New Chatbot Features: Delay, wait, and Fallback Nodes and more...
Hello Beautiful people 👋
Starting the new year with new updates so buckle up, because things are about to get easier (and better)
New Chatbot Features
“Delay” and “Wait for Answer” nodes
- Delay Nodes:
- Use delay nodes to insert a specified time interval between two nodes.
- Add fallbacks to manage incoming messages efficiently during the delay.
- Wait for Answer Nodes for Interaction Control:
- Use "Wait Nodes" to pause and wait for the customer's response before advancing to the next node.
- Define fallback actions in case the customer remains silent beyond a set timeframe.
“Internal Note” Message
The internal note message feature enables you to drop an internal note within the bot flow. You can include variables and tag team members in this node.
It’s perfect for summarizing conversations and alerting colleagues.
“Jump To” Node
Jump to Node instantly connects your chatbot to any node on your canvas, keeping it clean and tidy.
If you have lots of tangled lines and connections, this is an easy way to clean things up.
Improved✨
Canvas Commands & Navigation
To enhance your flow-building experience, there’s now a new command bar with several actions at the bottom of your screen:
- Multiple Node Selection (or press
shift
): Quickly select and manage groups of nodes for batch actions like duplicating and deleting. - Arrange the positioning of your flow with a single click, as large flows can become messy
- Easily duplicate or delete selected nodes
Fallback Options
When designing your flow, it's important to consider what happens if the customer deviates from the expected path. To provide more control over customer interruptions, we have added a few options:
- Node fallbacks: Each node can now have a fallback setup to define the desired outcome when the customer goes off track. For example, if the customer fails to click a button and instead sends a message.
- Flow fallbacks: As a precautionary measure, you can define general rules for handling customer interruptions, such as when they send a message or click a previous button. We have added new actions to handle these situations, and you also have the option to ignore unexpected interactions.
Better Conditions
We’ve revamped conditions to make them easier to use:
- The menu is now larger and more stable, addressing previous issues. It provides a full overview of all available data for filtering.
- We’ve added filters and operators, resolving the issue of missing data attributes.
- We’ve added more operators like "is greater than" or "exists."
API Node
Making an API call from the chatbot is now easier. We have improved the experience of adding variables, headers, and parameters.
The body editor has a better plain text builder that also allows easy addition of variables. You can expand this editor for a more comfortable editing experience.
We’ve also improved error handling to provide better information about failed HTTP requests.
Ready to test 🧪? Explore our new updates and reach out if you have any questions!