11 months ago

"MoeGo phone number" auto call response

Forward the call from MoeGo number to your business line!

If you have experienced "Customers called the MoeGo number but no one replied", then you don't need to worry about that anymore!

"MoeGo phone number" auto call response can either forward the call to your business line, or set up an auto-reply message to let your customer know what to expect.

Tips: Make sure to include your online booking or intake form link, so your customer can self-help!

Available on MoeGo mobile app:
Setting > MoeGo Phone Number

11 months ago

MoeGo Smart Schedule for Repeat Appointment

Introducing MoeGo Smart Schedule for Repeat Appointment. A revolutionary way to book your recurring clients.

Booking recurring clients now can be faster and easier than ever before. With MoeGo Smart Schedule for Repeat Appointment, with just 1 click, you can have all future recurring appointments set in a place with no conflict, and even better, with minimum driving distance considered.

Setting up recurring appointments for regular clients can be very complicated, especially for mobile groomers, the 2 weekers, 4 weekers, 6 weekers, they overlap on future dates.

With the traditional repeat setting, it creates all future appointments on the same date and time. You have to manually fix the conflicts, and not even to mention, for mobile groomers, you have to reroute to ensure you are not driving all over the place. It’s extremely complicated, time-consuming, and stressful.

MoeGo Smart Schedule for Repeat Appointment helps you auto-select the closest available date to avoid conflict with minimal driving.

Here is how it works:

Select client frequency “2 weeks”
Set up # of repeats
Set up “closest available date” (how flexible your clients can be)

Woohoo! All appointments are magically placed in the right time slots without conflict and with minimal driving distance.

Use cases

If most of your regulars are flexible as long as they stay on the right frequency, MoeGo Smart Schedule for Repeat Appointments will be your best help!

What they say

“This is amazing. What we do currently is we book clients out for the year, and every week we have to route each week before notifications go out. This is amazing and so much better, my employees will be so happy!”

“It was a pain having to go on a schedule each conflicted appointment manually with my last software.”

“Most of my regulars are flexible. Having repeat appointments on the same day and time complicates things. This feature would be AMAZING and would make things so much easier. They don’t care what day I come. They care about the frequency.”

FAQ

1. Is this feature for mobile grooming and grooming salon?

Yes! For mobile grooming, it helps you avoid conflict and consider the minimum driving distance.

For salon scheduling, it helps you auto avoid conflict.

2. Can I change the time if I don’t prefer the suggested result?

Sure! On the result page, you can click on every appointment to view them on the calendar (and map view). You can manually move them if needed. You can preview all appointments before creating them.

3. What does “closest available date” mean?

It means how flexible your clients can be. For 4 weekers on Wednesday, as long as it’s the same frequency, the date of the week can be Tuesday or Thursday depending on your existing appointments.

4. I see “conflict” on the result page, is it not working?

If you see “conflict” on the result page, it means there is no available slot within the “closest available dates”, you can go to the previous screen to increase the flexible days.

11 months ago

Quick check out for unpaid appointments

Quick check out for the unpaid appointments in just a few seconds!

Easy access to the list in the notification center now.

Check it out and go save you some time!

11 months ago

Collect vaccine document with Intake Form and Online Booking

Prefer to get vaccine paper proof from your customers?

Uploading the vaccine doc from the intake form/online booking is available now!

No more back and forth communication with the customers. Plus it will automatically save to the pet profile

Go and check it out here:
Intake form > Setting > Vaccine
Online booking > Setting > Online booking question

11 months ago

Price increase can get much easier

The price increase can get much easier!
Now you can 1-click to apply the new price to all of your upcoming appointments! (Without having to change one by one)

Set up: setting > services > apply to

Available on both the desktop and mobile app.

a year ago

🎉 A New Day with the New MoeGo2.0

👋 Dear MoeGoers,

This is the product team at MoeGo. We are so excited to welcome and see you in MoeGo 2.0. Changing was not an easy move. All of this requires courage and new ways of thinking. So we are here to celebrate your achievements.

We brought in changes for the pet industry since we created MoeGo. Digital transformation has been an urgent conversation of our time. 5 years ago, we unexpectedly found that the pet grooming community was absent in the advance of technology. While companies like Google, Amazon, and Uber made the leap in services and experiences for human beings, the pet industry stood still. So we created MoeGo, leveraging technologies to empower pet professionals. So everyone can live their “pet life” easier and more joyful. And you, MoeGoers, were the pioneers who were bold enough to join us and make the change together. With MoeGo 2.0, we stepped closer to what we wanted to achieve.

We will still bring new changes that serve you better. Improving constantly and involving the community are core to who we are. If you think something is not good enough, let us know and we will come up with something better for you. Your success is at the heart of MoeGo’s success. We are fully committed to building a better future for you, for us, and for all lives.

This is the new day with the new MoeGo. 🎉

Send with ❤ from the ☀ California.