Security

Improvements

• Enhanced security across all products and completed the monthly scans for vulnerabilities.

Console

Improvements

• Enhanced security measures for customers using Cognito authentication.
• Implemented smoother error handling for back-end monitoring.

Fixes

• Resolved an issue that caused an error when administrators attempted to reset a user's password.
• Resolved an issue where the ‘Next’ and ‘Previous’ page options were missing on the session pages.
• Resolved an issue with audio measurements in the back end.

Live

Improvements

• Improved the regional port monitoring to ensure optimal system performance for the users.
• Improved agent obfuscation functionality.

Remote Support

Windows 2.106.8

Fixes

• Auto-login no longer persists in subsequent sessions.

Salesforce 1.23

Improvements

• Added a custom Salesforce permission to grant users access to manage Beam groups in Salesforce.

Fixes

• Fixed an issue that prevented agents from submitting a CSAT review after joining the session through the host URL via their calendar.

ServiceNow 2.9.14

Improvements

• Now supported in ServiceNow's Yokohama version.

ScreenMeet February 2025 Release Notes