Improved performance and support for custom recommendation models in Open-Time Email Recommendations.

Open-Time Email Recommendations are now more reliable at scale — and more flexible by design.

We’ve introduced performance enhancements and fixes to improve stability during high-concurrency email opens. Screenshot rendering issues have been significantly reduced, helping ensure recommendations load consistently when engagement spikes.

At the same time, teams can now bring their own recommendation models into Open-Time Email Recommendations. Custom models appear alongside existing algorithms, giving marketers more control over how products and content are selected — without changing their workflow.

We’ve also expanded image and template settings, including support for transparent PNGs and more flexible configuration options. That means recommendation blocks can better match brand guidelines while remaining easy to manage directly inside the platform.

Together, these updates strengthen open-time personalization — improving reliability, expanding intelligence, and accelerating activation inside the Customer Growth Engine.

Benefits:
• Improves reliability during high-volume email opens
• Enables use of custom recommendation models for deeper personalization
• Expands image and template flexibility to match brand requirements
• Reduces manual configuration and troubleshooting effort

To learn more, read our documentation.