🚗 📅 We are excited to announce the Display Driving Distance on MoeGo’s Desktop! You can now see the estimated driving time and distance between appointments on MoeGo’s Desktop, making your scheduling and shift management a breeze. 

Easily open your calendar view and turn on the “Display Driving Distance and Time” toggle from the top right corner. Learn more about this feature here.

We are excited to announce the highly-requested Discount Code feature! Easily create, manage, and apply discounts in just a few clicks! 🎁✨

What we offer

✨Customized Discount Rules: Gain full control over your discount codes by setting rules on applicable services, client eligibility, and order values. 

✨Discount List Management: Efficiently activate, duplicate, or archive your discount codes in the Discount List. 

✨ Online Booking Availability: Enable discounts in Online Booking effortlessly and engage with your digital customers. The limitations you set could also be applied to online bookings.

On the Desktop, navigate to Marketing > Discounts to get started.

On the Mobile App, go to Appointment details > Take Payments > Add Discount

Learn more here and create a discount code today!

Introducing Grooming Report: a digital interactive report card designed to revolutionize the way you interact with your customers and take every aspect of the personalized customer journey to new heights. 

What you can access to show your dedication and earn EVERY credit you deserve:

• Before vs. after showcase:  enable customers to witness the transformative power of your services
• Service detail & notes: keep pet parents informed about the services provided and products used during the grooming session, fostering transparency and confidence in their pet's care.
• Mood & Behavior: track, understand, and communicate the pet's emotions, preferences, triggers, and overall grooming experience.
• Pet condition checks: document and communicate any changes or concerns regarding a pet's well-being
• View next appointment/book again: offers a streamlined rebooking process to promote customer loyalty
• Review booster: actively encouraging customers to leave reviews at the golden moment to grow your online reputation and attract new clients.

To ensure every unique effort receives the recognition it deserves, we made sure that the innovative tool could be crafted to your needs:

• Accessible for businesses and consumers anywhere, anytime - with a simple link, via SMS, e-mail, or local App, share the report any way you like. 
• Fully customizable- customize what you want to share about the service and set the theme color. Tailor the report in any way that suits your business the best.

Pioneer your grooming services to the next level with a new standard! Elevate customer experiences and showcase your expertise to boost your business today!

Check it out now

We are thrilled to introduce the new Multi-staff per Service mode. You can now assign multiple staff members to work on the same service, and MoeGo will automatically handle availability updates and compensation splitting for you.

It’s a fairly common practice for a full groom to be completed by a bather and groomer or to have large dogs handled by multiple staff at the same time. However, having to manually calculate the compensation for each staff, each time, and managing schedules for staff that collaborate on the same pet has always been a headache. Now, with the help of MoeGo’s multi-staff per service mode, you can enjoy a hassle-free experience by simply selecting staff and specifying their contribution to the service, and MoeGo creates block availability for each staff correspondingly in their calendar, split their tips, and calculate their commission for you.

Perfect for medium to large salons and other grooming businesses that operate in a highly streamlined fashion and rely heavily on collaboration for almost every pet you service.

What we offer：

• Split one service into different tasks. When the service requires the collaboration of staff, you can simply enter the multi-staff mode and break down the service into different tasks for multiple staff. 
• Set the same or different start times for their tasks. We understand this may vary among services and pets, so you can choose ‘work in sequence' or 'work together’ mode to reflect the task duration accurately on the staff calendar. 
• Calculate the commissions and tips based on the price ratio of tasks. This automates a fair and easy split and is visible on the invoice. No need to go

Enhance collaboration, optimize teamwork, and streamline operations with MoeGo's Multi-staff per Service feature. We're here to take care of the complexities, so you can focus on delivering outstanding service to your furry clients! Cheers to a more efficient and collaborative grooming experience!😄

Check it out now

We are thrilled to introduce our new Abandoned Booking for Online Booking, designed to help you reconnect with potential clients who couldn't complete an online booking and facilitate the recovery of these bookings!

For the customers who visited your booking site but failed to submit booking requests for different reasons, now you can recover them at your fingertips. You can easily assist with their booking via call or message with their pre-filled info, directly schedule appointments for them, regularly track your recovery performance, identify trends and optimize strategies to enhance booking recovery over time. 

It's great for businesses that are actively growing their client base without wasting marketing spending.

