UPDATE: Communication Compliance (Notification Management)

MoeGo is introducing a new compliance system to help businesses manage SMS and email notifications in line with U.S. regulations.

Why it matters: Protects your business from legal risk while giving pet parents clear control over marketing communications.

What to expect:

• Existing notification settings stay the same at launch
• You’ll have 1 month (Jan 5–Feb 5) to re-opt-in pet parents for marketing SMS
• New tools to collect consent via one-time SMS links or written authorization
• After the window ends, clients without consent are automatically opted out of marketing SMS

Track how many pets are left to groom before 12/25 directly in the MoeGo App.

Why it matters: Helps teams stay motivated and manage the holiday rush.

How to access: MoeGo App → Settings → Version → Update (green dot).

Two new variables auto-fill appointment end day of week & time in message templates.

Why it matters: Clearer pickup instructions reduce confusion and manual typing.

How to access: Add {appointmentEndDayOfWeek} and {appointmentEndTime} in SMS templates.

When today is a pet’s birthday, MoeGo highlights it with a badge and celebration pop-up.

Why it matters: Helps teams create delightful, personalized client experiences.

How to access: Birthday badge appears automatically in Appointment Details.

MoeGo now displays all emails and replies inside Message Center for unified communication tracking.

Why it matters: Reduces missed messages and centralizes client history

How to access: Open Message Center; replies also appear in client/lead history.

Leads Management provides immediate access to unified lead tracking and customer management.

Why it matters: Unlocks end-to-end lead → client workflow

How to access: Go to Settings → Customers & Pets → Leads to toggle the module on. Advanced features (Custom Fields & Kanban) are included with Ultimate plans.

You can now choose whether your Calendar Indicator uses Online Booking or Shift Management as the availability source.

Why it matters: Provides more flexible and accurate scheduling visibility. Once enabled, the calendar configuration will take effect on the calendar scheduling flow, including "next available slot" option and "smart scheduling".

How to access: Calendar → Calendar Config → Calendar Indicator → Calendar Data Source.

Learn More →

Businesses can embed intake forms directly on their own website with HTML.

Why it matters: Seamless onboarding and higher form completion rates

How to access: Intake Form → Settings → “Embed”.

Control how soon in advance clients can book — by calendar days or only open business days that you configure.  

Why it matters: Keeps booking windows aligned with actual working hours.

How to access: Go to Online Booking → Settings → Availability → Advanced Booking.