow 2.9.18

Fixes

• Session recording uploads are to set the correct content type so recordings play in the embedded video player.

Security

Improvements

• Enhanced security across all products and completed the monthly scans for vulnerabilities.
• Made additional backend improvements to enhance overall performance and reliability.

AI for Remote Support

Improvements

• Added support for AI Summary Notes to post to 'Work Notes' in Service Catalog Task records.

Beam

Fixes

• Fixed an issue that could cause the session to disconnect after clicking 'Apply Changes' in the Beam Configuration Screen.

Console

Improvements

• Added a new setting to prevent agents from creating sessions from console, ensuring all sessions are initiated directly from the CRM.

Fixes

• Fixed an issue preventing custom webhooks from posting.

Remote Support

Windows 2.114.7

Improvements

• Added the ability for administrators to customize the consent verbiage shown to end users before joining a session, ensuring legal compliance. Available in all supported languages for the Remote Support Windows client.

Fixes

• Fixed an issue that caused agents to be prompted to sign into Salesforce CRM when joining a session, resulting in unexpected logouts.
• Updated the Japanese consent screen verbiage to provide clearer and more precise language.
• Fixed an issue that prevented agents from using CTRL+ALT+DELETE on the Windows login screen.

Salesforce

Improvements

• Added a new setting to prevent agents from creating sessions from the console, ensuring all sessions are initiated directly from the CRM.

Fixes

• Fixed an issue that caused agents to be prompted to sign into Salesforce CRM when joining a session, resulting in unexpected logouts.

ServiceNow 2.9.18

Improvements

• Certified on ServiceNow Zurich.
• Added support for AI Summary Notes to post to 'Work Notes' in Service Catalog Task records.
• Added a new setting to prevent agents from creating sessions from the console, ensuring all sessions are initiated directly from the CRM.

ScreenMeet October 2025 Release Notes

Security

Improvements

• Enhanced security across all products and completed the monthly scans for vulnerabilities.
• Multiple infrastructure and back-end enhancements were implemented to strengthen security.

AI for Remote Support

Improvements

• Updated log files to ensure consistent logging across all systems.

Fixes

• Updated AI Summary to display quotation marks correctly in ServiceNow notes.
• Improved AI Summary to prevent agents from submitting duplicate notes.

Console

Improvements

• Enhanced the user sign-up flow for a smoother experience.
• Updated the 'Organization Details and Usage Stats' page to show accurate and up to date information.

Live

Fixes

• Fixed an issue in the latest version of Chrome that prevented an agent’s camera from displaying when enabled.

Remote Support

Windows 2.111.10

Fixes

• Removed the occasional screen prompting agents to 'Sign in with CRM' when joining or closing a session.
• Resolved an issue on Linux that could occasionally prevent remote control from functioning as expected.
• Corrected agent name display in sessions to follow locale-specific formats.

Android 2.113.0

Fixes

• Updated the Android app to improve color contrast, laser pointer functionality, and session closure behavior

Salesforce 1.26

Improvements

• Added an option to display the user’s nickname as the agent’s name during a session.

Fixes

• Corrected agent name display in sessions to follow locale-specific formats.

ScreenMeet September 2025 Release Notes

Security

Improvements

• Enhanced security across all products and completed the monthly scans for vulnerabilities.
• Improved server configuration for better connection handling.
• Strengthened platform security to ensure more reliable protection of data.  

AI for Remote Support

Fixes

• Corrected an issue that caused the page to become unresponsive after setting the temperature to 2.
• Updated the Agent Hint option to ensure it consistently displays when enabled.

Cobrowse

Improvements

• Optimized legacy code to enhance performance and maintainability.

Live

Improvements

• Updated the interface to ensure the background button consistently appears active.

Remote Support

Windows 2.111.9

Fixes

• Corrected an issue that prevented a session PIN from being generated when scheduling a session from Salesforce, ensuring users can successfully join their scheduled session.
• Optimized the 'Custom Tools' options to ensure icons display consistently across all views.

Android 2.112.1 

Improvements

• Added support for Chrome OS devices.
• Ensured alignment with Google Play API level requirements for Android.

Salesforce

Fixes

• Corrected an issue that prevented a session PIN from being generated when scheduling a session from Salesforce, ensuring users can successfully join their scheduled session.

ScreenMeet August 2025 Release Notes

Security

Improvements

• Enhanced security across all products and completed the monthly scans for vulnerabilities.
• Streamlined the handling of CAPTCHA content to provide a smoother and more reliable experience.
• Improved session identification to ensure enhanced security and usability. 
• Strengthened encryption measures to further improve data protection and secure communications.

AI for Remote Support

Improvements

• Redesigned the layout so that a long device names no longer overlaps the select box.

Fixes

• Ensured consistent prompting at session completion for users to generate an AI report or proceed to the feedback screen.
• Updated Summary Studio so the viewer correctly shows or hides the Agent Hint based on the toggle.
• Implemented restrictions to ensure AI Summarizer Templates are only accessible to authorized users.
• Updated AI Summary Studio to disable the “Regenerate” button during active generation, preventing additional clicks until processing completes.

Console

Fixes

• Enhanced session handling to ensure all sessions load reliably.
• Corrected an issue to ensure the appropriate icon displays for each newly created session type.

Live

Improvements

• Implemented advanced capabilities to enhance video background blurring and audio noise reduction for improved clarity and privacy.
• Introduced a new option for administrators to configure session PIN length requirements with choices of 6-digit, 9-digit, or disabling the PIN entirely.

