Security

Improvements

• Enhanced security across all products and completed the monthly scans for vulnerabilities.

AI for Remote Support

Improvements

• Enhanced the default settings to provide a smoother and quicker setup experience. These updates eliminate unnecessary configuration steps, allowing you to get up and running faster with optimized settings right out of the box.
• Upgraded AI Summarization capabilities to deliver more accurate, concise, and insightful summaries, specifically for longer sessions.

Beam

Improvements

• Key improvements to the logging system to enhance efficiency and reduce system load.

Cobrowse

Fixes

• Mitigated an issue where recordings may not have been properly displayed in Salesforce.
• Fixed an issue that could cause a white screen to be displayed during a session.

Console

Improvements

• Enhancements to the upload process to ensure that session recordings always upload successfully, even in very specific edge cases.

Fixes

• Updated the sorting option for Beam Devices to ensure that all devices are properly displayed after sorting.

Live

Improvements

• Improved video streaming for rare cases where background image or blurring is used on uncommon devices.

Remote Support

Windows 2.107.11

Improvements

• Enhanced the remote control experience by removing the need for users to reconfirm acceptance if they have already granted consent on the first screen.

Fixes

• Fixed an issue where downloaded files were not being deleted from the end user’s computer after a reboot and reconnect was performed. This fix ensures that temporary files are properly removed as expected.
• Fixed an issue where, in certain scenarios, Admin PowerShell and Admin CMD would not open after execution from remote support tools.
• Resolved an issue on the iOS app that closed the remote support session when the user left the ScreenMeet application and returned.
• Ensure that the iOS application successfully reconnects to the session if the end users network disconnects while in background mode.

Mac 2.102.623

Fixes

• Resolved an issue that could cause the ScreenMeet application to quit unexpectedly and display the error message “ScreenMeet quit unexpectedly” in certain cases.

Salesforce 1.24

Improvements

• Completed the yearly Salesforce security review.

Fixes

• Corrected a problem causing the screenmeet__ScreenMeet_Session_Feature__c data to not be populated in Salesforce.

ScreenMeet March 2025 Release Notes