You can now allow pet parents to submit cancel and reschedule requests directly through the client portal. Businesses stay in control with flexible policy settings that determine when requests are automatically processed and when staff approval is required.

What’s included:

• New dedicated settings page: Online Booking > Settings > Cancel & Reschedule

• Businesses can choose how cancel & reschedule requests are handled:

  • Don’t allow self-serve changes
  • Always allow changes before check-in
  • Allow changes based on custom rules (example: free changes up to 72 hours before check-in)
• Requests outside your restricted window can be processed automatically
• Requests inside your restricted window can be submitted for staff approval
• Staff can review requests directly from notifications

👉 How it works:

• Businesses configure cancel & reschedule policies
• Pet parents submit requests through the client portal
• Staff review and approve/dismiss requests when needed

Pet parents can now find the most relevant groomers faster during online booking. Instead of sorting groomers alphabetically, the system now prioritizes familiar and available groomers first.

👉 How it works: Groomers are now sorted using the following priority order:

• Preferred groomer (from pet profile), available within 3 days
• Last appointment groomer, available within 3 days
• Other groomers available within 3 days
• Groomers available beyond 3 days

Clients will also see:

• “Preferred” labels for preferred groomers in pet profiles
• “Last time” labels for the groomer who handled the pet’s previous appointment

Birthday reminders now appear within 7 days before and after a pet’s birthday instead of just on the exact day. Your team can celebrate more pets, create more personalized moments, and never miss a birthday just because the appointment timing didn’t line up perfectly.

👉 How it works:

• Birthday badges and pop-ups now appear from 7 days before through 7 days after a pet’s birthday

• Messaging updates dynamically based on timing:

  • 🎂 Birthday in 3 days
  • 🎉 Happy birthday today!
  • 🎂 Birthday yesterday

Note: To make birthday-day appointments easier to spot, birthday-day appointments now display differently from non-birthday appointments within the extended birthday window. Pets celebrating their actual birthday on the day will display a special birthday hat indicator.

We’ve launched the new MoeGo Feature Request Portal — a dedicated place to share product feedback and feature ideas with our team.

🪄 What you can do

• Submit feature requests
• See what other users are asking for
• Vote on ideas that matters to you
• Follow status updates from our team

Whether it’s a small workflow improvement or a bigger product idea, the Feature Request Portal gives you a better way to share feedback and support ideas that matter to your business.

👉Go to: Help Center → Feature Requests Portal or access the portal directly here.

Thank you for helping us build MoeGo together 🧡

Starting May 20, 2026, we’ll begin automatically upgrading Boarding & Daycare businesses to Smarter Invoice.

✨ Get clearer payment tracking, simpler estimates & deposits, bulk payment feature, and more accurate invoicing — at no extra cost.

👉 See the difference

Before your upgrade:

• We’ll email you your scheduled upgrade date
• You can choose to upgrade earlier
• Or stay on your current invoice workflow for now

👉 Manage Your Upgrade

If you change your mind or have questions at any time, reach out to our 24/7 Customer Support team!

You can now start the Lodging View calendar on any day of the week. It’s no longer locked to Sundays.
👉How to access:

• Go to Lodging View
• Use the date picker to select any start date
• 
  

Appointments created through Online Booking now show a clear tag on the calendar and appointment details. 

👉 How to access:

• Go to your Calendar
• Look for the “Online Booking” tag on appointment cards or details

Notes:

• Tag appears only for appointments originally created via Online Booking
• If changed to a repeat appointment manually, the tag will be removed

You can now export all your reviews generated from the review booster in one click. Download a spreadsheet to sort, filter, and analyze your client feedback outside MoeGo.

👉 How to access:

• Go to Review Booster
• Click Reviews
• Open Client review list
• Click Export (top right)

What’s included in the export:

• Client name & phone number
• Appointment details
• Review score & date
• Submission channel (SMS / Report card)
• Staff name
• Client comments

You can now print emergency contact details directly on Stay cards. No more switching screens during urgent situations. Everything your team needs is on the card.

👉 How to access:

• Go to Boarding & Daycare home > Click Print icon
• Select Card type: Stay card
• Under Settings > Appointment info → Check Emergency contact
• Emergency contact info will print in the Appointment info section

Find availability faster when scheduling. The date picker now shows which days have open slots, so you can fetch the next available slot without clicking day by day.

Color indicators on each date:

• 🟢 Green: slots available
• 🟡 Yellow: limited availability
• ⚫ Gray: fully booked or blocked

Plus, use the “Next Available Date” shortcut to jump to the next open day in one click.

👉 How to access:

• Go to Calendar → Create or edit an appointment
• Open the date picker
• Look for color indicators or click “Next Available Date”

Note: 

• This feature is available for By Slot mode only (not supported in By Time mode).
• For multi-pet or multi-service bookings, availability is currently based on the first service only.