Security

Improvements

• Enhanced security across all products and completed the monthly scans for vulnerabilities.
• Made additional backend improvements to enhance overall performance and reliability.

AI for Remote Support

Improvements

• Added support for AI Summary Notes to post to 'Work Notes' in Service Catalog Task records.

Beam

Fixes

• Fixed an issue that could cause the session to disconnect after clicking 'Apply Changes' in the Beam Configuration Screen.

Console

Improvements

• Added a new setting to prevent agents from creating sessions from console, ensuring all sessions are initiated directly from the CRM.

Fixes

• Fixed an issue preventing custom webhooks from posting.

Remote Support

Windows 2.114.7

Improvements

• Added the ability for administrators to customize the consent verbiage shown to end users before joining a session, ensuring legal compliance. Available in all supported languages for the Remote Support Windows client.

Fixes

• Fixed an issue that caused agents to be prompted to sign into Salesforce CRM when joining a session, resulting in unexpected logouts.
• Updated the Japanese consent screen verbiage to provide clearer and more precise language.
• Fixed an issue that prevented agents from using CTRL+ALT+DELETE on the Windows login screen.

Salesforce

Improvements

• Added a new setting to prevent agents from creating sessions from the console, ensuring all sessions are initiated directly from the CRM.

Fixes

• Fixed an issue that caused agents to be prompted to sign into Salesforce CRM when joining a session, resulting in unexpected logouts.

ServiceNow 2.9.18

Improvements

• Certified on ServiceNow Zurich.
• Added support for AI Summary Notes to post to 'Work Notes' in Service Catalog Task records.
• Added a new setting to prevent agents from creating sessions from the console, ensuring all sessions are initiated directly from the CRM.

ScreenMeet October 2025 Release Notes