You can now allow pet parents to submit cancel and reschedule requests directly through the client portal. Businesses stay in control with flexible policy settings that determine when requests are automatically processed and when staff approval is required.

What’s included:

• New dedicated settings page: Online Booking > Settings > Cancel & Reschedule

• Businesses can choose how cancel & reschedule requests are handled:

  • Don’t allow self-serve changes
  • Always allow changes before check-in
  • Allow changes based on custom rules (example: free changes up to 72 hours before check-in)
• Requests outside your restricted window can be processed automatically
• Requests inside your restricted window can be submitted for staff approval
• Staff can review requests directly from notifications

👉 How it works:

• Businesses configure cancel & reschedule policies
• Pet parents submit requests through the client portal
• Staff review and approve/dismiss requests when needed