Feeding & Medication Updates in Task Management 

• Feeding & medication tasks now auto-generated in appointment details
• Customizable feedback options for feeding and medication, leading to more precise tracking
• Improved Interface that’s easier to use – for faster, error-free logging

Why it matters: Saves staff time, reduces manual effort, and ensures accurate care records.

Pet parents can now view and sign agreements directly from the online booking portal.

• View signed agreements sorted by date
• Sign unsigned agreements instantly
• Businesses receive notifications when agreements are signed

Why it matters: Speeds up onboarding, reduces manual follow-ups, and improves transparency.

Lodging Capacity Logic Change

Feature:
When a pet checks out today, that lodging unit now immediately opens for same-day bookings instead of staying blocked for the full day.

Why it matters:

• Maximize capacity: Fill rooms faster and prevent lost revenue.
• Save staff time: No more manual workarounds to free up space.
• Improve accuracy: Occupancy rates now reflect real-time availability, so you can plan confidently.

Checkout Time Availability

Feature:
When assigning a new booking, staff can now see the last pet’s checkout time for that unit right in the lodging selector.

Why it matters:

• Better scheduling decisions: Plan check-ins around actual checkout times.
• Reduce conflicts: Avoid overlapping bookings or timing errors.
• Boost efficiency: Staff get the right info at the right moment without switching screens.

Quickly spot pets with incidents and see client names right alongside pet names on appointment and stay cards.

Why it matters:
This update gives your team instant visibility into critical pet and client information, reducing the time spent digging through notes or multiple screens. Staff can make faster, safer decisions, communicate with confidence, and provide a smoother, more professional client experience — especially during busy periods when every second counts.

We’ve released a set of scheduling improvements designed to give businesses more control, reduce booking mistakes, and provide better calendar visibility. While these updates live under one release, each feature supports a unique goal.

Feature 1: Hide Service Durations (Slot & Working-Hour Modes)
Businesses can now hide service durations from the client view in Online Booking settings. This helps prevent unrealistic pickup expectations when service durations vary.

Why It Matters: Keeps client expectations clear and reduces scheduling confusion.

Feature 2: Direct-to-Edit Flow (Slot & Working-Hour Modes)
Front desk staff now go directly to the “Edit Slot” page after selecting a service instead of needing extra clicks to adjust time or staff assignment.

Why It Matters: Reduces errors, speeds up booking, and helps staff quickly find the right time slots.

Feature 3: Slot Notes in Calendar View (By-Slot Mode Only)
Slot-specific notes can now be added in Calendar Settings > Slot Notes. Notes display directly on the calendar without hovering. 

Examples:

• “Morning for grooming”
• “Afternoon for baths”

If staff scheduling and Online Booking sync is enabled, slot notes pull from Staff Shift Management. Otherwise, they display from Online Booking settings.

Why It Matters: Gives staff immediate visibility into slot limitations, improving scheduling accuracy and team communication.

More bookings, less clutter.

What’s new:

• Extra-large (XL) calendar view for better slot visibility.
• Option to hide service times on appointment cards — see only what matters most

How to Configure →

Say goodbye to messy manual reports. Say hello to polished, custom templates. 

What’s new:

• Unified naming: Everything is now “Report Cards” across all care types.
• Bulk sending: Send multiple reports at once, organized by care type.
• Custom templates: Set your own questions, names, and theme colors for consistency and professionalism.

Better insights = better campaigns.

What’s new:

• Export reports: One-click export from the Performance tab.
• Clearer booking metrics: Now defined as “New bookings within 7 days of first open.”
• Smarter revenue metric: “Estimated Revenue” → Gross Sale for true ROI clarity.

See Details →

Users can now embed custom CSS and JavaScript to:

• Change colors, fonts, and themes.
• Add tracking tools like Google Analytics or Facebook Pixel.

 👉 Find it under Online Booking → Booking Site → Embed custom CSS & JavaScript → Edit

💡 Please note: 

• This feature is only available via Ultimate Plan. 
• Staff must have the “Manage custom code for online booking" permission. You may need a web developer to write and test code. 

If you're interested in learning more, please visit the wiki article here! 

Easily see booking limits at a glance. The slot-based calendar now shows limitation tips (limit type + capacity) when you hover over a slot.
 👉 Enable it in Calendar Configuration > Calendar Indicator to prevent overbooking.