Product: Remote Support for Windows

Planned Release Window: April 15 - 22 (phased rollout)

Summary of Changes:

ScreenMeet will introduce an updated user interface for the Remote Support client on Windows devices. The new interface provides a more modern design, improved navigation for menus and controls, clearer visibility into session activity, and updated options for customer branding.

Required Action:

No action is required at this time

Optional Actions:

Customers may wish to take the following steps to prepare for the update:

• Review the new user interface documentation: https://docs.screenmeet.com/docs/new-remote-support-client-for-windows
• Share this notification and the documentation with support agents
• Update internal job aids or agent scripts that guide customers or employees during support sessions
• If you have pre-deployed the Remote Support Client, consider scheduling an upgrade within the next six months to begin using the new interface

Custom Branding:

• Review the updated branding options:  https://docs.screenmeet.com/docs/new-custom-branding
• Customers who previously configured branding will see their existing color scheme automatically adapted to the new interface using a simplified palette

Mac Remote Support Client:

The updated interface for the Mac Remote Support Client was released in February