2 weeks ago
Service-Level Supply Policy
The kennels have room, but two staff are out and you can’t safely care for a full house. Now you can set a booking limit for one or more services on specific dates, while your normal room and area capacity stays exactly as it is.
👉 How to access
- Go to Settings → Service → Boarding/daycare list → Manage supply → Add rule
- Choose your services, then select Maximum pets, % of capacity (100%, 125% or 150%), or No limit.
- Set the dates the rule applies to: a date range, a weekly pattern, or a range that repeats every year
⚠️ Note
- Lowering a limit never changes existing appointments or lodging assignments. It only affects new booking decisions.
- Already using Online Booking capacity settings? When this update becomes available for your business, your capacity settings will move from Online Booking to Supply control. Your existing percentage or No limit setting will carry over as a Capacity limit rule.
- This feature requires you to enroll in New Reservation Experience. Contact our 24/7 support chat or your account manager to set this up.