We have some awesome news! Our Smart Tip has now been officially launched!  🚀

What is Smart Tip

It enables you to customize 3 default tipping options and highlight the preferred one on the customer end. What makes it SMART is that tipping options can change with ticket prices. Present tip by percentage for higher ticket prices, and by fixed amount for lower ones, or use your own creativity there! 

• Customize tips by rate or amount
• Customize preferred rate or amount
• Customize 2 sets of tips rate with a threshold

Estimated 20% increase of your regular tips revenue 😄

How to set it up

Go to card processing > MoeGo Pay > payment preference > tip settings. Available both on desktop and app. 

Read more on set up guide https://wiki.moego.pet/smart-tip/

 Set Up Now

• The new highest-tiered plan has been renamed to Ultimate (previously named Elite) to eliminate confusion with the current Business Elite plan (soon to be grandfathered).
• The Review Booster feature has been moved to the new Growth plans (previously was in the new Ultimate plans).
• We will be adding the ability to save a backup card to your account so that you can protect your grandfather status and prevent business disruption. We will provide an update once this is ready. In the meantime, please make sure your primary card is in good standing.

We hope you and your customers have the best communication experience using MoeGo. Here are a couple of things we've done recently to make it more streamlined, automated, and effortless.

Automate appointment confirmation flow 🤖

Being able to send multiple reminders and let clients self-confirm appointments streamlines the workflow. Now we’ve made the whole flow more automated and stressless, with a follow-up template when clients reply Y or N to the appointment reminder. Set your template in settings > auto message > when appt is confirmed/cancelled by client.  

Set a working time for auto reply ⏰

Auto reply takes care of your customers and lets them self-help when you work around the clock. Now it has become more flexible with customized start and end times. Be on top of your customers' messages yourself during your working hours, and let the auto reply take over after hours. Set date and time in settings > auto message > auto reply.

Receive notifications when clients cancel appointments 🔔

You might allow clients to cancel appointments by an N reply to the reminder. We wouldn’t like cancellations to happen too often but if it does, we want to keep track of it and be well informed. Now there’ll be push notifications when appointments are cancelled by clients. Never miss anything important!

More on the way! Let us know your thoughts. 🚀

Our team has been working on designing seamless payment integration for a while, and now, after a great deal of time and effort, we have brought this thrilling advancement to you!

We know you might be bothered about the processing fees for card or online transactions. Now, with payment preference settings, it’s effortless to automatically calculate the processing fees and let clients pay them. More payments, more savings!

How does it help

• Configure the percentage and flat amount with or without cards present in advance
• Automatically calculated for each transaction based on the set rates
• Customize the line item name on the invoice to best fit your needs

How to set it up

• Go to card processing > Stripe integration > payment preference > credit card processing fee

Let us know your thoughts! ❤️

We’re pleased to announce that the following features and enhancements are available! 💡

Set Certain Area Certain day for smart scheduling 🏘
 
Certain area for certain day is of great help to minimize driving distance and let you focus on important tasks. It works great for online booking, so we’ve made it also available for manual bookings with smart scheduling! Once turned on, the slots will be recommended only when it’s within your service area for the day. Optimize your days from now!

Merge pets through intake form submissions 📄 

Intake form helps you easily collect and update client info. Many businesses use it to update pet info or collect card details for existing clients. Now, newly-added info from submissions will be highlighted for you to review and merged seamlessly with existing clients' and pets' profiles! 

Extend how far your clients can book to 1 year 🗓

To help you manage your schedule and plan everything ahead, we’ve extended how far your clients can book from 180 days to 1 year. Let your recurring clients book online with you in advance and have everything in control!

Added new tag of clients on tickets 🏷

Now new clients can be easily recognized and taken good care of by the ‘new' tag on tickets. Check out who’s new on the daily or weekly view of the calendar! 

Added thousands separator for the price format 🔢

Reading numbers has become quicker and easier with thousands separator. The prices on the tickets, invoices, and reports are displayed in the new format. 

Let us know your thoughts! 🚀 

We’re pleased to announce that the following features and enhancements are now available! 💡

Use mass text with embedded chat widgets 💬

Mass text is becoming more powerful with the embedded widget. Now you can message a list of pre-booked clients their upcoming appointment list. If they don’t have an upcoming appointment, share a link for them to request an appointment.

Require specific vaccine documents before bookings 📑

Require paper proof of vaccines more easily! Check specific types of vaccines on the booking question list and make them mandatory, before customers submit a booking or become part of your clientele. Available for both the online booking and intake forms.

Choose miles or kilometers as the unit of distance 🚐

Added option for the unit of distance now! Default it as kilometers or miles to your preference. Easier to use when assessing the driving distance. Switch in settings > business > business settings.

Access Leaderboard anytime, anywhere on your mobile devices 📈

Leaderboard is now available on the mobile app in the report section. To recap, it’s a management reporting tool to help you clearly understand your business performance, empower everyone in your team, and ultimately generate more revenue. Check out your booking capacity for this month!

Stay tuned for the big news! 🚀 

Let Smart Schedule take care of your bookings!

Smart Schedule works as the best assistant when looking for available slots with minimal driving and no conflict. Now it’s even smarter with the Client Preference settings. 

The system will factor in the preferred “day of the week“ and “time of the day“ set for the client, then automatically work out the available slots. Provide your customers with five-star experiences and reduce back-and-forth communication. 

P.s. The client preference is also available for Smart Schedule for Repeat Appointments. Set up a recurring schedule easily and efficiently! 

Introducing the MoeGo referral program

It has been 5 years since we started, and our vision has been to build the best software and uplift the pet industry. We’re proud to say that MoeGo has served more than 9,000 pet professionals, thanks to our valuable customers' word-of-mouth recommendations to friends and communities. Until today, we continue to see MoeGo being mentioned and highly promoted in all grooming communities.

We take pride in the software we ship, and even greater pride in our customers' success when you use our product. To appreciate your support along the way and empower more professionals in the industry, we’re excited to announce our Referral Program is initiated today!

How to refer a friend?

• Update your mobile app to the latest version
• Go to Menu > Referral > Earn rewards now
• Share your unique referral code with your friends

Invite your friends, and let’s meet in the MoeGo family! 🐱 🐶 ❤️

Monitor, understand and improve your business operations!

What is Leaderboard?

Introducing Leaderboard, a new way to assess your team achievements and find room for improvement!

It’s a management reporting tool that visualizes your business operations. Business data are just figures unless it’s deeply analyzed and understood. With Leaderboard, you’ll have a clearer understanding of your business performance, empower everyone in your team, and ultimately, generates more revenue! 

How does it help?

• Motivate your team with data-driven insights

Team management is not easy as business scales. Set inspirational goals for sales, number of tickets, and review team performance regularly. Leverage the power of data and everyone in your business, leading to sustainable growth. 

• Monitor your business data efficiently

Business data are just figures unless it’s deeply analyzed and understood. With Leaderboard, you can set your goals and periodically review how well it’s achieved. Indicators are carefully selected and perfectly tailored to pet businesses, including booking capacity, top pet services, and more!

Unlock Leaderboard Now