With peak date rules, you can now automatically apply surcharges not only for holidays, but also for recurring days. Set fees to repeat weekly within a custom date range (e.g., every Saturday from June to August).

👉 How it works:

• Go to Settings > Services > Pricing Rules

• Select “Peak Date Rules” → Set:

  • Start date and end date
  • Occurrence to repeat every [x] weeks
  • Repeat on [days of the week] 

Note: Surcharges are applied per night/day. When multiple rules overlap, the system always applies the highest applicable rate.

You can now batch-send Daily Report Cards & Grooming Reports.

👉 How it works:

• Home Page: New Report Cards icon for bulk sending

  • 📱 SMS
  • 📬 Email (new)
• Client Profile: Go to Pet Profiles > Report Card History
• Client Portal: Pet parents can view past reports via the Online Booking Portal

Now you can easily generate printable Boarding Arrival and Departure lists to keep your team in sync.

👉 How it works:

• Go to Home > Print > Boarding Arrival List / Departure List
• Customize what info to include (e.g., lodging breakdown)
• Choose your preferred sorting to match your daily workflow

You can now instantly view all owner-authorized pickup contacts, making pet handoffs smoother, faster, and more secure for your team.

👉 How it works:

• Set it up under: Clients & Pets > Client Contact > Additional Contacts > People Authorized to Pick Up. 
• Works seamlessly with: Online booking, intake forms, and new client entries.

You can now set up service-specific evaluation rules to streamline your intake process and ensure pets meet the criteria for each service.

👉 How it works:

Service-Specific Rules

• Set evaluations per service by navigating to Settings > Service > Evaluation.
• Go to Settings > Service > Select a specific service > Evaluation to set up.

Seamless Online Booking Experience

• The online booking flow now includes smart prompts that guide pet parents through evaluation requirements.

  • If evaluation is required = Yes: Smart prompts suggest evaluation bookings, and the system blocks the booking until completed.
  • If evaluation is NOT required = No: Pet parents can book first, then complete the evaluation later—no blocking.
• Supports multi-pet/multi-service mixes.

Automated Staff Alerts

• Flags pets missing evaluations for booked services.
• Add evaluations in one click from existing appointments.

Meet the new Pet Summary Dashboard — your one-click command center for daily operations. The upgraded Pet Summary Dashboard (Home > Summary Report) gives you:

• Instant Status Overview: See how many pets are checked in/out, staying overnight, or currently onsite.
• Service Breakdown: View a detailed count of pets by service care type and service items.

👉 How it works:

• Home View > View service summary (top-right corner)

Now, pet parents can self-schedule medication dates directly in their Client Portal.

👉 How it works:

• Pet parents go to Online Booking Client Portal and select a service.
• Toggle “This pet needs medication” to enable medication details.
• Enter medication information and select/edit dates as needed.

You can now set late pick-up and early drop-off surcharges per service, giving you more control and flexibility for how and when fees apply.

👉 How it works:

• Go to Settings > Services > Pricing Rules.
• Select Late Pick-Up/Early Drop-Off.
• Set up surcharges for each of your individual service offerings. 

With our new Check-In/Out Alerts, you can turn on pop-up alerts that force attention to critical details during check-in/out. Tailor triggers to your priorities so that nothing slips through.

👉 How it works:

• Settings > General Settings > Check In/Out Alert → Toggle ON.

Check-In/Out Triggers:

• Pet Alerts: Vaccines, incidents, or custom codes (e.g., "Allergy").
• Client Alerts: Card on file, agreements, or custom tags (e.g., "No show").

Introducing 3 new alerts that prevent booking conflicts before they happen:

1. Early Check-In Alert: Alerts when checking in pets not scheduled today.
2. Duplicate Booking Alert: Flags same-pet on same-date conflicts instantly.
3. Closed Day Alert: Alerts when booking on holidays/closed days.

👉 How it works:

• Get a pop-up alert
• Choose: Continue (if intentional) or Cancel (to avoid mistakes)

Alerts activate automatically. No setup needed!