We’ve added support for configuring organizational relationship terminology during tenant setup.

What’s new:

• Pre-configured terminology. Solution Architects can now define relationship labels during tenant configuration so customers see purpose-built terminology from day one.

Why it matters:

• This reduces the need for post-deployment customization and streamlines onboarding by ensuring the platform reflects the customer’s organizational structure from the start.
  
  

We’ve introduced two new enhancements to Ternary MSP Billing Statements to improve usability and expand support for global partners.

What’s new

• Search by tenant name or ID. A new search filter makes it easier to locate specific customers. You can now quickly find your clients using either their tenant name or unique ID.
• Support for non-US addresses. Partner and client billing information now supports international formats. When "International" is selected in the country field, a freeform address field will appear, allowing entry of non-US billing details.

Why it matters

These updates help partners manage billing operations more efficiently, whether you're navigating a large list of tenants or serving clients outside the United States.

We’re introducing new controls that give MSPs more flexibility when configuring which Sub Accounts are assigned to each child tenant with shared billing. 

What’s new

Dimension-based account selection. During integration setup, you can now select cloud Sub Accounts using billing hierarchy dimensions such as:

• Sub Account ID or Name (Subscription, Project, Linked Account)
• Billing Parent Groups, including Azure Invoice Sections or GCP Folders / Ancestry Paths

Automatic inclusion of new Sub Accounts. When a higher-level billing parent is selected, any new Sub Accounts added under that parent are automatically included in the corresponding tenant. This reduces the need for manual updates.

Why it matters

These enhancements help MSPs:

• Align customer tenants with the native billing structure of their cloud environments
• Reduce maintenance by automatically capturing account changes
• Avoid unallocated or misallocated billing data across tenants
• Maintain clean, scalable, and accurate billing configurations across a growing customer base

Learn more in our documentation article.

Earlier this year, we introduced enhancements to MSP Customer Management Settings, giving partners greater control over how platform features are configured for their customers.

Key updates included:

• The ability to customize settings on a per-tenant basis, instead of applying global defaults to all customers
• Support for Custom Settings that automatically apply to all newly created child tenants

Today, we’re expanding those capabilities.

What’s new
MSPs can now:

• Allow, disallow, or inherit metrics from cloud integrations 
• Allow child tenants to inherit rate and usage recommendations from their parent organization

Note: By default, metrics and recommendations are collected from the child tenant. By selecting inherit, the metrics and recommendations will be collected from the MSP parent. 

Why it matters

These updates give MSPs greater flexibility to tailor platform behavior across their customer base while streamlining tenant setup and ensuring consistency where needed.

We're excited to announce that Ternary’s multi-currency support is now generally available. This new feature makes it easier to view and report cloud spend in your preferred currency—across any billing region or cloud provider.

What’s new:

• 200+ supported currencies (up from 11 in private beta)
• Automatic monthly exchange rates
• Audit logging for compliance
• MSP-level controls to set defaults across child tenants
• Localized dashboards and reports

Learn more about Ternary's multi-currency support in this documentation article.

We’re pleased to introduce an update to MSP Customer Management Settings! MSPs (Managed Service Providers) offering FinOps as a service can now have more granular control over platform features for their customers. 

What’s new:

• MSPs can now customize settings on an individual tenant basis, instead of applying a global setting to all customers.
• You can also create Custom Settings that automatically apply to all newly created child tenants.

To get started, visit the MSP Customer Management Settings tab and begin tailoring the experience for your customers, or read our documentation article to learn more.

Before:

Now:

We're excited to introduce Ternary MSP Billing Statements! This new feature allows partners to generate detailed billing snapshots that can be easily integrated into your invoicing process. These statements provide a clear, transparent record of charges and services for your customers.

Pro Tip: Customize your billing statements by adding your logo! Just follow the steps in the MSP Custom Branding guide to get started.

Learn more about MSP Billing Statements in this documentation article. 

We’re excited to announce that partners can now add their company logo to the Ternary platform! With this enhancement, your logo will replace the default Ternary logo in the platform navigation and cascade to your child tenants, ensuring a consistent brand experience.

Logo upload recommendations:

• Logo (Square). Upload a square version of your logo to display in the collapsed navigation view.
• Logo (Horizontal). Upload a horizontal logo for the expanded navigation view

For more details, view our documentation article. 

We've updated the expandable rows in the MSP Dashboard Integrations view to link directly to the details page for each individual integration. Previously, the view directed you to the main (cloud and data) integration configuration page. This update helps you troubleshoot issues more efficiently, in fewer steps.

The MSP Billing Rules Engine now includes a powerful new rule type: Target Margin. Managed Service Providers (MSPs) can use this feature to automatically adjust end-user costs based on a desired margin target for one, multiple, or all child tenant environments.

With the Target Margin rule, MSPs can set a specific margin percentage, and Ternary will automatically adjust the pricing and costs to meet the target—whether it’s applied to costs or credits. This gives you greater flexibility and control over pricing while ensuring your margins are optimized across your entire customer portfolio.

For more details on the MSP Billing Rules Engine, read our documentation.