Security

Improvements

• Enhanced security across all products and completed the monthly scans for vulnerabilities.
• Multiple infrastructure and back-end enhancements were implemented to strengthen security.

AI for Remote Support

Improvements

• Updated log files to ensure consistent logging across all systems.

Fixes

• Updated AI Summary to display quotation marks correctly in ServiceNow notes.
• Improved AI Summary to prevent agents from submitting duplicate notes.

Console

Improvements

• Enhanced the user sign-up flow for a smoother experience.
• Updated the 'Organization Details and Usage Stats' page to show accurate and up to date information.

Live

Fixes

• Fixed an issue in the latest version of Chrome that prevented an agent’s camera from displaying when enabled.

Remote Support

Windows 2.111.10

Fixes

• Removed the occasional screen prompting agents to 'Sign in with CRM' when joining or closing a session.
• Resolved an issue on Linux that could occasionally prevent remote control from functioning as expected.
• Corrected agent name display in sessions to follow locale-specific formats.

Android 2.113.0

Fixes

• Updated the Android app to improve color contrast, laser pointer functionality, and session closure behavior

Salesforce 1.26

Improvements

• Added an option to display the user’s nickname as the agent’s name during a session.

Fixes

• Corrected agent name display in sessions to follow locale-specific formats.

ScreenMeet September 2025 Release Notes