To lay the foundation for seamless mobile van management, we’ve brought another exciting update to you! With the new mobile van setting and more upcoming updates, it will eventually enable you: 

1. Manage and keep track of mobile van including maintenance, log, and expense
2. Keep track of mileage for each van 
3. Real-time location for each van

What’s available at the moment 

Mobile van settings

• It lists all the details of your mobile van, including Make and Model, License plate, date in service, image, and any other notes that you’d like to record. Keep track of the van info simply through your software!

Mobile van assignments

• It shows who’s on duty for which van. Manage trips of your groomers easily by assigning them to the right vehicles.

What’s upcoming

Insightful report 

• Mileage tracking for each van
• Maintenance log for each van

Advanced mobile features (for multi-units business)  

• Smart scheduling start and end location for each van
• Improved certain area for certain day for each van
• Real-time location for each van

FAQ

1. Is there any extra fee for that?

No, you don’t have to pay extra for the van settings and it applies to all levels of packages. You only need to upgrade to unlock more vans. 

2. Does it affect my business and staff if I don’t have time to set it up now?

Don’t worry if you can’t get it sorted right now. You have an option to leave it and use it in the old way, and set it up later when you’d like to try future updates. 

How to start

Step 1: Go to Settings > Mobile van on desktop or app

Step 2: Fill out the van info and assign staff to it

Step 3: Add new van and set it up if you run multi vans

Set up your mobile van

It’s important to target customers at the optimal time to drive re-engagement. That’s why we updated the rebook list and reminder so that you have tools in place to identify customers and take action!

The rebook list provides clients who need to rebook within a certain period. It’s been extended from 7 days to 30 days now. You have more time to be proactive and re-engage your customers! 

Apart from it, the reminders can be sent out at scheduled times. More than 7 days, it can now be set up to 2, 3, or even 4 weeks ahead of expected days. It helps to reactivate your inactive or overdue customers at a crucial stage. Keep track of the list and automate the win-back process! 

• Track the list in auto-reminders > rebook reminders > client need rebook in the next 30 days / lapsed clients
• Set up the reminder in settings > auto message > rebook reminders

Available both on desktop and mobile app. Check it out!

Save your time by sending agreements to your customers in groups! 

The agreement link is unique for each client, so it takes time if you’d like to let all your clients sign and send it individually. Now the agreement link variable is here for you! 

Just add it to your mass text, choose who you’d like to send it to, and click send! Clients would be able to receive the unique link, sign on their device and submit. Signed records are easily trackable in the agreement tab and automatically saved to client profiles. 

Go to message center > mass text, and attach the agreement variable to your message.

Available both on desktop and mobile app. 

Another exciting advancement for online booking!

Have your clients ever randomly selected a service that didn’t match the pet’s weight, not even for this breed, or just complained the menu was too confusing to choose from? 

Now, this could be resolved through the new service menu by breed/weight setting. Just select what breeds can be taken and/or what weight range is accepted for each service. Turn it on for online booking. All set! 

From your clients’ view when booking online, it will only show the services available for the pet breed or weight, automatically eliminating the unnecessary ones. More explicit and user-friendly!

How to set it up:

1. Set up your service menu in settings > service > pet type&breeds / weight
2. Apply it for online booking in online booking > settings > service > only show applicable service on the booking page

We’re looking forward to providing the most powerful and easy-to-use online booking tools for you and your customers. Feel free to leave a comment if you have any feedback or suggestion! 

Do you only accept pets under a certain weight? We’ve added a button to help you! You have an option to really restrict clients from submitting an online booking request if the pet weight is over the limit. 

Turn on the weight limit button and set up the notice message. Have more control of the requests you’d like to handle. 

P.S. If you’re looking for setting up restrictions on what breeds can be booked for certain services, services by breed and weight are coming soon!

Steamline your payroll All-in-one!

We’re excited to announce an amazing update that will help streamline your payroll! It could be a pain to manually calculate it. So our product team has come up with this solution for you.

