Security

Improvements

• Enhanced security across all products and completed the monthly scans for vulnerabilities.

AI for Remote Support

Improvements

• The full AI Summary is displayed in the session's Summary tab in console.screenmeet.com.
• Added API support to retrieve the AI Summary for a support session.

Beam

Improvements

• Added an attended connection option for Beam devices that prompts the end user to accept the agent connection.
• Refined the ScreenMeet service process to better manage service restarts.

Console

Improvements

• The full AI Summary is displayed in the session's Summary tab in console.screenmeet.com.
• Updated My Session History to include a Beam column for easier identification of Beam sessions.
• Updated Global Session History to include a Beam column for easier identification of Beam sessions.

Live

Improvements

• A new option is available to apply the background to the agent only, leaving the guest without a background. 

Remote Support

Improvements

• Updated myhelpscreen.com with a modernized UI design and improved security.
• MSI command line parameters will be applied when updating the client.

Fixes

• A session on iOS will now stay connected when the phone is locked.

Windows 3.125.14

Introduced the new Windows client with a redesigned interface, enhanced performance and stability, more security, new features, and full feature parity with the previous version. Click here for our documentation to learn more!

Improvements

• Introduced Remote Support Branding to allow ScreenMeet Administrators to configure client branding.
• Log Viewer provides agents more visibility for troubleshooting during a session.
• Screen Display allows end users to share and switch between multiple screens when connected to external monitors.

Mac 3.125.1688

Improvements

• Added the Screen Annotation feature. 

Salesforce

Improvements

• Updated the Agent Obfuscation logic to display the correct agent name or alias in the Live session lobby. 

ScreenMeet April 2026 Release Notes
https://www.screenmeet.com
Contact us at [email protected]
582 Market St. #1005, San Francisco, CA 94104

Product: Remote Support for Windows

Planned Release Window: April 15 - 22 (phased rollout)

Summary of Changes:

ScreenMeet will introduce an updated user interface for the Remote Support client on Windows devices. The new interface provides a more modern design, improved navigation for menus and controls, clearer visibility into session activity, and updated options for customer branding.

Required Action:

No action is required at this time

Optional Actions:

Customers may wish to take the following steps to prepare for the update:

• Review the new user interface documentation: https://docs.screenmeet.com/docs/new-remote-support-client-for-windows
• Share this notification and the documentation with support agents
• Update internal job aids or agent scripts that guide customers or employees during support sessions
• If you have pre-deployed the Remote Support Client, consider scheduling an upgrade within the next six months to begin using the new interface

Custom Branding:

• Review the updated branding options:  https://docs.screenmeet.com/docs/new-custom-branding
• Customers who previously configured branding will see their existing color scheme automatically adapted to the new interface using a simplified palette

Mac Remote Support Client:

The updated interface for the Mac Remote Support Client was released in February

Security

Improvements

• Enhanced security across all products and completed the monthly scans for vulnerabilities.

Remote Support

Mac 3.121.1655

Fixes

• Fixed miscellaneous bugs to improve the overall experience.

ServiceNow 2.9.19

Improvements

• Improved connection processing time between ScreenMeet and ServiceNow to enhance stability.

ScreenMeet March 2026 Release Notes
https://www.screenmeet.com
Contact us at [email protected]
582 Market St. #1005, San Francisco, CA 94104

Security

Improvements

• Enhanced security across all products and completed the monthly scans for vulnerabilities.

AI for Remote Support

Improvements

• Enhanced AI logging for improved summary processing.

Live

Fixes

• Resolved an issue that caused the Live session to become unavailable for the agent after scrolling.

Remote Support

Windows 2.118.2

Fixes

• Resolved an issue that caused the browser auto-suggestion dropdown to appear more frequently than expected.
• When Remote Control is disabled at the organization level, the end user acceptance screen will no longer state that the agent has Administrator-level access.

Mac 3.121.1647

Fixes

• Fixed an issue where the previously selected streaming display was not retained when the user rejoined the session.
• Fixed an issue that would show the agent the end user was typing after the chat message had already been sent.
• Fixed the privacy screen to ensure it covers the entire window.

Android 2.120.0

Fixes

• The scrollbar shows in the chat window even when the message length exceeds the visible area.

