Security

Improvements

• Enhanced security across all products and completed the monthly scans for vulnerabilities.
• Streamlined the handling of CAPTCHA content to provide a smoother and more reliable experience.
• Improved session identification to ensure enhanced security and usability. 
• Strengthened encryption measures to further improve data protection and secure communications.

AI for Remote Support

Improvements

• Redesigned the layout so that a long device names no longer overlaps the select box.

Fixes

• Ensured consistent prompting at session completion for users to generate an AI report or proceed to the feedback screen.
• Updated Summary Studio so the viewer correctly shows or hides the Agent Hint based on the toggle.
• Implemented restrictions to ensure AI Summarizer Templates are only accessible to authorized users.
• Updated AI Summary Studio to disable the “Regenerate” button during active generation, preventing additional clicks until processing completes.

Console

Fixes

• Enhanced session handling to ensure all sessions load reliably.
• Corrected an issue to ensure the appropriate icon displays for each newly created session type.

Live

Improvements

• Implemented advanced capabilities to enhance video background blurring and audio noise reduction for improved clarity and privacy.
• Introduced a new option for administrators to configure session PIN length requirements with choices of 6-digit, 9-digit, or disabling the PIN entirely.

Fixes

• Resolved an issue that occasionally allowed users to join a session using the unsupported Samsung Internet browser, users will consistently see a message stating that the browser is not supported.
• Ensured the camera loads correctly when joining a session, regardless of the 'Background Replacement' toggle status.
• Updated iOS session controls so the 'Change Camera' action reliably flips between front and rear cameras.
• Implemented multiple minor bug fixes to improve overall stability.

Remote Support

Windows 2.111.8

Improvements

• Revamped and simplified the Administrator permissions flow to provide a smoother experience and give agents a clearer understanding of the session state.
• Removed the 'Limited admin permissions' state in the MSI client so agents will only see either 'Request Administrator Permissions' or 'Full Remote Control and Administrator Permissions'.

Fixes

• Multiple improvements were made to ensure the "Request Local Admin" button consistently appears for users.
• Updated specific builds to reliably obtain admin rights at the login screen.
• Improved the administrator permissions flow to handle denied requests more reliably.

ScreenMeet July 2025 Release Notes