We’ve launched the new MoeGo Feature Request Portal — a dedicated place to share product feedback and feature ideas with our team.

🪄 What you can do

• Submit feature requests
• See what other users are asking for
• Vote on ideas that matters to you
• Follow status updates from our team

Whether it’s a small workflow improvement or a bigger product idea, the Feature Request Portal gives you a better way to share feedback and support ideas that matter to your business.

👉Go to: Help Center → Feature Requests Portal or access the portal directly here.

Thank you for helping us build MoeGo together 🧡

Inspired by our MoeGo Community, we’re thrilled to introduce the next-gen Boarding & Daycare solution, designed to bring the same ease and efficiency you’ve come to love in grooming to boarding and daycare services. Whether you’re managing grooming, boarding, daycare, or all of the above, we’re always here to support you in every aspect of your business.

Our all-in-one platform is powered by a unique infrastructure that seamlessly integrates all your service offerings. Here are a few features that we are really excited about: 

• Redefined pet care experience with branded app
• Personalized service based on a 360° view of the pets
• Multi-channel marketing automation
• Real-time data-driven insights

👉 Want to learn more? Click here to connect with one of our team members!

Our journey began with a vision: to create tools that empower pet businesses to reach their full potential. The booking fee was introduced specifically for online bookings, where presale risks are involved due to payments being processed before services are fulfilled.

Along the way, we heard your feedback. Many of you wanted to take advantage of features like prepayment, deposit, and pre-auth through online booking, but the booking fees added extra costs that could be challenging for our community. That was never our goal. With this in mind, we’ve decided to take on the cost ourselves and remove booking fees entirely, making MoeGo online booking more accessible for everyone.

Why are we doing this?

Because your success drives us! Every online booking appointment you book will go directly toward growing your business, so that you can focus on doing what you love and thriving without any extra costs.

What does this mean for you?

Effective immediately, no more booking fees for prepayment, deposit, or pre-auth features in online booking. We hope you could take full advantage of these features as the holiday season approaches. Thank you so much for your continued love and support. 🧡

Together, we’re building the future of pet care.

• The new highest-tiered plan has been renamed to Ultimate (previously named Elite) to eliminate confusion with the current Business Elite plan (soon to be grandfathered).
• The Review Booster feature has been moved to the new Growth plans (previously was in the new Ultimate plans).
• We will be adding the ability to save a backup card to your account so that you can protect your grandfather status and prevent business disruption. We will provide an update once this is ready. In the meantime, please make sure your primary card is in good standing.