We’re excited to launch MSP Bill Splitting, a new feature that enables managed service providers (MSPs) to easily separate billing data for each end customer, ensuring accurate and transparent reporting. With this self-service workflow, you can quickly create or update shared integrations in just a few clicks.

Get started today: 

• Navigate to MSP Customer Management in the left-hand navigation
• Identify a customer for whom you want to create a shared integration
• Click Manage Tenant from the ellipsis menu to access the Bill Splitting capability

Streamline your cloud billing operations with Ternary’s MSP Bill Splitting. View this documentation article for a step-by-step guide to using this new feature. 

We’ve streamlined the MSP Dashboard Savings view! Previously, each usage and rate optimization recommendation appeared as a separate row for every tenant. With this new update, we’ve restructured the layout to aggregate recommendations by tenant, providing you with a cleaner, more streamlined view.

Based on your feedback, we’ve renamed Cost Reports to Cost Summary in the Ternary Reporting Engine. This change helps clarify the distinction between viewing the out-of-the-box cost and credit breakdown and creating custom reports, while preserving the same powerful functionality.

With Cost Summary, you can continue to view detailed breakdowns of total costs and credits across a selected date range, with the option to group data by ProjectID, application, business unit, environment, and more.

We’re excited to announce an update to the MSP Dashboard—specifically, the Integrations View!

Previously, the table displayed each cloud integration in a separate row for every tenant. With this new update, we’ve restructured the layout to aggregate cloud integrations by tenant, providing you with a cleaner, more streamlined view.

Here’s what’s new:

• Summarized view: Easily see all the clouds associated with a tenant in one row.
• Tooltips: Instantly view the last refresh date and status of each cloud integration with helpful tooltips.
• Expandable rows: Click to expand and drill into more detailed information for each cloud integration.

This update makes managing cloud integrations more efficient and user-friendly, giving you a quicker, clearer overview of your tenants’ cloud statuses.

We're excited to announce two powerful updates to Ternary Budgets that will help you make smarter, more informed financial decisions: 

1. Add to dashboard

You can now easily add a budget to your dashboard directly from the budgets page without needing to navigate into your dashboard first. This enhancement saves you time and simplifies the workflow, making budget tracking more seamless than ever.

2. Current Month tooltip with alert levels

Gain deeper insights with our new alert levels in the Current Month tooltip. This feature provides instant context on your budget status. It's a quick way to track progress and take action before small issues become big problems.

We're excited to announce some key improvements to the Anomalies and Savings views within your MSP Dashboard that will enhance your data analysis experience:

• Replaced pie chart with KPIs: We’ve removed the pie chart and replaced it with Key Performance Indicators (KPIs) for a clearer, more actionable view of your data.
• Tenant filter now affects KPIs: You can now filter the KPI numbers directly using the tenant filter, making it easier to focus on the specific data points that matter to you.

Specifically for the Savings view, we have also placed both optimization tables side by side, allowing for quicker insights.

We have enhanced your ability to analyze EBS costs within our Resource Utilization Insights. You can now see EBS cost chart data organized by usage account, giving you a more granular view of your cost distribution.

We’ve rolled out some exciting updates to improve the Ternary Case Management workflow!

• Case type filter: You can now filter cases by type—Investigation, Optimization, and Task—to streamline case management and easily find what you need.
• Clickable case rows: Quickly access case details by simply clicking on a case row for a more efficient navigation experience.

This week, we’re excited to introduce a new, smoother user experience for both custom and compare date range selectors. This enhancement will make it easier for you to navigate and select date ranges, allowing for quicker and more efficient report comparisons.

We will be moving invoice dates from its own button into the custom date range selector. Now, you will be able to view your reports by Fixed, Rolling, or Invoice dates—all from one selector. Additionally, the compare toggle was previously used for percentage or value deltas from the previous period. Now, you will be able to compare across a custom date range.

Before:

After: 

Ternary Case Management empowers you to effortlessly create cases for tracking investigations, optimizations, or tasks. You can also link a case to Jira for enhanced collaboration with your engineering team. Previously found in the menu under your profile icon, Ternary Case Management is now easily accessible from the primary left-hand navigation. This change allows you to quickly view all submitted cases, streamlining your workflow and enhancing your overall experience.

Learn more about Ternary Case Management in this documentation article.