We’re pleased to announce that the following features and enhancements are now available! 💡

Use mass text with embedded chat widgets 💬

Mass text is becoming more powerful with the embedded widget. Now you can message a list of pre-booked clients their upcoming appointment list. If they don’t have an upcoming appointment, share a link for them to request an appointment.

Require specific vaccine documents before bookings 📑

Require paper proof of vaccines more easily! Check specific types of vaccines on the booking question list and make them mandatory, before customers submit a booking or become part of your clientele. Available for both the online booking and intake forms.

Choose miles or kilometers as the unit of distance 🚐

Added option for the unit of distance now! Default it as kilometers or miles to your preference. Easier to use when assessing the driving distance. Switch in settings > business > business settings.

Access Leaderboard anytime, anywhere on your mobile devices 📈

Leaderboard is now available on the mobile app in the report section. To recap, it’s a management reporting tool to help you clearly understand your business performance, empower everyone in your team, and ultimately generate more revenue. Check out your booking capacity for this month!

Stay tuned for the big news! 🚀 

Let Smart Schedule take care of your bookings!

Smart Schedule works as the best assistant when looking for available slots with minimal driving and no conflict. Now it’s even smarter with the Client Preference settings. 

The system will factor in the preferred “day of the week“ and “time of the day“ set for the client, then automatically work out the available slots. Provide your customers with five-star experiences and reduce back-and-forth communication. 

P.s. The client preference is also available for Smart Schedule for Repeat Appointments. Set up a recurring schedule easily and efficiently! 

Introducing the MoeGo referral program

It has been 5 years since we started, and our vision has been to build the best software and uplift the pet industry. We’re proud to say that MoeGo has served more than 9,000 pet professionals, thanks to our valuable customers' word-of-mouth recommendations to friends and communities. Until today, we continue to see MoeGo being mentioned and highly promoted in all grooming communities.

We take pride in the software we ship, and even greater pride in our customers' success when you use our product. To appreciate your support along the way and empower more professionals in the industry, we’re excited to announce our Referral Program is initiated today!

How to refer a friend?

• Update your mobile app to the latest version
• Go to Menu > Referral > Earn rewards now
• Share your unique referral code with your friends

Invite your friends, and let’s meet in the MoeGo family! 🐱 🐶 ❤️

Monitor, understand and improve your business operations!

What is Leaderboard?

Introducing Leaderboard, a new way to assess your team achievements and find room for improvement!

It’s a management reporting tool that visualizes your business operations. Business data are just figures unless it’s deeply analyzed and understood. With Leaderboard, you’ll have a clearer understanding of your business performance, empower everyone in your team, and ultimately, generates more revenue! 

How does it help?

• Motivate your team with data-driven insights

Team management is not easy as business scales. Set inspirational goals for sales, number of tickets, and review team performance regularly. Leverage the power of data and everyone in your business, leading to sustainable growth. 

• Monitor your business data efficiently

Business data are just figures unless it’s deeply analyzed and understood. With Leaderboard, you can set your goals and periodically review how well it’s achieved. Indicators are carefully selected and perfectly tailored to pet businesses, including booking capacity, top pet services, and more!

Unlock Leaderboard Now

To lay the foundation for seamless mobile van management, we’ve brought another exciting update to you! With the new mobile van setting and more upcoming updates, it will eventually enable you: 

1. Manage and keep track of mobile van including maintenance, log, and expense
2. Keep track of mileage for each van 
3. Real-time location for each van

What’s available at the moment 

Mobile van settings

• It lists all the details of your mobile van, including Make and Model, License plate, date in service, image, and any other notes that you’d like to record. Keep track of the van info simply through your software!

Mobile van assignments

• It shows who’s on duty for which van. Manage trips of your groomers easily by assigning them to the right vehicles.

What’s upcoming

Insightful report 

• Mileage tracking for each van
• Maintenance log for each van

Advanced mobile features (for multi-units business)  

• Smart scheduling start and end location for each van
• Improved certain area for certain day for each van
• Real-time location for each van

FAQ

1. Is there any extra fee for that?

No, you don’t have to pay extra for the van settings and it applies to all levels of packages. You only need to upgrade to unlock more vans. 

2. Does it affect my business and staff if I don’t have time to set it up now?

Don’t worry if you can’t get it sorted right now. You have an option to leave it and use it in the old way, and set it up later when you’d like to try future updates. 

How to start

Step 1: Go to Settings > Mobile van on desktop or app

Step 2: Fill out the van info and assign staff to it

Step 3: Add new van and set it up if you run multi vans

Set up your mobile van

It’s important to target customers at the optimal time to drive re-engagement. That’s why we updated the rebook list and reminder so that you have tools in place to identify customers and take action!

The rebook list provides clients who need to rebook within a certain period. It’s been extended from 7 days to 30 days now. You have more time to be proactive and re-engage your customers! 

Apart from it, the reminders can be sent out at scheduled times. More than 7 days, it can now be set up to 2, 3, or even 4 weeks ahead of expected days. It helps to reactivate your inactive or overdue customers at a crucial stage. Keep track of the list and automate the win-back process! 

• Track the list in auto-reminders > rebook reminders > client need rebook in the next 30 days / lapsed clients
• Set up the reminder in settings > auto message > rebook reminders

Available both on desktop and mobile app. Check it out!

Save your time by sending agreements to your customers in groups! 

The agreement link is unique for each client, so it takes time if you’d like to let all your clients sign and send it individually. Now the agreement link variable is here for you! 

Just add it to your mass text, choose who you’d like to send it to, and click send! Clients would be able to receive the unique link, sign on their device and submit. Signed records are easily trackable in the agreement tab and automatically saved to client profiles. 

Go to message center > mass text, and attach the agreement variable to your message.

Available both on desktop and mobile app. 

Another exciting advancement for online booking!

Have your clients ever randomly selected a service that didn’t match the pet’s weight, not even for this breed, or just complained the menu was too confusing to choose from? 

Now, this could be resolved through the new service menu by breed/weight setting. Just select what breeds can be taken and/or what weight range is accepted for each service. Turn it on for online booking. All set! 

From your clients’ view when booking online, it will only show the services available for the pet breed or weight, automatically eliminating the unnecessary ones. More explicit and user-friendly!

How to set it up:

1. Set up your service menu in settings > service > pet type&breeds / weight
2. Apply it for online booking in online booking > settings > service > only show applicable service on the booking page

We’re looking forward to providing the most powerful and easy-to-use online booking tools for you and your customers. Feel free to leave a comment if you have any feedback or suggestion! 

Do you only accept pets under a certain weight? We’ve added a button to help you! You have an option to really restrict clients from submitting an online booking request if the pet weight is over the limit. 

Turn on the weight limit button and set up the notice message. Have more control of the requests you’d like to handle. 

P.S. If you’re looking for setting up restrictions on what breeds can be booked for certain services, services by breed and weight are coming soon!

Steamline your payroll All-in-one!

We’re excited to announce an amazing update that will help streamline your payroll! It could be a pain to manually calculate it. So our product team has come up with this solution for you.

Simply configure the pay type and rates for your employees, then run the payroll reports with just one click. Super easy to use and time-saving!

How to set it up:

• Step 1 - Choose commission-based or hourly-based in settings > staff
• Step 2 - Set commission or hourly rates in settings > staff
• Step 3 - Check payroll overviews and relevant bookings in report > payroll
  

See how it goes for you! Feel free to leave a comment for us if you have any feedback.