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Change Delivery Method on an Order Even After It's Been Finalised
Improvement
2 years ago

Change Delivery Method on an Order Even After It's Been Finalised

You can now change the delivery method on an order even after it has been finalised. This is handy for when things change and you need to fulfil a customer’s order via a method different than originally intended.

To do this on an order that has been finalised, head to the order details page and either choose:

  • The three dot menu in the top right of the page and select Edit order details
  • Scroll to the Delivery section of the order details page and select Edit.

In both instances, the dropdown menu for changing delivery method (fulfilment type) will be active and will allow you to change your selection after the order is finalised but before it has been dispatched.

A few things to note:

  • The order items, delivery charges and anything affecting total order price will remain uneditable.
  • Switching from any other selection to Sellar Shipping UPS will present you with the option to create your shipment to get your labels.
  • Conversely, switching from Sellar Shipping UPS will automatically cancel your shipment and labels if you created them.
  • Switching to Sellar Shipping Parcelforce will also present you with the option to book your shipment via the usual link
  • However, at time of writing, there is no reliable way to cancel your shipment when switching from Sellar Shipping Parcelforce. Despite this, you will be able to switch to and from any delivery method on a finalised order.


Avatar of authorThe Sellar Team