ServiceNow

Improvements

• Updated ScreenMeet Session records in ServiceNow so the 'OS' field is populated when a session is launched from an iOS device.

ScreenMeet February 2026 Release Notes
https://www.screenmeet.com
Contact us at [email protected]
582 Market St. #1005, San Francisco, CA 94104

Security

Improvements

• Enhanced security across all products and completed the monthly scans for vulnerabilities.

Salesforce 1.27

Improvements

• Updated the OAuth workflow to support Salesforce's JWT requirement.
• Compatibility with the Salesforce Winter '26 Release.

Fixes

• Increased the contrast of the 'X' in the 'Confirm Close Session' box to improve visibility when closing a session.
• Fixed an issue to prevent the 'Room is Closed' message from appearing after an agent clicks the 'Pop-in' button.
• The Live PIN URL will not be displayed if it has been disabled for your organization.

ScreenMeet January 2026 Release Notes
https://www.screenmeet.com
Contact us at [email protected]
582 Market St. #1005, San Francisco, CA 94104

Security

Improvements

• Enhanced security across all products and completed the monthly scans for vulnerabilities.

Beam

Improvements

• The Beam Configuration window will obscure the Beam Device Group Key after validation.
• Multiple enhancements were made to provide a smoother application update and auto-update process.

Live

Fixes

• Updated language handling to ensure Japanese translations display correctly throughout the session.
• Fixed an issue in Salesforce to prevent the 'Room is Closed' message from appearing after an agent clicks the 'Pop-in' button.
• The Live PIN URL will not be displayed in Salesforce if it has been disabled for your organization.

Remote Support

Windows 2.116.6

Improvements

• Copy and Paste commands on Windows and Mac will translate to the corresponding key when the agent and end-user are on different operating systems.
• Updated the MSI workflow so the end user receives a pop-up to allow or deny the agent from elevating the session after the agent has entered their admin credentials.
• Updated 'Custom Consent' to allow saving text that exceeds 500 characters.
• 'Custom Consent' now allows you to add the {Agent Name} placeholder multiple times or remove it entirely.
• Additional improvements were made to the 'Custom Consent' logic to ensure a smoother editing experience.

Mac 3.116.1600

Improvements

• Multiple enhancements were made to provide a smoother application update and auto-update process.

Android 2.116.0

Fixes

• Resolved an issue ensuring the ScreenMeet icon remains visible when ScreenMeet has been minimized.
• Fixed the 'End Session' button to ensure it functions on all screens.

ScreenMeet December 2025 Release Notes
https://www.screenmeet.com
Contact us at [email protected]
582 Market St. #1005, San Francisco, CA 94104

Security

Improvements

• Enhanced security across all products and completed the monthly scans for vulnerabilities.

AI for Remote Support

Improvements

• Added 'AI Summary Privacy' to control which applications, processes, or domains are excluded from AI Summarization on Windows and Mac.

Console

Improvements

• Improved the error message displayed when an AI Summary is not generated to provide a more user-friendly experience.
• Improved the accuracy in our logging to ensure values such as 'Serial Number' are recorded correctly.

Fixes

• Updated the 'AI Summary' tab to display only for Remote Support sessions.

Remote Support

Windows 2.115.4

Improvements

• Updated the 'Request with Admin Credentials' button to remain disabled until both username and password fields are populated.
• Display a consent box prompting end users to 'Allow' or 'Deny' administrative access after an agent has entered their admin credentials.

Mac 3.115.1544

Introduced the new Mac client with a redesigned interface, enhanced performance and stability, new features, and full feature parity with the previous version. Click here for our documentation to learn more!

Improvements

• Introduced 'Remote Support Branding' to allow ScreenMeet Administrators to configure client branding.
• Custom Consent Message allows you to display a custom message to end users when accepting and entering a session.
• Added MacOS support for certificate-based validation.
• Log Viewer provides agents more visibility for troubleshooting during a session.
• Screen Display allows end users to share and switch between multiple screens when connected to external monitors.

Fixes

• Updated behavior so that end-users who click 'Deny' to prevent a session are no longer presented the PIN Code screen.

Android SDK 3.0.12

Improvements

• Validated Android app support for 16 KB memory page sizes.

ServiceNow 2.9.18

Fixes

• Session recording uploads are to set the correct content type so recordings play in the embedded video player.

