Marked an appointment Finished by accident? You can now undo check-out, confirm, and restore the appointment to its previous status so you can keep working on the visit. It works as long as the first payment hasn’t been taken.

👉 How to access

• Desktop: Appointment details → Finished status menu → Undo check-out
• Mobile app: Tap the undo icon beside Finished

⚠️ Note

• You’ll need the existing “can edit ticket” permission.
• If the invoice is charged already, undo check-out stays disabled. An UNPAID label alone doesn’t mean it’s eligible. 
• Editing billing after check-out is separate and doesn’t restore the appointment’s status.

💡 This feature requires Smarter Invoice. Not on it yet? Contact our 24/7 support chat or your account manager to enroll.