Facility Note Board gives your team a shared place on Web to post operational updates, so the next shift knows exactly where to look, with no notebook or sticky note to track down.

👉 How to access

• Go to Home → Note board
• Authorized staff create and review notes shared within the facility

• Managers can pin or unpin important notes to keep them prominent

  • Managers would need access to create/edit/pin notes: Go to Settings > Staff > Role permissions > Manage note board

⚠️ Note

• Notes are shared within the same facility. Company-wide broadcasting is not included

A pet's first evaluation is often when the parent decides, "Is this the right place for my dog?" You can now generate and send a report card for Evaluation appointments, so you don't need separate photos and messages to follow up. Show the care behind the visit, starting with the very first one.

👉 How to access

• Go to Settings → Report card → Evaluation → Set up Evaluation report card template
• Go to Evaluation appointment → Send Evaluation report 

Recurring facility routines such as opening, closing, sanitation, and shift handoffs now live inside MoeGo instead of on a clipboard or whiteboard. 

Every completion (or reversal) is automatically attributed to who did it and when, giving you a real audit trail for the work that used to disappear the moment the shift ended.

👉 How it works:

• From Home, select Tasks
• Switch from Pet Tasks to Daily Checklist
• Managers configure checklist items per location; staff view today's items and check them off as completed
• Every completion or reversal is automatically attributed to the staff member and timestamped

Note: No per-employee assignment on checklist items, and no one-time dated tasks. This is for recurring routines only.

This feature is available for ultimate plan users only.

Playgroup gives your team one place to organize daycare groups, assign dogs before they arrive, and monitor capacity and vaccine compliance, all from your calendar.

Instead of relying on whiteboards or memory, your team can confidently place every dog into the right group based on evaluations and daily operations.What you can do

• Create playgroups with custom names, colors, and daily capacity
• Assign dogs ahead of time from evaluations or pet profiles
• Automatically place dogs into their assigned group when daycare appointments are booked
• Batch assign arriving pets without opening individual profiles
• Monitor group capacity, vaccine status, and who's currently in-house
• Drag and drop dogs between groups in Day View
• Print daily group lists for handlers

👉 How to access

• Go to Calendar → Playgroups

Assigned staff members can now receive a push notification when the front desk marks their appointment as checked in.

The notification includes the client name, pet name, service type, and check-in time. Tapping it opens the appointment directly in the MoeGo app.

👉 How to access:

• Go to Staff Profile > Notification Settings
• Turn on check-in push notifications
• Make sure system notifications for the MoeGo App are enabled on the device

Note: This feature is for salon business only.

You can now allow pet parents to submit cancel and reschedule requests directly through the client portal. Businesses stay in control with flexible policy settings that determine when requests are automatically processed and when staff approval is required.

What’s included:

• New dedicated settings page: Online Booking > Settings > Cancel & Reschedule

• Businesses can choose how cancel & reschedule requests are handled:

  • Don’t allow self-serve changes
  • Always allow changes before check-in
  • Allow changes based on custom rules (example: free changes up to 72 hours before check-in)
• Requests outside your restricted window can be processed automatically
• Requests inside your restricted window can be submitted for staff approval
• Staff can review requests directly from notifications

👉 How it works:

• Businesses configure cancel & reschedule policies
• Pet parents submit requests through the client portal
• Staff review and approve/dismiss requests when needed

Pet parents can now find the most relevant groomers faster during online booking. Instead of sorting groomers alphabetically, the system now prioritizes familiar and available groomers first.

👉 How it works: Groomers are now sorted using the following priority order:

• Preferred groomer (from pet profile), available within 3 days
• Last appointment groomer, available within 3 days
• Other groomers available within 3 days
• Groomers available beyond 3 days

Clients will also see:

• “Preferred” labels for preferred groomers in pet profiles
• “Last time” labels for the groomer who handled the pet’s previous appointment

Starting May 20, 2026, we’ll begin automatically upgrading Boarding & Daycare businesses to Smarter Invoice.

✨ Get clearer payment tracking, simpler estimates & deposits, bulk payment feature, and more accurate invoicing — at no extra cost.

👉 See the difference

Before your upgrade:

• We’ll email you your scheduled upgrade date
• You can choose to upgrade earlier
• Or stay on your current invoice workflow for now

👉 Manage Your Upgrade

If you change your mind or have questions at any time, reach out to our 24/7 Customer Support team!

Find availability faster when scheduling. The date picker now shows which days have open slots, so you can fetch the next available slot without clicking day by day.

Color indicators on each date:

• 🟢 Green: slots available
• 🟡 Yellow: limited availability
• ⚫ Gray: fully booked or blocked

Plus, use the “Next Available Date” shortcut to jump to the next open day in one click.

👉 How to access:

• Go to Calendar → Create or edit an appointment
• Open the date picker
• Look for color indicators or click “Next Available Date”

Note: 

• This feature is available for By Slot mode only (not supported in By Time mode).
• For multi-pet or multi-service bookings, availability is currently based on the first service only.

You can now manage what information your team must fill out when adding clients and leads on the business side, so that every profile created by your staff is complete and consistent with your business needs.

What you can do:

• Choose which existing fields are required
• For ultimate plan users, add your own custom fields if needed

Where it applies:

• Add new client
• Add new lead
• Client and lead profiles

👉 How to access it: Settings > Customers & pets > Fields Management. Mark Preset Fields as Required/Optional. Ultimate Plan can add Custom Fields.

➡️ Learn more and get a step-by-step guide at our wiki.

Note: Field Management applies when staff create profiles manually. This does not change your Online Booking or client-facing forms. All field management setup is currently available on the web only (mobile availability coming soon).