Security

Improvements

• Enhanced security across all products and completed the monthly scans for vulnerabilities.
• Made additional backend improvements to enhance overall performance and reliability.

AI for Remote Support

Improvements

• Added support for AI Summary Notes to post to 'Work Notes' in Service Catalog Task records.

Beam

Fixes

• Fixed an issue that could cause the session to disconnect after clicking 'Apply Changes' in the Beam Configuration Screen.

Console

Improvements

• Added a new setting to prevent agents from creating sessions from console, ensuring all sessions are initiated directly from the CRM.

Fixes

• Fixed an issue preventing custom webhooks from posting.

Remote Support

Windows 2.114.7

Improvements

• Added the ability for administrators to customize the consent verbiage shown to end users before joining a session, ensuring legal compliance. Available in all supported languages for the Remote Support Windows client.

Fixes

• Fixed an issue that caused agents to be prompted to sign into Salesforce CRM when joining a session, resulting in unexpected logouts.
• Updated the Japanese consent screen verbiage to provide clearer and more precise language.
• Fixed an issue that prevented agents from using CTRL+ALT+DELETE on the Windows login screen.

Salesforce

Improvements

• Added a new setting to prevent agents from creating sessions from the console, ensuring all sessions are initiated directly from the CRM.

Fixes

• Fixed an issue that caused agents to be prompted to sign into Salesforce CRM when joining a session, resulting in unexpected logouts.

ServiceNow 2.9.18

Improvements

• Certified on ServiceNow Zurich.
• Added support for AI Summary Notes to post to 'Work Notes' in Service Catalog Task records.
• Added a new setting to prevent agents from creating sessions from the console, ensuring all sessions are initiated directly from the CRM.

ScreenMeet October 2025 Release Notes

Security

Improvements

• Enhanced security across all products and completed the monthly scans for vulnerabilities.
• Multiple infrastructure and back-end enhancements were implemented to strengthen security.

AI for Remote Support

Improvements

• Updated log files to ensure consistent logging across all systems.

Fixes

• Updated AI Summary to display quotation marks correctly in ServiceNow notes.
• Improved AI Summary to prevent agents from submitting duplicate notes.

Console

Improvements

• Enhanced the user sign-up flow for a smoother experience.
• Updated the 'Organization Details and Usage Stats' page to show accurate and up to date information.

Live

Fixes

• Fixed an issue in the latest version of Chrome that prevented an agent’s camera from displaying when enabled.

Remote Support

Windows 2.111.10

Fixes

• Removed the occasional screen prompting agents to 'Sign in with CRM' when joining or closing a session.
• Resolved an issue on Linux that could occasionally prevent remote control from functioning as expected.
• Corrected agent name display in sessions to follow locale-specific formats.

Android 2.113.0

Fixes

• Updated the Android app to improve color contrast, laser pointer functionality, and session closure behavior

Salesforce 1.26

Improvements

• Added an option to display the user’s nickname as the agent’s name during a session.

Fixes

• Corrected agent name display in sessions to follow locale-specific formats.

ScreenMeet September 2025 Release Notes

Security

Improvements

• Enhanced security across all products and completed the monthly scans for vulnerabilities.
• Improved server configuration for better connection handling.
• Strengthened platform security to ensure more reliable protection of data.  

AI for Remote Support

Fixes

• Corrected an issue that caused the page to become unresponsive after setting the temperature to 2.
• Updated the Agent Hint option to ensure it consistently displays when enabled.

Cobrowse

Improvements

• Optimized legacy code to enhance performance and maintainability.

Live

Improvements

• Updated the interface to ensure the background button consistently appears active.

Remote Support

Windows 2.111.9

Fixes

• Corrected an issue that prevented a session PIN from being generated when scheduling a session from Salesforce, ensuring users can successfully join their scheduled session.
• Optimized the 'Custom Tools' options to ensure icons display consistently across all views.

Android 2.112.1 

Improvements

• Added support for Chrome OS devices.
• Ensured alignment with Google Play API level requirements for Android.

Salesforce

Fixes

• Corrected an issue that prevented a session PIN from being generated when scheduling a session from Salesforce, ensuring users can successfully join their scheduled session.

ScreenMeet August 2025 Release Notes