We're thrilled to introduce the new and improved Digital Storefront – the redesigned MoeGo Online Booking Landing Page! 

Our dedicated team has been working hard to improve every detail of your business’s digital storefront creating an engaging and appealing landing page that will make your business stand out and attract more customers. Get ready for the remarkable change!

More features to present your business in the best way
- Show off your grooming skills with the before and after showcase
-  Display all of your business's available amenities and pay options
-  Communicate accurate business hours every day of the week

Easier to setup and more powerful integrations:  
- QR Code Generator to create branded QR Code for easy access to your landing page
-  Integrate Google Analytics to view traffic to your page 

Check it out here!

To set up, go to your desktop MoeGo account and go to Online Booking Settings

New feature Our Online booking has already proven to elevate the customer experience but the newest update of Online Booking 3.0 will take it to another level with:

• An even better client booking experience for your customers with a mobile-first design perspective
• Groomer protection with booking limits per day by weight and by breed/size
• Increased revenue with upselling of additional services

Learn more!

newWe have some exciting news! Now with Smart TIp appearance settings, you have another great way to impress your customers and boost your tip revenue. 🥰

Apart from changing suggested tip rates and highlighted options, the tip screen is fully customizable with its own header text, theme, and color code. A good way to present your brand style. Time to show your creativity and enjoy the holiday vibe with Christmas Theme! 🎄🎄🎄🎅

👉 If you already have MoeGo Pay

Go to card processing > MoeGo Pay > Payment preference > tip setting > appearance

👉 If you haven't set up MoeGo Pay

Let's check out how to get started with MoeGo Pay

We’re thrilled to introduce MoeGo Prepayment! It’s been requested a lot, and it’s finally here. 🎉

What is MoeGo Prepayment

MoeGo Prepayment allows you to require your clients to prepay for their appointments upon booking. It will drastically help you:

• Secure revenue upon booking 
• Reduce stress from no-shows
• Checkout faster

Add this to MoeGo’s 3-series reminders and digital agreements, you won’t have to ever miss out on revenue unnecessarily again! 🥳

How to set it up

• Go to Online booking > Settings > Payment > Prepayment/Deposit
• Customize the option that best fits your needs

We have some awesome news! Our Smart Tip has now been officially launched!  🚀

What is Smart Tip

It enables you to customize 3 default tipping options and highlight the preferred one on the customer end. What makes it SMART is that tipping options can change with ticket prices. Present tip by percentage for higher ticket prices, and by fixed amount for lower ones, or use your own creativity there! 

• Customize tips by rate or amount
• Customize preferred rate or amount
• Customize 2 sets of tips rate with a threshold

Estimated 20% increase of your regular tips revenue 😄

How to set it up

Go to card processing > MoeGo Pay > payment preference > tip settings. Available both on desktop and app. 

Read more on set up guide https://wiki.moego.pet/smart-tip/

 Set Up Now

• The new highest-tiered plan has been renamed to Ultimate (previously named Elite) to eliminate confusion with the current Business Elite plan (soon to be grandfathered).
• The Review Booster feature has been moved to the new Growth plans (previously was in the new Ultimate plans).
• We will be adding the ability to save a backup card to your account so that you can protect your grandfather status and prevent business disruption. We will provide an update once this is ready. In the meantime, please make sure your primary card is in good standing.

We hope you and your customers have the best communication experience using MoeGo. Here are a couple of things we've done recently to make it more streamlined, automated, and effortless.

Automate appointment confirmation flow 🤖

Being able to send multiple reminders and let clients self-confirm appointments streamlines the workflow. Now we’ve made the whole flow more automated and stressless, with a follow-up template when clients reply Y or N to the appointment reminder. Set your template in settings > auto message > when appt is confirmed/cancelled by client.  

Set a working time for auto reply ⏰

Auto reply takes care of your customers and lets them self-help when you work around the clock. Now it has become more flexible with customized start and end times. Be on top of your customers' messages yourself during your working hours, and let the auto reply take over after hours. Set date and time in settings > auto message > auto reply.

Receive notifications when clients cancel appointments 🔔

You might allow clients to cancel appointments by an N reply to the reminder. We wouldn’t like cancellations to happen too often but if it does, we want to keep track of it and be well informed. Now there’ll be push notifications when appointments are cancelled by clients. Never miss anything important!

More on the way! Let us know your thoughts. 🚀

Our team has been working on designing seamless payment integration for a while, and now, after a great deal of time and effort, we have brought this thrilling advancement to you!

We know you might be bothered about the processing fees for card or online transactions. Now, with payment preference settings, it’s effortless to automatically calculate the processing fees and let clients pay them. More payments, more savings!

How does it help

• Configure the percentage and flat amount with or without cards present in advance
• Automatically calculated for each transaction based on the set rates
• Customize the line item name on the invoice to best fit your needs

How to set it up

• Go to card processing > Stripe integration > payment preference > credit card processing fee

Let us know your thoughts! ❤️

We’re pleased to announce that the following features and enhancements are available! 💡

Set Certain Area Certain day for smart scheduling 🏘
 
Certain area for certain day is of great help to minimize driving distance and let you focus on important tasks. It works great for online booking, so we’ve made it also available for manual bookings with smart scheduling! Once turned on, the slots will be recommended only when it’s within your service area for the day. Optimize your days from now!

Merge pets through intake form submissions 📄 

Intake form helps you easily collect and update client info. Many businesses use it to update pet info or collect card details for existing clients. Now, newly-added info from submissions will be highlighted for you to review and merged seamlessly with existing clients' and pets' profiles! 

Extend how far your clients can book to 1 year 🗓

To help you manage your schedule and plan everything ahead, we’ve extended how far your clients can book from 180 days to 1 year. Let your recurring clients book online with you in advance and have everything in control!

Added new tag of clients on tickets 🏷

Now new clients can be easily recognized and taken good care of by the ‘new' tag on tickets. Check out who’s new on the daily or weekly view of the calendar! 

Added thousands separator for the price format 🔢

Reading numbers has become quicker and easier with thousands separator. The prices on the tickets, invoices, and reports are displayed in the new format. 

Let us know your thoughts! 🚀