Marked an appointment Finished by accident? You can now undo check-out, confirm, and restore the appointment to its previous status so you can keep working on the visit. It works as long as the first payment hasn’t been taken.

👉 How to access

• Desktop: Appointment details → Finished status menu → Undo check-out
• Mobile app: Tap the undo icon beside Finished

⚠️ Note

• You’ll need the existing “can edit ticket” permission.
• If the invoice is charged already, undo check-out stays disabled. An UNPAID label alone doesn’t mean it’s eligible. 
• Editing billing after check-out is separate and doesn’t restore the appointment’s status.

💡 This feature requires Smarter Invoice. Not on it yet? Contact our 24/7 support chat or your account manager to enroll.

Need a one-off tax adjustment at checkout? With Smarter Invoice, you can now pick a different tax rate right in the mobile app, before the invoice locks. The change applies to that appointment only, and your shop’s tax settings stay exactly as they are.

👉 How to access

• Go to Checkout or Take payment
• Select Tax, then select a service or fee
• Choose from the tax rates your business has already created

⚠️ Note

• Staff can only choose from tax rates you’ve already set up. They can’t type a custom rate or amount. 
• Sending a Pay Online link locks tax, even if the customer hasn’t paid yet. 
• With “checkout only”, tax stays editable until the first payment.
• The adjustment applies to that appointment only without changing the shop’s tax settings.

💡 Not on Smarter Invoice yet? Contact our 24/7 support chat or your account manager to enroll.

Your team can upload photos and videos to a shared “Today’s uploads” collection, then select the pets in each photo, or assign several files at once, and add them to daily report drafts. Handlers can upload from their phones during care, and the front desk can finish and send the reports on desktop later.

👉 How to access

• Desktop: Home page → Report Card → Today’s uploads
• Team App: Today’s pets → Report Card → Today’s uploads

Anyone can upload. Staff with the “Edit ticket comments & report cards” permission can tag pets, change which reports a photo is linked to, or delete shared media.

Got a great after-video of a freshly groomed pup? You can now include videos directly in your grooming reports, without a separate message through another app. Each Before and After slot accepts one photo or one video, and you can mix them, like a before photo with an after video.

👉 How to access

• Select an appointment
• Go to grooming report → add a photo or video to the Before and After slots.

⚠️ Note

• Videos play muted, and the pet parent can turn the sound on
• Each slot holds one photo or one video

Charging extra for peak nights? Peak Dates can now be set up as a separate surcharge instead of being folded into the service price. Staff and pet parents see the base price and the peak charge as two separate things, so a package can cover the regular nights while the holiday charge stays its own line. The fee is also recorded on its own, which makes peak revenue easier to see.

👉 How to access

• This feature requires you to enroll in the new reservation experience. Contact our 24/7 support chat or your account manager to set this up.

⚠️ Note

• Existing pricing rules stay on their current Peak Date Pricing until you choose to move. One confirmation moves all your Peak Dates at once, and it can’t be undone.

The kennels have room, but two staff are out and you can’t safely care for a full house. Now you can set a booking limit for one or more services on specific dates, while your normal room and area capacity stays exactly as it is.

👉 How to access

• Go to Settings → Service → Boarding/daycare list → Manage supply → Add rule
•  Choose your services, then select Maximum pets, % of capacity (100%, 125% or 150%), or No limit.
• Set the dates the rule applies to: a date range, a weekly pattern, or a range that repeats every year

⚠️ Note

• Lowering a limit never changes existing appointments or lodging assignments. It only affects new booking decisions. 
• Already using Online Booking capacity settings? When this update becomes available for your business, your capacity settings will move from Online Booking to Supply control. Your existing percentage or No limit setting will carry over as a Capacity limit rule.
• This feature requires you to enroll in New Reservation Experience. Contact our 24/7 support chat or your account manager to set this up.

Need a room out of service for a week? You can now mark one or more lodging units unavailable for a set date range and reason, with no placeholder bookings and no deleting units. MoeGo stops offering those rooms for new online bookings and flags affected bookings for your team to review.

👉 How to access

• From Lodging view: Click the lodging room → Block → set the reason and block period

You can update a block, end it early, or cancel it. Availability returns automatically when the period ends.

⚠️ Note: 

• Existing bookings are not automatically moved or cancelled
• This feature requires you to enroll in New Reservation Experience. Contact our 24/7 support chat or your account manager to set this up.

Your team can now keep more of their work in Team App: client conversations, grooming booking requests, appointment alerts, reviews, and their own payroll. That means fewer trips back to the front-desk computer for every update.

👉 What’s new:

• Messaging: View client conversations and send text or photos from the shared Message inbox. You can also jump into the right conversation from pet or appointment details.
• Booking requests: Review, schedule, or decline supported Grooming-only online booking requests.
• Staff Calendar: Switch between the calendars you have permission to access. New appointments and blocks use the selected staff context.
• Notifications: See appointment, booking-request, review, and task notifications under Profile → Notifications.
• Reviews: Get notified when a new review comes in.
• My payroll: View your own payroll total and details for a selected date range under Profile → My payroll.

⚠️ Note:

• Staff can see reviews but can’t reply to or delete them in Team App. 
• This feature requires you to enroll in New Reservation Experience. Contact our 24/7 support chat or your account manager to set this up.

Giving a staff member access to Lodging settings used to give them Playgroup management access too. Now you can control "Access lodging settings" and "Access playgroup settings" independently, so each role only gets the access its job needs.

👉 How to access

• Go to Settings → Staff → Role permissions 
• Scroll down to Settings → Select Access Lodging settings / Access playgroup settings
• Confirm

⚠️ Note:

• The new Playgroup permission starts out matching each role's existing Lodging permission. For roles that should only manage Lodging, you'll need to turn off Playgroup access.

Open kennel, open grooming slot, but already at the most pets your facility can safely handle? Set one shared pet limit per location across Boarding, Daycare, Grooming, and Evaluation. One pet with overlapping services counts once, and different pets count separately.

👉 How to access

• Go to Settings → Business settings → Facility capacity → Maximum pets on site

Staff see which dates or times would exceed the limit and can still continue when you approve an exception. In Online Booking, unavailable dates and times are filtered out, and Boarding and Daycare clients can join the waitlist when it's enabled.

⚠️ This feature requires New Reservation Experience. Want to join? Contact your account manager or our 24/7 support chat.