Security

Improvements

• Enhanced security across all products and completed the monthly scans for vulnerabilities.

AI for Remote Support

Improvements

• When creating a new summarizer, your selected option will now be highlighted for easy identification.

Fixes

• A name is now required when creating a new summarizer.
• The summarizer name will no longer reset back to 'Default' after a user clicks 'Reset to default'.
• Fixed an issue where some summarizers were not appearing in the Summarizer Library.

Beam

Fixes

• Sessions started through ServiceNow now correctly display the session recording options to the agent.
• We prevent the application from updating if the ScreenMeet service is currently running.

Remote Support

Windows 2.109.5

Improvements

• Enhanced the auto-login feature to clear specific values if a session ends during an end user's computer reboot.
• The Linux client has been redesigned with a refreshed UI for an improved user experience.

Fixes

• On Android devices, sessions will now continue even if the end user chooses to opt out of recording.
• Screen Annotations work as expected after a reboot has been performed.
• 'Is UAC Enabled' status is now correctly displayed in the viewer window.
• Fixed an issue that caused a file to be deleted when it should have been saved.

Salesforce 1.25

Improvements

• Upgraded the Salesforce package to use the latest API version (v48+) for improved compatibility, security, and performance.

ServiceNow 2.9.15 

Beam Version 1.89.20

Fixes

• Beam groups set to ‘Use External ACL’ will display properly to non-admin agents in ServiceNow.
• Resolved an issue where the incorrect file type for recordings prevented users from playing the embedded video within ServiceNow.

ScreenMeet May 2025 Release Notes