Surcharge rules now automatically recalculate when appointment edits impact pricing.

What this covers:

• Late pick-up / early drop-off
• Stays exceeding 24 hours

👉 How it works:

• When an edit affects pricing, applicable surcharges are recalculated
• A confirmation pop-up lets staff review and apply the updated charges

Surcharge rules now automatically recalculate when appointment edits impact pricing.

What this covers:

• Late pick-up / early drop-off
• Stays exceeding 24 hours

👉 How it works:

• When an edit affects pricing, applicable surcharges are recalculated
• A confirmation pop-up lets staff review and apply the updated charges

During Online Booking, pet parents can now choose whether multiple pets with the same service should lodge together or stay in separate rooms.

Options:

• Lodge together (default, if capacity allows)
• Lodge separately

👉 Where you’ll see it: 

• For new bookings: Online Booking > Accept Booking request > Review and edit lodging
• For existing bookings: Existing appointment > Ticket comment

The feeding amount field now accepts numeric-only formats to keep feeding instructions clear and consistent.

What’s supported:

• Numbers (e.g., 1, 2)
• Fractions (e.g., 1/2, 3/4)
• Mixed numbers (e.g., 1 1/2, 1 & 1/2)
• Decimals (e.g., 1.5, 2.25)
• Simple expressions using + or − (e.g., 1+1/2)

What’s not supported:

• Words or letters (e.g., “one”, “cups”). You can add units like cups or scoops in the field next to it.
• Symbols like * or ÷
• Parentheses or non-English characters

If the format isn’t supported, you’ll see an error message when saving. This applies to both staff entries and pet parent inputs during Online Booking.

You can now sort your boarding arrival list by arrival time and departure list by departure time when printing. 

👉 Go to Homepage > Print > select Boarding Arrival List or Departure List. Choose to sort by arrival time or departure time.

Daily Report Cards now support more images and longer videos, so you can share even more of each pet’s day.

Daily Report Cards now let you upload:

• Up to 50 images per report card
• Up to 5 videos, with longer playtime supported (up to 200 MB). 

👉 Go to Daily Report Cards → Upload Media

You’ll now see warning banners on appointment details when a staff assignment may conflict with availability or daily pet maximum. 

Warnings appear when:

• The selected staff is not available for the service
• The staff’s daily pet limit has been exceeded

👉 How to set up your availability and limits:

• Service availability: Settings → Services → Available staff
• Booking limits: Settings → Staff → Shift → Daily pet maximum

Note: The warning banner is based on your staff/service settings. If you see a banner you weren’t expecting, we recommend double-checking that your online booking settings and staff/service settings are aligned. 

Staff now receive a notification when a client successfully adds a Card on File through a request link initiated by your business.

What the notification includes:

• Client name
• Date submitted
• A confirmation message
• One click takes you straight to the client’s payment section

👉 Notifications appear automatically. Manage your preferences in Settings > Staff > [Staff Profile] > Notifications.

*This notification is triggered only when the card is submitted through the Card on File link sent to pet parents (not other add-card methods).

When editing an appointment’s staff, you’ll now see a “Client selected” tag if the pet parent intentionally chose that specific staff member during online booking.

👉 Open an appointment → Edit staff → The tag appears automatically next to the staff name

Rebook reminders are now sent only for grooming services, instead of all appointment types.

Why it matters: Prevents confusing rebook messages for boarding and daycare clients while keeping grooming retention workflows accurate and relevant.

How it works:

• Applies to grooming-only and multi-service appointments
• Excludes BD-only appointments
• Uses the last grooming service date as the trigger
• Still follows each pet parent’s grooming frequency

Access: Automatically applied — no setup required.