We’ve improved the discount settings for a smoother experience! Previously, “start date” and “end date” referred to the range of appointment dates to which the discount could be applied. Here’s what’s new:

• Applicable Appointment Date: We’ve renamed "start date" and "end date" to “applicable appointment date” to clarify that this range is for eligible appointment bookings.
• Expiry Date: Now, you can set an expiry date for each discount code, giving you full control over how long the code is valid.

Go to Marketing - Create discount - Basic information - Expiry date / Applicable appointment date to set it up.

With our new Packages feature, you can now bundle multiple services or add-ons into a single package item. When redeeming from a package, customers can select any of the listed services, giving pet parents more options to mix and match services based on their pet's needs.

Go to Packages - Add package - Package items - Service / add-on to set it up.

Now you can set custom buffer times between appointments for smoother transitions and optimized scheduling. This flexible feature allows you to:

• Add Positive Buffer Time: Create extra time between appointments to give your team space to reset, prepare, or take a break as needed.
• Add Negative Buffer Time: Reduce appointment durations or shorten gaps between appointments for experienced staff who require less time, allowing you to fit appointments closer together and maximize booking efficiency.

Go to Settings - Smart Scheduling - Buffer time to set it up.

The system will now automatically reduce unnecessary gaps between pets assigned to the same staff member. 

Note: Gaps will only automatically occur if a staff member is involved in a multi-staff appointment that requires waiting on another team member to complete their part of the service.

For appointments with multiple cards, you’ll now see a pop-up when moving one of them, asking if you want to move all cards or just that one. 

Note: When a service involves multiple staff members, you’ll see a notice that moving one appointment card will also move all others under that service.

Inspired by our MoeGo Community, we’re thrilled to introduce the next-gen Boarding & Daycare solution, designed to bring the same ease and efficiency you’ve come to love in grooming to boarding and daycare services. Whether you’re managing grooming, boarding, daycare, or all of the above, we’re always here to support you in every aspect of your business.

Our all-in-one platform is powered by a unique infrastructure that seamlessly integrates all your service offerings. Here are a few features that we are really excited about: 

• Redefined pet care experience with branded app
• Personalized service based on a 360° view of the pets
• Multi-channel marketing automation
• Real-time data-driven insights

👉 Want to learn more? Click here to connect with one of our team members!

You can now easily manage an entire day’s worth of appointments for a specific staff member in one go. Whether you need to cancel, reschedule, or rebook appointments, this tool is designed to streamline the process.

Go to Calendar - select a staff - Bulk action for more.

You can now choose whether to keep the current appointment when adding it to the waitlist by selecting the "Delete current appointment after adding it to waitlist" checkbox.

We've added two updates to Client & Pets for breed management: 

1. Add a new breed now requires you to click "Create New Breed" so that no accidental breed entries are made. 
2. Staff without permission to access Client & Pet settings can no longer add new breeds. 

Our journey began with a vision: to create tools that empower pet businesses to reach their full potential. The booking fee was introduced specifically for online bookings, where presale risks are involved due to payments being processed before services are fulfilled.

Along the way, we heard your feedback. Many of you wanted to take advantage of features like prepayment, deposit, and pre-auth through online booking, but the booking fees added extra costs that could be challenging for our community. That was never our goal. With this in mind, we’ve decided to take on the cost ourselves and remove booking fees entirely, making MoeGo online booking more accessible for everyone.

Why are we doing this?

Because your success drives us! Every online booking appointment you book will go directly toward growing your business, so that you can focus on doing what you love and thriving without any extra costs.

What does this mean for you?

Effective immediately, no more booking fees for prepayment, deposit, or pre-auth features in online booking. We hope you could take full advantage of these features as the holiday season approaches. Thank you so much for your continued love and support. 🧡

Together, we’re building the future of pet care.