Security

Improvements

• Enhanced security across all products and completed the monthly scans for vulnerabilities.
• Conducted a comprehensive audit of the core APIs to ensure optimal security and compliance.
• Improved the data retention policy to strengthen data protection and regulatory adherence.

AI for Remote Support

Improvements

• Creating a new summary opens the enhanced AI Summary Studio featuring updated labels, options, and sections.
• Admins can access mock sessions to preview prompts when ‘Retain Raw Data’ is enabled.

Fixes

• Implemented multiple backend enhancements to AI Summary Studio to improve reliability and performance.

Console

Improvements

• Enhanced the Gateway API’s task scheduler to improve performance and reliability.

Fixes

• Ensured that all recordings in Tiles mode reliably upload to console.
• Resolved an issue that occasionally prevented Organization Details and Usage Stats page from displaying.
• Fixed an issue where duplicate device entries caused the device to appear offline.

Remote Support

Windows 2.110.2

Improvements

• Enhanced the in session reboot process for non-administrator users.
• Updated the dynamic Content‑Security‑Policy headers to strengthen protection against vulnerabilities.

Fixes

• Ensure all tasks are deleted upon uninstallation.
• Improved the escalation process to prevent agents from interacting with end-user prompts.
• Improved the admin escalation process to ensure all prompts operate correctly even in edge case scenarios.

Mac 2.108.629

Fixes

• Updated build scripts to notarize and staple the bundled App and DMG for improved installation security.

ServiceNow

Beam 1.89.20

Fixes

• Resolved an issue preventing remote support settings from applying to Beam sessions initiated from ServiceNow.
• Updated the ServiceNow dialog box wording to clarify that the Beam Device Group Key can be retrieved after the group is created.

ScreenMeet June 2025 Release Notes