What the new feature offers:

• The intuitive dashboard simplifies tracking site traffic and potential revenue, enabling you to effortlessly monitor business performance and growth opportunities.
• Providing insights into the exact stages where clients abandon the process. By retrieving vital contact details, addresses, pet information, and more, you can customize your recovery strategies to suit each client's needs.
• Effortlessly transform prospects into clients via direct calls, personalized messages, or targeted campaign emails, bolstering your customer base and driving growth.
• Maintain a clear overview of your recovered bookings and consistently evaluate performance, refining your strategy for continuous improvement and optimal results.

Embrace the Abandoned Booking. Transform abandoned bookings into your revenue advantage and leverage valuable lead information to expand your client base. Turn your lost opportunities into your next success story today! 🚀

Check it out now

At MoeGo, we believe that the key to success in the pet grooming industry is building strong relationships with clients. However, we also noticed the challenges businesses face in identifying the right clients, crafting personalized communications, and managing client data effectively. 

That's why we developed the Smart Filter for Client List, a powerful tool that allows businesses to:

• Quickly segment the client list by detailed criteria, including appointment history, pet breed, grooming frequency, locations and other customized criteria.
• Create highly targeted campaigns and personalized communications that resonate with clients and pet conditions
• Easily bulk edit client and pet databases to stay organized and save time

Say goodbye to the manual and time-consuming process of sorting through client data, and say hello to the Smart Filter for Client List. 

Try it out today and start to see your business from a brand new angle!

Introducing Marketing Campaigns, the first all-in-one marketing campaign platform designed specifically for the pet grooming industry. Turn your first-time customer into a recurring customer, reactivate customers who haven’t visited you for a while, fill time slots with only small dogs, or with multiple-pets families… Creating personalized and effective campaigns that drive growth and loyalty for your pet grooming business, all with the ease and simplicity of a few clicks. 

We believe the grooming business is a relationship-based business, where building a personal connection with customers is the key to retaining their loyalty. However, identifying the target clients from an extensive list and crafting the perfect personalized letter can be a challenging task. The process of manually filtering the client list and using expensive third-party services for email campaigns can also be complex and time-consuming, not to mention the uncertainty of the campaign's results.

With MoeGo Marketing Campaigns, the ultimate pet grooming marketing platform, you will have: 

• Beautifully-designed campaign templates to make your brand look ‘really’ good
• Easy-to-use email editor that allows you to personalize your campaign letters according to your needs.
• Built-in Smart Client Filtering system that enables you to target clients based on specific criteria such as appointment history or pet breed, creating highly effective campaigns that connect with your audience.
• Built-in report metrics that evaluate the success of your campaigns, providing valuable insights to improve your marketing efforts.

Take advantage of MoeGo's Marketing Campaigns feature today and start creating personalized and effective campaigns that drive growth and loyalty for your pet grooming business. Try it now and see the results for yourself :)

Try Your First Campaign

newWe have some exciting news! Now with Smart TIp appearance settings, you have another great way to impress your customers and boost your tip revenue. 🥰

Apart from changing suggested tip rates and highlighted options, the tip screen is fully customizable with its own header text, theme, and color code. A good way to present your brand style. Time to show your creativity and enjoy the holiday vibe with Christmas Theme! 🎄🎄🎄🎅

👉 If you already have MoeGo Pay

Go to card processing > MoeGo Pay > Payment preference > tip setting > appearance

👉 If you haven't set up MoeGo Pay

Let's check out how to get started with MoeGo Pay

We’re thrilled to introduce MoeGo Prepayment! It’s been requested a lot, and it’s finally here. 🎉

What is MoeGo Prepayment

MoeGo Prepayment allows you to require your clients to prepay for their appointments upon booking. It will drastically help you:

• Secure revenue upon booking 
• Reduce stress from no-shows
• Checkout faster

Add this to MoeGo’s 3-series reminders and digital agreements, you won’t have to ever miss out on revenue unnecessarily again! 🥳

How to set it up

• Go to Online booking > Settings > Payment > Prepayment/Deposit
• Customize the option that best fits your needs

We have some awesome news! Our Smart Tip has now been officially launched!  🚀

What is Smart Tip

It enables you to customize 3 default tipping options and highlight the preferred one on the customer end. What makes it SMART is that tipping options can change with ticket prices. Present tip by percentage for higher ticket prices, and by fixed amount for lower ones, or use your own creativity there! 

• Customize tips by rate or amount
• Customize preferred rate or amount
• Customize 2 sets of tips rate with a threshold

Estimated 20% increase of your regular tips revenue 😄

How to set it up

Go to card processing > MoeGo Pay > payment preference > tip settings. Available both on desktop and app. 

Read more on set up guide https://wiki.moego.pet/smart-tip/

 Set Up Now