Security

Improvements

• Enhanced security across all products and completed the monthly scans for vulnerabilities.

AI for Remote Support

Improvements

• Enhanced AI logging for improved summary processing.

Live

Fixes

• Resolved an issue that caused the Live session to become unavailable for the agent after scrolling.

Remote Support

Windows 2.118.2

Fixes

• Resolved an issue that caused the browser auto-suggestion dropdown to appear more frequently than expected.
• When Remote Control is disabled at the organization level, the end user acceptance screen will no longer state that the agent has Administrator-level access.

Mac 3.121.1647

Fixes

• Fixed an issue where the previously selected streaming display was not retained when the user rejoined the session.
• Fixed an issue that would show the agent the end user was typing after the chat message had already been sent.
• Fixed the privacy screen to ensure it covers the entire window.

Android 2.120.0

Fixes

• The scrollbar shows in the chat window even when the message length exceeds the visible area.

ServiceNow

Improvements

• Updated ScreenMeet Session records in ServiceNow so the 'OS' field is populated when a session is launched from an iOS device.

ScreenMeet February 2026 Release Notes
https://www.screenmeet.com
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