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Enhancement: Calendar Indicator Now Supports Shift Management (By-Slot Mode)
11 months ago

Enhancement: Calendar Indicator Now Supports Shift Management (By-Slot Mode)

You can now choose whether your Calendar Indicator uses Online Booking or Shift Management as the availability source.

Why it matters: Provides more flexible and accurate scheduling visibility. Once enabled, the calendar configuration will take effect on the calendar scheduling flow, including "next available slot" option and "smart scheduling".

How to access: Calendar → Calendar Config → Calendar Indicator → Calendar Data Source.

Learn More →

Avatar of authorDrew Parsons
Enhancement: Embed Intake Form on Website
12 months ago

Enhancement: Embed Intake Form on Website

Businesses can embed intake forms directly on their own website with HTML.

Why it matters: Seamless onboarding and higher form completion rates

How to access: Intake Form → Settings → “Embed”.

Avatar of authorDrew Parsons
Enhancement: Choose Between Calendar Day or Business Day Booking Windows
a year ago

Enhancement: Choose Between Calendar Day or Business Day Booking Windows

Control how soon in advance clients can book — by calendar days or only open business days that you configure.  

Why it matters: Keeps booking windows aligned with actual working hours.

How to access: Go to Online Booking → Settings → Availability → Advanced Booking.

Avatar of authorDrew Parsons
Enhancement: Add “No Payment” Note for Cancellation Policies
a year ago

Enhancement: Add “No Payment” Note for Cancellation Policies

You can now add an optional note when selecting “No Payment” in Online Booking — perfect for displaying cancellation or no-show policies clearly.

Why it matters: Reduces pet parent confusion and protects revenue from no-shows.

How to access: Go to Online Booking → Settings  → Payment → No Payment → Note (Optional).

Avatar of authorDrew Parsons
Enhancement: Unread Messages display on Calendar & Appointment Details
a year ago

Enhancement: Unread Messages display on Calendar & Appointment Details

Never miss a client message again! Unread messages now appear with a red dot indicator on both the calendar pop-up and the Messages widget inside appointment details.

Click the dot to open the Message Center — it disappears once read.

Why it matters: Keeps teams informed and responsive to client updates in real time.

How to access: View any appointment pop-up or drawer; unread messages show automatically as red dots.

Avatar of authorDrew Parsons
Fix: Pet Deactivation Status Sync Between Web and App
a year ago

Fix: Pet Deactivation Status Sync Between Web and App

Deactivation statuses like “Passed Away,” “Banned,” and “Deactivated” now display across web and mobile.
 

Why it matters: Ensures accurate, sensitive communication with clients and eliminates confusion caused by mismatched data between mobile app and web.
 

How to access: View any pet profile in mobile app (Client & Pet > Pet Detail) to see the updated statuses.

Avatar of authorDrew Parsons
Enhancement: Find Next Available Date When Booking an Appointment
a year ago

Enhancement: Find Next Available Date When Booking an Appointment

Now you can instantly find the next open time slot with smart staff auto-selection and a new “Next Available Date” button, making appointment booking faster and more efficient.

Why it matters: Saves time by reducing manual searching and improves staff utilization.

How to access: Under Booking-by-slot Mode, go to Appointment Booking and use the “Next Available Date” button when creating a new booking.

Avatar of authorDrew Parsons
Enhancement: Homepage now displays up to 100 records per page
a year ago

Enhancement: Homepage now displays up to 100 records per page

The homepage now displays up to 100 records per page by default (up from 15), making it faster and easier to find pets or clients when searching or sorting alphabetically.

Why it matters: Saves time and improves efficiency when managing client and pet records.

How to access: Simply refresh your homepage — the new pagination setting is applied automatically.

Avatar of authorDrew Parsons
Enhancement: Multiple Error Alerts for Booking Conflicts
a year ago

Enhancement: Multiple Error Alerts for Booking Conflicts

Now you can open appointment details directly from conflict alerts with one click, reducing page switches and helping you adjust scheduling faster.

How to access: When you see a conflict alert, click on the appointment link within the alert modal to view and edit details.

Avatar of authorDrew Parsons
Enhancement: Flexible Tip Allocation Options
a year ago

Enhancement: Flexible Tip Allocation Options

Choose how tips are allocated for boarding and daycare appointments — give 100% to staff or split proportionally based on service involvement.

How to access: Go to Settings > Staff > Payroll Settings > Tip allocation options to select your preferred setting.

Avatar of authorDrew Parsons