Charging extra for peak nights? Peak Dates can now be set up as a separate surcharge instead of being folded into the service price. Staff and pet parents see the base price and the peak charge as two separate things, so a package can cover the regular nights while the holiday charge stays its own line. The fee is also recorded on its own, which makes peak revenue easier to see.

👉 How to access

• This feature requires you to enroll in the new reservation experience. Contact our 24/7 support chat or your account manager to set this up.

⚠️ Note

• Existing pricing rules stay on their current Peak Date Pricing until you choose to move. One confirmation moves all your Peak Dates at once, and it can’t be undone.

Facility Note Board gives your team a shared place on Web to post operational updates, so the next shift knows exactly where to look, with no notebook or sticky note to track down.

👉 How to access

• Go to Home → Note board
• Authorized staff create and review notes shared within the facility

• Managers can pin or unpin important notes to keep them prominent

  • Managers would need access to create/edit/pin notes: Go to Settings > Staff > Role permissions > Manage note board

⚠️ Note

• Notes are shared within the same facility. Company-wide broadcasting is not included

The kennels have room, but two staff are out and you can’t safely care for a full house. Now you can set a booking limit for one or more services on specific dates, while your normal room and area capacity stays exactly as it is.

👉 How to access

• Go to Settings → Service → Boarding/daycare list → Manage supply → Add rule
•  Choose your services, then select Maximum pets, % of capacity (100%, 125% or 150%), or No limit.
• Set the dates the rule applies to: a date range, a weekly pattern, or a range that repeats every year

⚠️ Note

• Lowering a limit never changes existing appointments or lodging assignments. It only affects new booking decisions. 
• Already using Online Booking capacity settings? When this update becomes available for your business, your capacity settings will move from Online Booking to Supply control. Your existing percentage or No limit setting will carry over as a Capacity limit rule.
• This feature requires you to enroll in New Reservation Experience. Contact our 24/7 support chat or your account manager to set this up.

Need a room out of service for a week? You can now mark one or more lodging units unavailable for a set date range and reason, with no placeholder bookings and no deleting units. MoeGo stops offering those rooms for new online bookings and flags affected bookings for your team to review.

👉 How to access

• From Lodging view: Click the lodging room → Block → set the reason and block period

You can update a block, end it early, or cancel it. Availability returns automatically when the period ends.

⚠️ Note: 

• Existing bookings are not automatically moved or cancelled
• This feature requires you to enroll in New Reservation Experience. Contact our 24/7 support chat or your account manager to set this up.

Your team can now keep more of their work in Team App: client conversations, grooming booking requests, appointment alerts, reviews, and their own payroll. That means fewer trips back to the front-desk computer for every update.

👉 What’s new:

• Messaging: View client conversations and send text or photos from the shared Message inbox. You can also jump into the right conversation from pet or appointment details.
• Booking requests: Review, schedule, or decline supported Grooming-only online booking requests.
• Staff Calendar: Switch between the calendars you have permission to access. New appointments and blocks use the selected staff context.
• Notifications: See appointment, booking-request, review, and task notifications under Profile → Notifications.
• Reviews: Get notified when a new review comes in.
• My payroll: View your own payroll total and details for a selected date range under Profile → My payroll.

⚠️ Note:

• Staff can see reviews but can’t reply to or delete them in Team App. 
• This feature requires you to enroll in New Reservation Experience. Contact our 24/7 support chat or your account manager to set this up.

Giving a staff member access to Lodging settings used to give them Playgroup management access too. Now you can control "Access lodging settings" and "Access playgroup settings" independently, so each role only gets the access its job needs.

👉 How to access

• Go to Settings → Staff → Role permissions 
• Scroll down to Settings → Select Access Lodging settings / Access playgroup settings
• Confirm

⚠️ Note:

• The new Playgroup permission starts out matching each role's existing Lodging permission. For roles that should only manage Lodging, you'll need to turn off Playgroup access.

A pet's first evaluation is often when the parent decides, "Is this the right place for my dog?" You can now generate and send a report card for Evaluation appointments, so you don't need separate photos and messages to follow up. Show the care behind the visit, starting with the very first one.

👉 How to access

• Go to Settings → Report card → Evaluation → Set up Evaluation report card template
• Go to Evaluation appointment → Send Evaluation report 

Open kennel, open grooming slot, but already at the most pets your facility can safely handle? Set one shared pet limit per location across Boarding, Daycare, Grooming, and Evaluation. One pet with overlapping services counts once, and different pets count separately.

👉 How to access

• Go to Settings → Business settings → Facility capacity → Maximum pets on site

Staff see which dates or times would exceed the limit and can still continue when you approve an exception. In Online Booking, unavailable dates and times are filtered out, and Boarding and Daycare clients can join the waitlist when it's enabled.

⚠️ This feature requires New Reservation Experience. Want to join? Contact your account manager or our 24/7 support chat.

Reviewing a new request on the go and not sure if the address is inside your service area? The mobile app now shows service-area status and map context directly in Intake Form and standard Online Booking request details. You'll also see the submission, consent, source, and customer-preference fields you need to decide faster, without switching to web.

👉 How to access

• Open an Intake Form or Online Booking request in the mobile app 
• Review the service-area status, map, and full submitted details

⚠️ Note:

• The service-area result is informational. It does not automatically decline or block an out-of-area request. Staff can still merge, waitlist, decline, or schedule as usual

A new caller asks, "Do you have room for a Full Groom on Friday?" You can now check while you're still on the phone. Select a service and add-ons directly in Smart Scheduling to see availability, without creating a temporary client, pet, or appointment first.

👉 How to access

• Go to Calendar → Smart Scheduling → Service & Add on
• Choose one service, optional add-ons, staff, and dates
• Review the returned availability
• Select add client and book

⚠️ Note:

• Results do not filter staff by service eligibility. Confirm the returned provider performs the selected service before promising a time
• Searches cover one pet only