You can now edit check-in/out timestamps directly in the appointment drawer for all your appointments.

👉 How it works:

• Select an appointment and click into the appointment. 
• In the appointment drawer, view and edit check-in/out times.
• Save → Changes apply instantly.

You can now add color and appearance notes to pet profiles.

We understand that photos alone aren’t always enough to distinguish pets (e.g., similar breeds or lighting issues). This feature is created to capture unique traits like “black patch on left ear” or “long white socks on paws” for quick visual ID.

👉 Go to Clients & Pets > Select the pet > Appearance > Select color / Add note to try it out.

You can now add notes to individual pet codes for more transparent communication.

How it works:

• Assign a code (like “SEN-SKIN” for sensitive skin) + add specifics in comment: “Avoid lower back!”
• Notes stay pinned to the pet’s profile for every visit.

👉 Go to Clients & Pets > Select the pet > +Add pet codes > Unique comment to set it up.

You can now deactivate pet profiles for pets no longer in your care.

Here’s how it works:

• Use “Deactivate” for pets no longer in your care (e.g., banned, relocated).
• Deactivated pets are automatically removed from future appointments.
• Client profiles remain accessible in records, but deactivated pet profiles will be hidden.

👉 Go to Clients & Pets > Select a profile > Select a pet > Click into the three dots on the top right corner > Deactivate pet.

We’ve improved the discount settings for a smoother experience! Previously, “start date” and “end date” referred to the range of appointment dates to which the discount could be applied. Here’s what’s new:

• Applicable Appointment Date: We’ve renamed "start date" and "end date" to “applicable appointment date” to clarify that this range is for eligible appointment bookings.
• Expiry Date: Now, you can set an expiry date for each discount code, giving you full control over how long the code is valid.

Go to Marketing - Create discount - Basic information - Expiry date / Applicable appointment date to set it up.

With our new Packages feature, you can now bundle multiple services or add-ons into a single package item. When redeeming from a package, customers can select any of the listed services, giving pet parents more options to mix and match services based on their pet's needs.

Go to Packages - Add package - Package items - Service / add-on to set it up.

Now you can set custom buffer times between appointments for smoother transitions and optimized scheduling. This flexible feature allows you to:

• Add Positive Buffer Time: Create extra time between appointments to give your team space to reset, prepare, or take a break as needed.
• Add Negative Buffer Time: Reduce appointment durations or shorten gaps between appointments for experienced staff who require less time, allowing you to fit appointments closer together and maximize booking efficiency.

Go to Settings - Smart Scheduling - Buffer time to set it up.

The system will now automatically reduce unnecessary gaps between pets assigned to the same staff member. 

Note: Gaps will only automatically occur if a staff member is involved in a multi-staff appointment that requires waiting on another team member to complete their part of the service.

For appointments with multiple cards, you’ll now see a pop-up when moving one of them, asking if you want to move all cards or just that one. 

Note: When a service involves multiple staff members, you’ll see a notice that moving one appointment card will also move all others under that service.

Inspired by our MoeGo Community, we’re thrilled to introduce the next-gen Boarding & Daycare solution, designed to bring the same ease and efficiency you’ve come to love in grooming to boarding and daycare services. Whether you’re managing grooming, boarding, daycare, or all of the above, we’re always here to support you in every aspect of your business.

Our all-in-one platform is powered by a unique infrastructure that seamlessly integrates all your service offerings. Here are a few features that we are really excited about: 

• Redefined pet care experience with branded app
• Personalized service based on a 360° view of the pets
• Multi-channel marketing automation
• Real-time data-driven insights

👉 Want to learn more? Click here to connect with one of our team members!