At MoeGo, we believe that the key to success in the pet grooming industry is building strong relationships with clients. However, we also noticed the challenges businesses face in identifying the right clients, crafting personalized communications, and managing client data effectively. 

That's why we developed the Smart Filter for Client List, a powerful tool that allows businesses to:

• Quickly segment the client list by detailed criteria, including appointment history, pet breed, grooming frequency, locations and other customized criteria.
• Create highly targeted campaigns and personalized communications that resonate with clients and pet conditions
• Easily bulk edit client and pet databases to stay organized and save time

Say goodbye to the manual and time-consuming process of sorting through client data, and say hello to the Smart Filter for Client List. 

Try it out today and start to see your business from a brand new angle!

Introducing Marketing Campaigns, the first all-in-one marketing campaign platform designed specifically for the pet grooming industry. Turn your first-time customer into a recurring customer, reactivate customers who haven’t visited you for a while, fill time slots with only small dogs, or with multiple-pets families… Creating personalized and effective campaigns that drive growth and loyalty for your pet grooming business, all with the ease and simplicity of a few clicks. 

We believe the grooming business is a relationship-based business, where building a personal connection with customers is the key to retaining their loyalty. However, identifying the target clients from an extensive list and crafting the perfect personalized letter can be a challenging task. The process of manually filtering the client list and using expensive third-party services for email campaigns can also be complex and time-consuming, not to mention the uncertainty of the campaign's results.

With MoeGo Marketing Campaigns, the ultimate pet grooming marketing platform, you will have: 

• Beautifully-designed campaign templates to make your brand look ‘really’ good
• Easy-to-use email editor that allows you to personalize your campaign letters according to your needs.
• Built-in Smart Client Filtering system that enables you to target clients based on specific criteria such as appointment history or pet breed, creating highly effective campaigns that connect with your audience.
• Built-in report metrics that evaluate the success of your campaigns, providing valuable insights to improve your marketing efforts.

Take advantage of MoeGo's Marketing Campaigns feature today and start creating personalized and effective campaigns that drive growth and loyalty for your pet grooming business. Try it now and see the results for yourself :)

Try Your First Campaign

We're thrilled to introduce the new and improved Digital Storefront – the redesigned MoeGo Online Booking Landing Page! 

Our dedicated team has been working hard to improve every detail of your business’s digital storefront creating an engaging and appealing landing page that will make your business stand out and attract more customers. Get ready for the remarkable change!

More features to present your business in the best way
- Show off your grooming skills with the before and after showcase
-  Display all of your business's available amenities and pay options
-  Communicate accurate business hours every day of the week

Easier to setup and more powerful integrations:  
- QR Code Generator to create branded QR Code for easy access to your landing page
-  Integrate Google Analytics to view traffic to your page 

Check it out here!

To set up, go to your desktop MoeGo account and go to Online Booking Settings

New feature Our Online booking has already proven to elevate the customer experience but the newest update of Online Booking 3.0 will take it to another level with:

• An even better client booking experience for your customers with a mobile-first design perspective
• Groomer protection with booking limits per day by weight and by breed/size
• Increased revenue with upselling of additional services

Learn more!

newWe have some exciting news! Now with Smart TIp appearance settings, you have another great way to impress your customers and boost your tip revenue. 🥰

Apart from changing suggested tip rates and highlighted options, the tip screen is fully customizable with its own header text, theme, and color code. A good way to present your brand style. Time to show your creativity and enjoy the holiday vibe with Christmas Theme! 🎄🎄🎄🎅

👉 If you already have MoeGo Pay

Go to card processing > MoeGo Pay > Payment preference > tip setting > appearance

👉 If you haven't set up MoeGo Pay

Let's check out how to get started with MoeGo Pay

We’re thrilled to introduce MoeGo Prepayment! It’s been requested a lot, and it’s finally here. 🎉

What is MoeGo Prepayment

MoeGo Prepayment allows you to require your clients to prepay for their appointments upon booking. It will drastically help you:

• Secure revenue upon booking 
• Reduce stress from no-shows
• Checkout faster

Add this to MoeGo’s 3-series reminders and digital agreements, you won’t have to ever miss out on revenue unnecessarily again! 🥳

How to set it up

• Go to Online booking > Settings > Payment > Prepayment/Deposit
• Customize the option that best fits your needs

We have some awesome news! Our Smart Tip has now been officially launched!  🚀

What is Smart Tip

It enables you to customize 3 default tipping options and highlight the preferred one on the customer end. What makes it SMART is that tipping options can change with ticket prices. Present tip by percentage for higher ticket prices, and by fixed amount for lower ones, or use your own creativity there! 

• Customize tips by rate or amount
• Customize preferred rate or amount
• Customize 2 sets of tips rate with a threshold

Estimated 20% increase of your regular tips revenue 😄

How to set it up

Go to card processing > MoeGo Pay > payment preference > tip settings. Available both on desktop and app. 

Read more on set up guide https://wiki.moego.pet/smart-tip/

 Set Up Now

• The new highest-tiered plan has been renamed to Ultimate (previously named Elite) to eliminate confusion with the current Business Elite plan (soon to be grandfathered).
• The Review Booster feature has been moved to the new Growth plans (previously was in the new Ultimate plans).
• We will be adding the ability to save a backup card to your account so that you can protect your grandfather status and prevent business disruption. We will provide an update once this is ready. In the meantime, please make sure your primary card is in good standing.

We hope you and your customers have the best communication experience using MoeGo. Here are a couple of things we've done recently to make it more streamlined, automated, and effortless.

Automate appointment confirmation flow 🤖

Being able to send multiple reminders and let clients self-confirm appointments streamlines the workflow. Now we’ve made the whole flow more automated and stressless, with a follow-up template when clients reply Y or N to the appointment reminder. Set your template in settings > auto message > when appt is confirmed/cancelled by client.  

Set a working time for auto reply ⏰

Auto reply takes care of your customers and lets them self-help when you work around the clock. Now it has become more flexible with customized start and end times. Be on top of your customers' messages yourself during your working hours, and let the auto reply take over after hours. Set date and time in settings > auto message > auto reply.

Receive notifications when clients cancel appointments 🔔

You might allow clients to cancel appointments by an N reply to the reminder. We wouldn’t like cancellations to happen too often but if it does, we want to keep track of it and be well informed. Now there’ll be push notifications when appointments are cancelled by clients. Never miss anything important!

More on the way! Let us know your thoughts. 🚀