Security

Improvements

• Enhanced security across all products and completed the monthly scans for vulnerabilities.

AI for Remote Support

Improvements

• Added 'AI Summary Privacy' to control which applications, processes, or domains are excluded from AI Summarization on Windows and Mac.

Console

Improvements

• Improved the error message displayed when an AI Summary is not generated to provide a more user-friendly experience.
• Improved the accuracy in our logging to ensure values such as 'Serial Number' are recorded correctly.

Fixes

• Updated the 'AI Summary' tab to display only for Remote Support sessions.

Remote Support

Windows 2.115.4

Improvements

• Updated the 'Request with Admin Credentials' button to remain disabled until both username and password fields are populated.
• Display a consent box prompting end users to 'Allow' or 'Deny' administrative access after an agent has entered their admin credentials.

Mac 3.115.1544

Introduced the new Mac client with a redesigned interface, enhanced performance and stability, new features, and full feature parity with the previous version. Click here for our documentation to learn more!

Improvements

• Introduced 'Remote Support Branding' to allow ScreenMeet Administrators to configure client branding.
• Custom Consent Message allows you to display a custom message to end users when accepting and entering a session.
• Added MacOS support for certificate-based validation.
• Log Viewer provides agents more visibility for troubleshooting during a session.
• Screen Display allows end users to share and switch between multiple screens when connected to external monitors.

Fixes

• Updated behavior so that end-users who click 'Deny' to prevent a session are no longer presented the PIN Code screen.

Android SDK 3.0.12

Improvements

• Validated Android app support for 16 KB memory page sizes.

ServiceNow 2.9.18

Fixes

• Session recording uploads are to set the correct content type so recordings play in the embedded video player.