Fixes

• Resolved an issue that occasionally allowed users to join a session using the unsupported Samsung Internet browser, users will consistently see a message stating that the browser is not supported.
• Ensured the camera loads correctly when joining a session, regardless of the 'Background Replacement' toggle status.
• Updated iOS session controls so the 'Change Camera' action reliably flips between front and rear cameras.
• Implemented multiple minor bug fixes to improve overall stability.

Remote Support

Windows 2.111.8

Improvements

• Revamped and simplified the Administrator permissions flow to provide a smoother experience and give agents a clearer understanding of the session state.
• Removed the 'Limited admin permissions' state in the MSI client so agents will only see either 'Request Administrator Permissions' or 'Full Remote Control and Administrator Permissions'.

Fixes

• Multiple improvements were made to ensure the "Request Local Admin" button consistently appears for users.
• Updated specific builds to reliably obtain admin rights at the login screen.
• Improved the administrator permissions flow to handle denied requests more reliably.

ScreenMeet July 2025 Release Notes

Security

Improvements

• Enhanced security across all products and completed the monthly scans for vulnerabilities.
• Conducted a comprehensive audit of the core APIs to ensure optimal security and compliance.
• Improved the data retention policy to strengthen data protection and regulatory adherence.

AI for Remote Support

Improvements

• Creating a new summary opens the enhanced AI Summary Studio featuring updated labels, options, and sections.
• Admins can access mock sessions to preview prompts when ‘Retain Raw Data’ is enabled.

Fixes

• Implemented multiple backend enhancements to AI Summary Studio to improve reliability and performance.

Console

Improvements

• Enhanced the Gateway API’s task scheduler to improve performance and reliability.

Fixes

• Ensured that all recordings in Tiles mode reliably upload to console.
• Resolved an issue that occasionally prevented Organization Details and Usage Stats page from displaying.
• Fixed an issue where duplicate device entries caused the device to appear offline.

Remote Support

Windows 2.110.2

Improvements

• Enhanced the in session reboot process for non-administrator users.
• Updated the dynamic Content‑Security‑Policy headers to strengthen protection against vulnerabilities.

Fixes

• Ensure all tasks are deleted upon uninstallation.
• Improved the escalation process to prevent agents from interacting with end-user prompts.
• Improved the admin escalation process to ensure all prompts operate correctly even in edge case scenarios.

Mac 2.108.629

Fixes

• Updated build scripts to notarize and staple the bundled App and DMG for improved installation security.

ServiceNow

Beam 1.89.20

Fixes

• Resolved an issue preventing remote support settings from applying to Beam sessions initiated from ServiceNow.
• Updated the ServiceNow dialog box wording to clarify that the Beam Device Group Key can be retrieved after the group is created.

ScreenMeet June 2025 Release Notes

Security

Improvements

• Enhanced security across all products and completed the monthly scans for vulnerabilities.

AI for Remote Support

Improvements

• When creating a new summarizer, your selected option will now be highlighted for easy identification.

Fixes

• A name is now required when creating a new summarizer.
• The summarizer name will no longer reset back to 'Default' after a user clicks 'Reset to default'.
• Fixed an issue where some summarizers were not appearing in the Summarizer Library.

Beam

Fixes

• Sessions started through ServiceNow now correctly display the session recording options to the agent.
• We prevent the application from updating if the ScreenMeet service is currently running.

Remote Support

Windows 2.109.5

Improvements

• Enhanced the auto-login feature to clear specific values if a session ends during an end user's computer reboot.
• The Linux client has been redesigned with a refreshed UI for an improved user experience.

Fixes

• On Android devices, sessions will now continue even if the end user chooses to opt out of recording.
• Screen Annotations work as expected after a reboot has been performed.
• 'Is UAC Enabled' status is now correctly displayed in the viewer window.
• Fixed an issue that caused a file to be deleted when it should have been saved.

Salesforce 1.25

Improvements

• Upgraded the Salesforce package to use the latest API version (v48+) for improved compatibility, security, and performance.

ServiceNow 2.9.15 

Beam Version 1.89.20

Fixes

• Beam groups set to ‘Use External ACL’ will display properly to non-admin agents in ServiceNow.
• Resolved an issue where the incorrect file type for recordings prevented users from playing the embedded video within ServiceNow.

ScreenMeet May 2025 Release Notes

Security

Improvements

• Enhanced security across all products and completed the monthly scans for vulnerabilities.

AI for Remote Support

Improvements

• Introduced AI Summary Studio, giving administrators the ability to choose the summarization strategy, language model, and prompt generator. This powerful new feature makes it easy to create summaries that align with your company’s specific goals and communication style. For customers using the current AI solution, this will need to be enabled.
• Added the ability to filter out end-user remote control actions in the AI Summary.

Fixes

• Checkbox values are now properly recorded and included in the summary for improved data accuracy.
• Fixed an issue where the AI Summary would occasionally fail to generate after clicking ‘REGENERATE’.

Beam

Fixes

• Resolved an issue where sessions launched would occasionally start without the appropriate admin permissions.

Console

Improvements

• Improved backend processes to streamline new customer account creation.
• Streamlined the trial signup experience for new customers to ensure a smoother onboarding process.

Live

Fixes

• Administrators can upload images to customize the live background directly within the console.

Remote Support

Windows 2.108.4

Improvements

• Improved session connection logs to include the organization ID when an agent connects.
• Enhanced security by restricting link rendering in chat to only trusted URI schemes.

ScreenMeet April 2025 Release Notes