Now, pet parents can self-schedule medication dates directly in their Client Portal.

👉 How it works:

• Pet parents go to Online Booking Client Portal and select a service.
• Toggle “This pet needs medication” to enable medication details.
• Enter medication information and select/edit dates as needed.

You can now set late pick-up and early drop-off surcharges per service, giving you more control and flexibility for how and when fees apply.

👉 How it works:

• Go to Settings > Services > Pricing Rules.
• Select Late Pick-Up/Early Drop-Off.
• Set up surcharges for each of your individual service offerings. 

With our new Check-In/Out Alerts, you can turn on pop-up alerts that force attention to critical details during check-in/out. Tailor triggers to your priorities so that nothing slips through.

👉 How it works:

• Settings > General Settings > Check In/Out Alert → Toggle ON.

Check-In/Out Triggers:

• Pet Alerts: Vaccines, incidents, or custom codes (e.g., "Allergy").
• Client Alerts: Card on file, agreements, or custom tags (e.g., "No show").

Introducing 3 new alerts that prevent booking conflicts before they happen:

1. Early Check-In Alert: Alerts when checking in pets not scheduled today.
2. Duplicate Booking Alert: Flags same-pet on same-date conflicts instantly.
3. Closed Day Alert: Alerts when booking on holidays/closed days.

👉 How it works:

• Get a pop-up alert
• Choose: Continue (if intentional) or Cancel (to avoid mistakes)

Alerts activate automatically. No setup needed!

A new warning pop-up now alerts your team when someone tries to check in a pet for a future appointment.

👉 How it works:

• Attempt Early Check-In: Staff start the process for a pet with a future booking.
• Pop-Up Warning: “This appointment is scheduled for [date]. Confirm check-in?”
• Choose: Edit start date (if intentional) or Cancel (to avoid mistakes).

Now, clients can submit vaccine updates directly through the Online Booking Client Portal! You’ll get notified and need to review the submissions before the vaccine updates go live.

👉 How it works:

• Clients Submit: Pet parents upload vaccine docs via their portal.
• You Review: Get a notification to review the submission.
• Approve and update / Decline: Accept to auto-update the pet’s profile or decline with one click.

Introducing tiered surcharges for extended stays and custom rates for additional pets. Now you can charge more precisely when pets stay past a 24-hour period.

👉 How it works:

• Go to Settings > Services > Pricing Rules.
• Select Exceed 24-Hour Period Rule.
• Select “Charge by Tiered Rate” → Add your tiers.
• Optional: Set multi-pet rates under “Multiple pets charge” 
• Save → The system auto-applies rules at checkout.

You can now customize medication schedules with precision:

• Everyday excluding checkout day: Skip the last day of the stay.
• Everyday including checkout day: Cover the entire booking.
• Certain days: Pick specific days.

👉 How it works:

• Go to Appointment Details > Feeding & Medication.
• Add Medication → Choose frequency:
• Daily (Exclude/Include Checkout): Automatically adjusts based on stay dates / Custom Days: Select the specific days.
• Save → Tasks auto-generate for selected dates only.

Key client details, such as Card on File status and unpaid balances, are now visible directly on the Homepage! No more digging through menus to spot urgent info.

👉 No Setup Needed: Updates automatically—just refresh your view!

Emergency contacts are now centralized under Client Profiles! Access all emergency contact details instantly without clicking through multiple profiles.

Note: Existing emergency contacts have been moved under the respective client profiles.