Simply configure the pay type and rates for your employees, then run the payroll reports with just one click. Super easy to use and time-saving!

How to set it up:

• Step 1 - Choose commission-based or hourly-based in settings > staff
• Step 2 - Set commission or hourly rates in settings > staff
• Step 3 - Check payroll overviews and relevant bookings in report > payroll
  

See how it goes for you! Feel free to leave a comment for us if you have any feedback. 

2 new types of availability setting for Online booking to adapt your different scenarios. 

We learned to book online is an inevitable trend, but the way you book your customer at your salon is unique, you may have 10 dogs drop at 9 am, and then 10 dogs drop at 1 pm, or do not allow customers to select specific times so you have more control. The existing booking solution doesn’t allow double bookings, which would work for some businesses, but not all of them.

So we built “book by slot” and “option to disable select time” on top of our online booking feature, now you can customize MoeGo to the way you run your business, and get your business online without worrying out of control.

New option 1: Book by slot

You will be able to set how many pets can be accepted at the same time. Different customers can choose the slot repeatedly up to the limit you set. They can now drop off in groups!

New option 2: Disable select time

You can have full control of your customers’ bookings. Customers will submit a request without having to choose an exact date and time.

You can set up either your time slots or pick the date and time for your customers all by yourself in Online Booking now.

Go to:

Online Booking > Setting > Available time > Available type

Check it out on the web version!

Forward the call from MoeGo number to your business line!

If you have experienced "Customers called the MoeGo number but no one replied", then you don't need to worry about that anymore! 

Introducing MoeGo Smart Schedule for Repeat Appointment. A revolutionary way to book your recurring clients.

Booking recurring clients now can be faster and easier than ever before. With MoeGo Smart Schedule for Repeat Appointment, with just 1 click, you can have all future recurring appointments set in a place with no conflict, and even better, with minimum driving distance considered.

Setting up recurring appointments for regular clients can be very complicated, especially for mobile groomers, the 2 weekers, 4 weekers, 6 weekers, they overlap on future dates.

With the traditional repeat setting, it creates all future appointments on the same date and time. You have to manually fix the conflicts, and not even to mention, for mobile groomers, you have to reroute to ensure you are not driving all over the place. It’s extremely complicated, time-consuming, and stressful.

MoeGo Smart Schedule for Repeat Appointment helps you auto-select the closest available date to avoid conflict with minimal driving.

Here is how it works:

1. Select client frequency “2 weeks”
2. Set up # of repeats
3. Set up “closest available date” (how flexible your clients can be)

Woohoo! All appointments are magically placed in the right time slots without conflict and with minimal driving distance. 

Use cases

If most of your regulars are flexible as long as they stay on the right frequency, MoeGo Smart Schedule for Repeat Appointments will be your best help!

What they say

“This is amazing. What we do currently is we book clients out for the year, and every week we have to route each week before notifications go out. This is amazing and so much better, my employees will be so happy!”

“It was a pain having to go on a schedule each conflicted appointment manually with my last software.”

“Most of my regulars are flexible. Having repeat appointments on the same day and time complicates things. This feature would be AMAZING and would make things so much easier. They don’t care what day I come. They care about the frequency.”

FAQ

1. Is this feature for mobile grooming and grooming salon?

Yes! For mobile grooming, it helps you avoid conflict and consider the minimum driving distance.

For salon scheduling, it helps you auto avoid conflict.

2. Can I change the time if I don’t prefer the suggested result?

Sure! On the result page, you can click on every appointment to view them on the calendar (and map view). You can manually move them if needed. You can preview all appointments before creating them.

3. What does “closest available date” mean?

It means how flexible your clients can be. For 4 weekers on Wednesday, as long as it’s the same frequency, the date of the week can be Tuesday or Thursday depending on your existing appointments.

4. I see “conflict” on the result page, is it not working?

If you see “conflict” on the result page, it means there is no available slot within the “closest available dates”, you can go to the previous screen to increase the flexible days.